I am so beyond frustrated and done with Killstar. Every single order I try to place gets cancelled immediately. I've used multiple valid cards, verified my billing and shipping addresses, tried PayPal, Google Pay, everything. Nothing works. Your system refuses to let me buy anything, and your customer service just sends the same vague, automated responses like they don't even read my emails.

I have wasted countless hours trying to place orders, only to have items sell out while your "fraud protection" system makes a mockery of the process. I don't care about excuses — this is on your end. You've lost my trust and made what should be a simple shopping experience utterly infuriating.

If you think your customers will tolerate being blocked from buying your products without explanation, think again. This is an embarrassing display of incompetence.

I ordered a coat worth over $300 AUD and was sent the wrong size. When I explained that their website had glitched, instead of listening they immediately blamed me. For such a high-priced item, of course I triple-checked my order, dven had my partner check it yet they refused to acknowledge any fault. To make things worse, they made me pay for return shipping. When the courier attempted to deliver it back, no one from the business was available during their own stated opening hours. It was left at a collection point, but they refused to pick it up. You would think that a business like that would be able to send ONE person to collect it but no they took so long to fix this that it eas eventually sent back to me. Their customer service was absolutely abysmal. They showed no care, no accountability, and provided zero solutions. Instead, they left me frustrated and out of pocket. For the price they charge, I expected professionalism and support, but all I received was blame and poor service. I will never shop here again.

I ordered my stuff in December. It's February and I haven't gotten any of my items. I contacted customer service a week ago and they said it was out for delivery. Their tracking is BS! This is a garbage company

Crypt creeps platform boots. Be very careful buying Killstar shoes, these are not the quality they are advertising. I bought these boots new for £70.55 three months ago and now the sole has split through. I am a small person, these were worn to work and back (office job) and these shoes did fit fine as in they were the correct size. However their response was 'customer care issue', I'm old enough to know how to take care of shoes and never in my life have I split the soles of shoes especially ones as thick as this so these shoes are clearly not of quality material. I have had boots for years including demonia platforms but these Killstar boots are the only ones that split and they haven't taken any ownership. Avoid the shoes. As you can see the Made in China sticker outlasted the boots! Excuse the glue I was in the office and I needed them to last for the day.

Date of experience: 11 September 2024

Do not order from this website. It's a scam. I ordered 3 items that ended up being defective. It's was a glass water bottle for $44.99, a necklace for $29.99 and wallet for $28.49. The water bottle leaked water, the necklace broke within a few hours and the wallet has metal piece (which scrapes it). Kate told me they couldn't refund me the money because it's a wear and tear issue. No, you guys sell defective products. Then when we tell you about it. You guys say that I caused the issues because you guys don't want to take responsibility for selling defective products. I will never order from this website, again. Please don't order from these people they will sell you defective products and refused to refund you your money. I wasted $103.47 of my money. Please learn from my mistake.

I was a loyal customer for years but their quality has gone down hill. I recently had an item break after wearing it only wearing it 3 times. The zipper just split open. Their sizing is inconsistent, fabric is all plastic if you read the materials and I've had several items rip immediately.

I left a one star review of the recent zipper incident and customer service reached out. When I told them the item was left in the hotel I was on vacation in they basically said never mind. When I expressed that I felt they reached out to save face on my bad review someone else responded asking me to fill out a form in the future instead of a review.

Don't buy from this brand because you're just buying trash and their customer service will pretend to help just to make it seem like they are.

I had bought from killstar since 2010 and it used to be great. A few purchases have not had the same quality and the price has become extortionate. However I decided to buy the twin temple collab Cape and dress for an event, waited over a month, never arrived, chased it up, evri courier had lost it, so I got sent a credit note EVENTUALLY. I then attempted to use it, it failed, I then attempted to contact them, they said they would directly refund me, took another 3 WEEKS. I have now been told i can no longer order anything on there site as a third party anti fraud system called Signifyd has deemed my address too risky to send to.! Asked about how to rectify this, they said they cannot help and then ignored messages, terrible customer service and won't be using again.

Charged 9.99 for shipping a gift card, to find out it's in an email. Disgraceful. Shipping REALLY!

So I made an order recently during their Black Friday sale, and the order somehow duplicated. I had no way of ordering the same exact order twice within a minute of each other on my end, especially when I was paying with Klarna, I explained this to Killstar and they said I had to pay the shipping to return my items, as there was no error. Uh excuse me!? How is there no error!? How or why would I order the same exact items twice?! I'm talking to Klarna now to reach out to them to get this issue fixed, but why should I have to escalate this issue? It's a very obvious error and I'm just asking for them to do the right thing and pay shipping to ship back an order I never even ordered. Instead I got two different agents regurgitating the Killstar return policy to me. Never again!

The jacket I bought was not durable / not worth the money / not what was supposed to be. The brand offers "occult luxury" which I find very misleading as the product I received was peeling off right out of the package. After finally getting in touch with customer service, I asked for the shipping costs to be reinbursed and they refused and stopped communication. I will never buy there again!

In goth we trust that means also don't respect the EU laws and rules regarding returns within the 14 days after receiving! You will have to pay regardless of the motives. Too expensive then for just being original! Go through Amazon or find a ce mpetitor! There are a lot now thus I don't recommend

So I e always loved Killstar it's 1 of my favourites but my hubby treated me to vervain top and hardcore leggings and all the elastic broke in the leggings and they said it's my fault and I only worn it once

I was going to buy a wardrobe for my kid, but was disgusted and appalled at the practically naked obese people posing on their site. Absolutely despicable and DANGEROUS. Kids will look at this, and they will think it's perfect normal to be this fat. It's NOT. Get normal sized models!

Killstar use to be amazing quality and true to size, ive bought from them for years. In the last year or so I can honestly say they're absolute rubbish! Poor sizing (2 ins difference in a pair of trousers from about 2 years ago to a pair I ordered last week so far to small) all the waist bands are smaller and not as robust. Leg length has shortened significantly. Price increased significantly yet quality has diminished. And the cherry on the cake is that YOU now have to pay for returns! Sorry Killstar you've lost my loyal custom

I ordered a sweater in the middle of May, it is now the end of June and I have not received any updates or responses from Customer service regarding my order. They say to
Give them 4-8 days to ship but haven't gotten anything. In closing, if you want to give someone your money and not get anything in return, this is the place to go. But really HORRIBLE STORE, HORRIBLE CUSTOMER SERVICE!

Awful quality from a Back Pack as it broke due to the sewing because stitching threads fell out and the zipper too! Warning! Only throw in light things like paper and maybe a phone. Also leggings ripped 2-3 months after. Im sure the boots are poorly made too. Buyer Beware!

Bought a skirt for £35 only to open it and it break straight away, if you're gonna sell
Broken items at least price them what they're actual at worth

Some of my favorite clothes came from Killstar. Their clothing and home decorations are all very good quality (hence it being a little pricey), they ship out orders relatively quickly (even for normal shipping), they have tons of sales and deals during the year and they regularly stock new items. I just wish they had more locations in the US so I wouldn't have to pay for shipping every time.

The clothing is extremely poor quality. Last year I wanted to buy a night gown from their site, I screen shotted it and at the time the price was around $30, expensive, but I wouldn't mind paying for it. This year I found that screenshot and decided to finally buy it. The dress was now $54. I couldn't believe that the price for this dress had sky rocketed that much. What had changed about it? Regardless, I was purchasing presents for friends from the site so I went ahead and bought the nightgown. The quality is HORRIBLE. Style looks nice sure, but I cannot wear this too often, it is extremely thin. It feels like something from Shein. I bet I could find something from Shein or Romwe that looks similar for way cheaper. If Killstar is going to increase their prices this much, increase the quality! I will not be purchasing from Killstar again.