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The company enjoys a strong reputation for high-quality products, with many customers expressing satisfaction with the craftsmanship and aesthetic appeal of their items. Fast shipping and user-friendly purchasing processes contribute positively to the overall customer experience. However, some customers have raised concerns regarding delayed orders, particularly with preorders, and issues with product details, such as clasp quality. While the majority of feedback reflects a positive sentiment towards the brand, addressing these concerns could enhance customer loyalty and trust. Overall, the company demonstrates a commitment to quality and efficient service, though improvements in communication and product consistency are suggested.
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Ordered a chain and ear ring the same day, picked the "3-4" days international shipping. Still waiting after 12 BUISNESS days! What the heck? If I wanted my shipping to be 2 weeks I would have picked the 2 week shipping. Not just that. But I emailed them after the 6th day. And haven't even gotten an email back yet and they've been open for 3 days since te holiday now!
I've order a ring and a pair of earrings that are amazing quality. I would definitely recommend to friends and family.
Hey Austin! Thank you very much for the positive review! We appreciate your feedback. We will be following up with you in a private message about sending an item your way in exchange for the awesome review!
The Earrings I Ordered Are Good Quality! This Website Hip Hop Jewlery Are MUCH better than hip hop bling. I've been ordering from here non stop since my first purchase
Thank you for the positive review! In exchange would you be willing to send us your order info to our email? We can then follow up with sending a free item your way in exchange for the positive feedback.
I purchased 3 items from them and they are just beautiful... I got all 3 for my boyfriend because I couldn't figure out what to get him on his birthday especially since hes a VERY picky light skin! Once I showed him pictures of what came in for him, he immediately called me to tell me how much he loves the chains and the blunt tip! I'll be buying more often from these guys for sure!
Hey Leslie!
We will be sending you a free item for the awesome review you gave us! We will email you to confirm. Thank you for shopping with us and we appreciate the very kind feedback!
I am a frequent buyer at King Ice. Their quality has improved a lot over the years, and they have more unique products that you can't find other places. They are trending towards more streetwear fashion instead of loud Hip Hop jewelry. Hence, the prices have also gone up. You get what you pay for. $60-100 is still not too bad compared to Versace fashion jewelry which are made of brass and CZ too.
Hey Mike!
Thank you for the feedback! We wanted to reach out to see if you were willing to accept some store credit in exchange for this awesome review. Please contact us to Sales@kingice.com with the email you signed up with to our website and we will follow up with that. Thanks again!
Hey guys. King ice has some great stuff with great quality. Only issue is that they do credit card fraud. I bought a pendant over 1k and a month later my card was inactive PC told me it was initiated through King ice and they spent over $6000 on our card across Canada. Be safe and do not use cards with them
Hey Nick,
We use a system to help protect our customers from unauthorized purchase to ensure online safety for those who visit and buy from us. Can you please send us an email with your order number so we can review this and follow up with a solution? Sales@kingice.com is our email and we can assist you from there.
I should have read the other reviews before buying anything from this low life clip joint. I bought this item for my Elvis costume. I ordered a diamond crucifix that looked HUGE online, but in person was about the size of a fly. You couldn't see this tiny toy from 6" away, much less on a stage! But the gold chain was even WORSE... it was just plain old LAMP CHAIN, gold plated. I'm going to return this crap tomorrow, and if they give me any $#*!, I'm going to shove it up their jive asses. But it's so small, I doubt that they'd even feel it. This place sells CRAP. Go elsewhere.
We apologize for any negative experience you may have had with our website and product. We recently revamped our site to a new system and our new look will provide accurate pictures of our products. If you could email us your order number we can take a look to see what we can do for you. We apologize as we know this order was from earlier this year. Please contact us to Sales@kingice.com and we will do what we can to follow up with any help or assistance in improving your experience if you decide to return to our website.
I love kingice I bought an awesome 18k gold chain months ago and the color never faded in Anyway, now its not solid gold (although if you have the money they do make real gold chains) but it looks great and lasts you long time it's affordable Jewelry and they always have sales and coupons that you can use to make the price even lower. I definitely recommend buying jewelry from Kingice.com
Thank you for the feedback! Can you please contact us by email? In exchange we will follow up with a store credit code for your next purchase. We appreciate the feedback once again for it is very helpful and valuable! Sales@kingice.com
I bought a figaro 14k gold plated chain from Kingice. Upon receiving my order, the plating is already starting to chip off and discolor, exposing the brass for under the plating. Then after further inspection. I noticed that they have actually cut slits in the chain links to attach it to the clasp. I am very displeased with it. I expect something better than swap meet quality.
Hey Max,
We apologize for any negative experience you may have had with our product. We understand this review is from quite some time ago but we still wanted to follow up with you to see if there is anything we can do or offer to help resolve any negative experience you may have had with our website. Please get back to us by emailing us to Sales@kingice.com and we will follow up with you. If you do decide to respond please provide the email you used to set up an account with our website.
I purchased a bracelet and charm both listed as 925 Sterling Silver, however neither were real silver and was tested at our local jewelry store and proven not to be silver by acid and stone testing. The bracelet is even stamped "925" yet was proven not be even the minimum of 65% silver. Some of the cubic zirconia change colors to dirty brown after 2 months Stay away from this company!
Hey Johhny,
We apologize for any negative experience you may have had with our product. We understand this review is from quite some time ago but we still wanted to follow up with you to see if there is anything we can do or offer to help resolve any negative experience you may have had with our website. Please get back to us by emailing us to Sales@kingice.com and we will follow up with you. If you do decide to respond please provide the email you used to set up an account with our website.
Received my purchase in five days but disappointed on bracelet look so bad. What I seen on the video and picture
Hey Ancelmo,
We apologize for any negative experience you had with our product. We wanted to follow up on this review regardless if it was from some time ago to see what we can do to help. Please contact us to Sales@kingice.com with the account you signed up with and we will do what we can to help assist you to improve your experience with us a potential returning customer in the future.
This site is basically a scam. Some items are probably decent, but most are just cheap and not what they are pictured to be. I purchased a single cap grill that was supposed to come with silicone mold. The silicone mold didn't mold to my teeth at all whatsoever. The 'directions' they sent did not make any sense... LITERALLY. They were very, very vague and they were also grammatically incorrect! As if someone who didn't speak english wrote them. I'm disappointed and will not buy from the site again. If you do, just beware there's a 50/50 chance you will not get what you want. I wouldn't dare spend top dollar here uh-uh.
Hey Nicc,
We apologize for any negative experience you may have had with out website. We wanted to reach out regardless of the time frame on this review and connect to see if there is anything we could do improve your experience as a potential returning customer. Please contact us to Sales@kingice.com with your email that you signed up with and we will look into assisting you.
Worst puches ever. I still didnt get my perches im waiting and waiting. I have sent them several messages but not a single reply. It has been almost 16 days since my perches. I will never ever peches any thing from king ice and i will tell my friends about this.
Hey Harry,
We wanted to contact you to see if there is anything we can do to make up for any negative experience you may have had with our products back in 2013. We are aware that this review is from a few years back but we wanted to follow up regardless to assist you. Please contact us to sales@kingice.com and provide the email contact that you signed up with. Again we apologize for the previous order and recommend to contact us then and we can look into this for you.
I ordered a wooden pendant necklace on feb 12 and paid for priority 2-3 business days. Well they say my item shipped out on the 12th and her it is Saturday the 16th of feb and still no package. I called everyday to see where my package is and the woman told me it was out for delivery last on Friday... well its Saturday and I still haven't received my package they must still be delivering it in the city... o_O... I will never do any business with these jokers again
Hey Meka,
Thank you for purchasing from us. We apologize for the negative experience you had with our website. We have improved our website and services since then and we wanted to reach out regardless of how old this review is to see if we can assist you in anyway to bring you back as a possible customer in the future. Please contact us to Sales@kingice.com and with the email account you signed up with on our website. We will then follow up with assistance to provide better quality service for you.
I ran across Kingsice.com and it said real hip hop chains and pendents so i checked all the awsome deals they had and ordered a blackice or blackout hiphop chain and blackout pendent Tapout full of black cz and it was close to $100 bucks or more time i checked out cart only paid $40 and it still shining full of bling just like the day i bought it and it was shipped fast all i no im going to site now and buy some more its not fake jewlry im buying all my bling from them a must for anyone who wants to get iced out for the price no one can keep up with them some stuff 85 percent off give them a try you wont be sorry peace
Hey Kenneth!
Thank you for your feedback on our product and website! We wanted to reach out to see if you seen our new and improved website. Please contact us to Sales@kingice.com and we will also provide some store credit in exchange for the office feedback you left back in 2012. Thanks again!
I ABSOLUTELY LOVE KING ICE! I odered a "pow" chain and it shipped fast and the product was amazing it shines like crazy ive had it for a year and it stil shines bright! Thank you king ice!
Hey Christian!
Thank you for your feedback! We wanted to contact you to see if you were willing to accept some store credit in exchange for the awesome feedback you left back in 2012. Thank you again for supporting us and please contact us to Sales@kingice.com and we will send that over!
Customer service is good, very kind. Just doesn't last. Whatever gold or silver your jewelry is in will fade in 2-3 wears, exposing the rose brass color underneath that it's made of, good if only wearing for one time. You get what you pay for really can't rate them 1 star because they are so low and look good... for one or two wears... BOSS
Hey John,
We wanted to reach out to help resolve any issues you had with our product from a few years back. We have a new and improved website and product quality now that we dip our products 5 times in real 14K gold ionic plated material. Please contact us to Sales@kingice.com with the account you signed up with and we can look into providing some type of credit to help resolve the matter. Again we apologize for any inconvenience and encourage to contact us to Sales@kingice.com.
I'm a frequent customer of KingIce.com. I've bought various pendants and chains from the site. I've been extremely happy with my purchases. I haven't had any problems with the jewelry.
Hey Mike!
Thank you for the feedback! We wanted to reach out to see if you were willing to accept some store credit in exchange for this awesome review. Please contact us to Sales@kingice.com with the email you signed up with to our website and we will follow up with that. Thanks again!
I wouldnt even give these guys 1/4 stars! It was one of the worst experiences that I have ever had with making an online purchase. I purchased a size 8.5 wedding ring on the website. They shipped out the ring to me and it seemed like everything was fine until i tried it on. It was too big. I took it to the stores in my area and they all said that it was a size 9 and not an 8.5. So i called them up and they agreed to send me out a new one, and they even tried to get me to pay the return shipping! So I sent it back, and waited about 2 weeks to receive my new ring but I got nothing. I checked my status online and there was no information on the subject. I called them once again and they said that they had just received my ring, and that it would take 3 days to process before they could ship me out the correct size. So i waited another week, and NOTHING! So i call them back up, and to my surprise, they tell me that they don't have rings in that size. So i ask them if they are getting any new ones in so that they can ship them out to me, and they again repeated, that they do not have any in stock... $#*!s. SO then I say " so let me guess, I am assuming that because I ordered an 8.5, and you guys didnt have anymore, you went ahead and shipped me a size larger in hopes that I wasnt going to notice?" then the customer service lady says " most people can wear a size larger and not notice"... I could not beleive that they intentionally sent me the wrong size of ring just to save their own $#*!. So I called her out on it and all she said was " I'm very sorry, we won't get that size of ring for another 4 to 6 weeks, I can go ahead and refund your money... and I'll tell ya what, I will even waive the restocking fee"...! HAHAHAHA I couldnt believe the audacity of this woman... who later turned out to be the manager... and how she was trying to do me a favor by not making me pay the 15% restocking fee for returning an item. They are an absolute horrible company to do business with! DO NOT TRUST!
Hey Andrew,
We wanted to reach out after the review left from a while back. We apologize for any negative experience you may have had with our website in the past and we wanted to see if we could provide some type of store credit to help resolve the issues from the past. We have a new revamped website and services as well as product that we provide these days. Please get back to us by reaching out to Sales@kingice.com and we will assist you from there.
I got a blackout chain, bracelet and pendant for 50 bucks!
Hey Doug!
Thank you for supporting us back in 2010. We wanted to reach out to inform you that we have a new and improved website which also includes new product! In exchange we wanted to see if you were willing to accept some store credit in exchange for the awesome feedback you left a few years ago. Please get back to us by messaging Sales@kingice.com and we will follow up with more assistance!
Answer: Hello, Thank you for contacting us. We carry both solid and plated gold items. As well as Genuine SI diamond and CZ stones. All material descriptions will be listed next to each item under "Details" on the website.
Answer: Hello, https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400110200828937209272 Your order was shipped out today! Our general processing time is 1-3 business days, not including the holidays. Sorry for any inconvenience. Best Regards
Answer: Hey Jacob, Unfortunately we do not have any solid 14K gold Miami curb chains at this time. We apologize for any inconvenience.
Answer: Hey Came, International shipping usually takes 4-10 business days.
Answer: Hey Lance, Our gold is dipped 5 times in real 14K gold ionic plated material.
Answer: Hey Fred, We do not recommend to shower with our products on or to expose them to any liquid, water or oil which will cause damage. We also recommend to use a dry hand cloth to help maintain the item by rubbing it down periodically so it will help maintain it.
Answer: Hey Kelly, Were you able to be helped with this order? We apologize for the delay as we had a revamp to our reviews system. If not then please contact us to Sales@kingice.com.
Minding our own business. The Men's Street-wear Jewelry Business.
Hello Avery,
We sent a message to your email explaining the situation about the earrings showing delivered on our end. We will monitor the order that contains the bike because technically due to our US holiday, it shows that it is in customs and it has until tomorrow to be delivered. We will monitor the tracking for the chain and if there is no delivery by the end of the tomorrow then we will further investigate the matter. If you are claiming that the earrings that show delivered, have not arrived then we recommend that neighbors are checked with in your area as well as the entire perimeter of the shipping location. If the package cannot be found then please contact us again via email. Aside from being closed this past Monday due to the holiday and also being closed on weekends, we will get back to you between 8AM-5PM Pacific standard time with further assistance to resolve the matter. We apologize for any delay if it occurs on behalf of the carrier.