KmartReviews 517

I bought two different cushions for my outdoor couch. They were both amazing and great quality. I wasn't sure which one I wanted though. As I was online I chatted with customer service from Kmart and they said returns at my local Sears store would not be a problem. (no Kmart's in Austin, TX any longer) When I tried to return one of them at my Sears, the store manager said he had no way of doing that at his store. Even when I explained the conversation chatting with customer service. I think this was an issue with a store manager who did NOT know his job or how to run his business. When I called Kmart, they said it should never be a problem to return at Sears. They did send UPS to my door for pickup. Thanks Kmart

Kmart through the years has been a company that in my opinion has already had it's day in the sun, terrible customer service and mediocre prices are all that is left. On any given day you will see 15 checkout lanes and 2 people working them, one person at customer service and one at the jewelry counter if you are lucky. Cutting so far back on employees that there is nothing left but a skeleton crew left. Leaving customers wandering around looking for someone to help them, eventually leaving that store and going somewhere else. My experience is that Kmart has slim pickings for the items I want, I rarely shop there anymore. It is a closer store but not worth the effort and frustration. If you are shopping for kids toys and diapers you can save money shopping at Kmart sometimes. It is a shot in the dark, they do have cheap shoes but you get what you pay for. Kmart used to have food that was good, and they cared about their customers. Now if you bother them with a question they are unable to answer basic questions, or they are unwilling to put any effort in at all. My last visit there was depressing, I stopped to ask someone about getting a fishing licence and I waited nearly 25 minutes at the counter and ended up leaving to get one somewhere else. I have had good shopping experiences at Kmart but that was 30 years ago but today they are a slow dying retail chain that IMHO needs to be put out of it's misery.

Generally, not my first choice. That being said, I've revisited our local store since they've reorganized as a company and am happy to say that you can see the improvements.
The store (in Santa Rosa, CA) is much cleaner/organized than before. The pricing and product selection compares very favorably to other "big box" discount stores in our area.
Candidly, I just have to get past my mental block because of their history... Kmart just doesn't "pop" into my thoughts when I need a store like this. Time will tell

I almost buy my all groceries and lots of other things their. Fun to go to Kmart