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From the business
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus Reviews Summary
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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We ordered a replacement glass for our lamp and it was delivered in 2 days. Excellent.
Thanks for the feedback! We're glad to hear the items arrived in good condition.
I have been shopping with Lamps Plus for a few years and have always been very happy with the quality & prices as well as the service I have received! Returns & exchanges have been pretty easy for the most part.
Thank you for being a returning customer of ours, we appreciate the visit and the feedback!
Thanks for letting us know! We're happy to hear there were no issues with shipping your lamp.
The product I purchased was quite different than what I received. I was missing pieces for 1/3 of the ceiling lights I ordered. My licensed electrician had trouble figuring out how to install because the directions didn't even include allegedly "optional" pieces that didn't seem optional at all. These "optional" pieces weren't even in the photos on the website, but were absolutely required in the instructions for installation. Confusing to say the least. I love shopping online, but won't be buying anything from this website again.
We're very sorry for any confusion caused during installation. We're happy to review this further and assist you in any way. If you would like to discuss this further or want to speak with a product specialist please contact us at Ratings@lampsplus.com.
I do love the look of my new lights. Unfortunately one of them was scratched when it arrived. The representative offered me $25 to keep the light and because I was on a time crunch I accepted the offer.
Thank you for sharing your experience, and we are sorry to hear about the scratch.
Over all very good. Lamp quality as advertised. Feel lampshade just okay. Delivery time before estimated date which was nice.
Thanks for the feedback, and we are happy to hear you're satisfied with the lamp!
I've never been disappointed when ordering from you. The lamps are just as expected. Arrived perfectly packed. The glass is beautiful and the wood trim accents, nice.
Thank you so much for the feedback! We're overjoyed to hear you've had such a positive experience with us.
These lampshades are beautiful and so well-made for the price. They were really well packed and arrived in perfect condition. I love them!
We appreciate the feedback, thanks so much!
We appreciate your business and hope you visit our site again!
The lamps I ordered arrived very quickly and were extremely well packed. They srrived in perfect condition. Easy to assemble and look great in my guest bedroom.
Thank you, we appreciate hearing that, great to hear that you found lamps you love with us.
Very easy to order. Lamps arrived on time and they are of a very nice quality.
We selected our lamp from Lamps Plus because of the wide selection and a previous experience with them that was excellent. As before, the customer service was stellar and we love our lamp.
Thanks for the feedback! We're happy to hear you had a good experience with our team.
Nice lamps! I found them online, read reviews and decided to order them. They arrived in a matter of days.
We appreciate your business and hope you visit our site again!
I had trouble putting my lamp together and thought I would have to return it. I finally called customer service expecting mouthing. The woman that talked to me tried to help and the called someone else to describe my problem. That person immediately knew what I was saying and told me what to do! They were so pleasant and really wanted to help
Thank you for the feedback! We're really proud of our team and are happy to hear they went above and beyond to assist you.
The replacement lamp shade arrived undamaged this time and fits just fine
We appreciate the feedback, thanks so much!
Easy to order online or with my rep for a fast and efficient turnaround.
We appreciate the feedback, thanks so much!
I was disappointed with having to wait since the shipping took a long time was worth the wait!
We apologize for the wait, but we're glad to hear it was worth it!
It was easy to order. There were lots of different styles to choose from. I found the perfect style and the price was good as well
Thanks for the feedback!
Great to hear from you, thank you for the visit and responses.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're happy to hear you were satisfied with the shipping of your order!