LegalZoomReviews 1,790

I used LegalZoom for a Will and Trust and received a basic plan. The company could benefit from expanding the Estate Plan capabilities to provide more flexibility in options related to trustees and some special terms that one might want to add to a Will or Trust. I encountered customer service issues after this initial service related to contacting the company and also recurring subscription charges. I initially complained and the response to the complaint was less than satisfactory, however, the matter was escalated and the final person who worked to assist me was professional and resolved the matter. He listened to my concerns related to the initial poor customer experience, inflexibility, and long phone wait times to speak with a representative and resolved the matter. I initially gave this company 1 star and have changed my rating to 3 stars. While experience with the last person was excellent, I cannot increase the rating above the 3 stars as they will need to work on the customer service issues before I would think the entire experience was a 4 or 5 star rating.

I asked some questions via LegalZoom chat today and got intelligent, knowledgeable, professional, helpful answers. So unusual for chat help! I think it speaks highly of this company and it's services, or at least makes me feel more comfortable. I have only just signed up so can't speak to the services I have purchased, but the chat help was great. (Kind of like when you go to a restaurant and the rolls are great, you know the food will be great, too!)

I had a good experience setting up a S-corporation. It was way easier to establish than I originally once Thought possible. I recommend the services from legalzoom because they will make sure that you're only concentrating on the core focus of your business, company, or corporation. I'm glad I had all my questions met and even to get more fun with it when it came time to get 'Real Corporation' stuff happening.

I had the 'Best Time' and equally I feel so much more 'accomplished' now that I know that I can start as many corporations and companies that I wish and that I'm armed with the knowledge knowing that it is 'way easier' than I initially Thought. You cannot possibly imagine what my face looked like when I was told just how easy it was and I knew what I wanted going into the conversation.

***IMPORTANT NOTE FOR ALL POTENTIAL NEW BUSINESS OWNERS OR COMPANY OWNERS***

Kindly (and I'm being absolutely 'Serious' here) Do Your 'Due Diligence' FIRST AND FOREMOST.

There was a point in our conversation, when we were discussing potential Names and I found out that ppl do the reverse of what o done which is to have all the basic information one needs to make the process of formation very smooth.

'Do your Research', have at least 'Something' that has something about your potential company or business on it, doesn't matter how Small it is. You have that, you'll be just fine. Thank you for reading this Review. Prayfully, it helps.

Steven from LegalZoom checked all the boxes! He had all the information and was really positive and supportive. He helped me get my business off the ground in one quick phone call. THANK YOU!

Thank you Legal Zoom and Steven for your expertise and guidance with my LLC! They assist you through every detail of your business! ISteven is very professional and knowledgeable.
I highly recommend Legal Zoom, it's worth the money!