business logo of Levi's
levi.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


levi.com
+1 800-872-5384
USA
Levi's is part of Levi Strauss & Co
Clothing item from Levi'sFashion apparel by Levi'sMerchandise from Levi's clothing lineLevi's fashion product

Business Highlights

General

Parent Company: Levi Strauss & Co
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: $7.95
Free Shipping: sometimes
Free Shipping Detail: for members

Returns

Return Policy: not free
Return Instructions: products must be in original and unworn condition, defective, or an incorrect item with original tags attached
Return Cost: $7.50 fee (non-members)

Sustainability

Sustainability Score: Good
Recycling Program: Partnership with Cotton, Inc.’s Blue Jeans Go Green Program
Responsible Materials: recycled

Product

Style: casual, classic
Body Fit: regular, tall, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone, contact form
Support Phone: +1 800-872-5384

Payment Options

Payment Methods: card payments, financing, PayPal, Venmo, Google Pay, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate Levi's?
grey star
grey star
grey star
grey star
grey star

Levi's Reviews Summary

Levi's has a rating of 2 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Levi's most frequently mention and customer service. Levi's ranks 43rd among Jeans sites.

service
18
value
21
shipping
14
returns
11
quality
18

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Griselda S.
Unfollow Griselda S.
Share Review
Report Review

All my tshirts i buy from. Macys or jcpenny. Collars need more fabric or so. Ething so they wont lookworn out or strecthed out. I hate it. I wash them put softener but the collar wsys loose. Im 5 1ft. I weigh 152. My stomach is not the problem. Or my neck. Its the collar. All around. Levi still expensive. But love the jeans

Date of experience: May 24, 2021
Texas
1 review
1 helpful vote
Follow Jeffrey C.
Unfollow Jeffrey C.
Share Review
Report Review

This company makes you contact THEM to get a proper amount refund as outlined in their return policy. Their ongoing so called "innocent" mistake no doubt nets them millions of dollars annually. I don't believe for one second it's a rare glitch.

Date of experience: April 27, 2021
India
1 review
0 helpful votes
Follow Wahid A.
Unfollow Wahid A.
Share Review
Report Review

Customer service
April 16, 2021

I had cum with My wife to shop in commercial street I had very good service from Suzain she had very good communication skills she made me buy a lot of things from your Store she was very helpful by the name of Suzain Thkyou

Date of experience: April 16, 2021
NL
1 review
0 helpful votes
Follow Victor d.
Unfollow Victor d.
Share Review
Report Review

Diep triest
March 29, 2021

Wat een bijzonder trieste klantenservice.

1. Ik vraag om hulp voor het kopen van een broek, sta vervolgens binnen 5minuten buiten met een broek waarvan ik bij thuis komst merk dat hij totaal niet zit.

2. Ik wil de broek de volgende dag terugbrengen, maar kan alleen een tegoedbon krijgen. Er bestaat zoiets als een herroepingsrecht, maar Levis denkt zich hier niet aan te hoeven houden.

3. Ik wil de bon online besteden vanwege de lockdown maar dit kan niet? Na lang smeken maken ze dan uiteindelijk een uitzondering.

4. Ik koop een nieuwe broek online, maar ook deze zit niet.

5. Ik wil deze broek terugbrengen bij een fysieke winkel zodat ik hem gelijk om kan ruilen voor een nieuwe, maar ik krijg te horen
Dat ik deze broek alleen maar bij een DHL punt kan omruilen en kan hem dus niet omruilen voor een nieuwe broek.

6. Ik stuur de broek terug bij een DHL punt en wil vervolgens een nieuwe broek bestellen maar nu doet mijn code het niet meer en Levis heeft niks laten weten over een eventuele nieuwe code.

Wat een dieptrieste bedoeling is het zeg, fiks je processen alsjeblieft een beetje. Jullie doen echt maar wat namelijk

Date of experience: March 29, 2021
Ohio
1 review
0 helpful votes
Follow Hayley B.
Unfollow Hayley B.
Share Review
Report Review

Sizing chat
March 10, 2021

Sizing for every pair of jeans is different. I have the same exact style and same size and length in all pairs i have only have one that fits how they should the others are way bigger than a 32 more like a 34-36. Should update your sizing chart or make them the size their suppose to be. Overall i love your jeans just can't ever order the right size online cause they are all different. Shouldn't matter if they are slim, straight or bootcut the waist should be the same regardless

Date of experience: March 10, 2021
India
7 reviews
0 helpful votes
Follow Johan R.
Unfollow Johan R.
Share Review
Report Review

Good quality jeans
March 8, 2021

Just a decent pair of jeans with a perfect fit. Color stays the same after several washes and does not fade.
The material is extremely soft and flexible, which is something that other brands of jeans neglect.
Feels really comfortable. That is why this is my favourite brand of all time.

Date of experience: March 6, 2021
Texas
2 reviews
2 helpful votes
Follow Jeffrey E.
Unfollow Jeffrey E.
Share Review
Report Review

So disappointed.
January 15, 2021

I'm nearly 60 yrs old. I have worn Levi's 501 Jean's all of my life. And most of it. Had me believing they made the best quality products a hard working man can count on.
The logo still showing 2 horses cant rip them.
Recently after purchasing 4 new pair. For the most money I ever spent in the past.
2 new pair ripped up the back when I bent over. They are ruined. I'm a thin man. I dont wear them tight. The quality has just gone south over the years. So disappointing I loved this company.

Date of experience: January 14, 2021
Minnesota
1 review
2 helpful votes
Follow Lily M.
Unfollow Lily M.
Share Review
Report Review

Unparalleled Customer Service
December 27, 2020

Their customer service was excellent! I was able to get on chat and talk to someone within 30seconds at 10am on a Sunday. I was having troubling returning an exchange (sizing wasn't working) and they ended up letting me keep the pants as a courtesy and refunding the full amount. Hands down the best service I have ever had (even the initial exchange process was intuitive and easy!).

Date of experience: December 27, 2020
Colorado
1 review
1 helpful vote
Follow Cody H.
Unfollow Cody H.
Share Review
Report Review

This is the last pair. Every pair fades or falls apart within 6 months. The quality is getting so crappy. No more Levi for me I guessing

Date of experience: December 15, 2020
Wisconsin
1 review
1 helpful vote
Follow Owen L.
Unfollow Owen L.
Share Review
Report Review

I've had horrible experiences each of the last 2 years with online ordering from Levis but fell for $100 selvedge jeans. Ordered 36x30 and received 30x30... but the worst part was one less button on the button fly. Unbelievable the lengths clothing manufacturers will go to in order to increase margin.
The above review was "moderated" by Levi's and was not published on their site. Never again Levis.

Date of experience: December 8, 2020
New York
1 review
1 helpful vote
Follow Brandon F.
Unfollow Brandon F.
Share Review
Report Review

Unprofessional
December 3, 2020

Levi is the worst online service would not recommend ordering anything from them no communication after a product being backed order but made sure to take a payment with not confirmation email nor that the idem was back ordered I would NEVER order anything from here or recommend anyone to order anything from this unorganized company

Date of experience: December 3, 2020
Maryland
1 review
0 helpful votes
Follow Cherry R.
Unfollow Cherry R.
Share Review
Report Review

Best jeans ever!
November 11, 2020

I am 46 and these levi's make me look 26. I had no alternation done to my body. I feel extremely sexy and my husband, well you know the rest!

Date of experience: November 11, 2020
New York
1 review
2 helpful votes
Follow Shin T.
Unfollow Shin T.
Share Review
Report Review

If you only buy it without return or exchange. It would be okI guess?
But if anything goes wrong with the order and you would like to return or exchange it then wait to get played over and over.
I was exchanging one order because I need to get a smaller size. I received an email telling me to use the FedEx QR code in a selected walgreens. And apparently the QR code isn't accepted in there. So I called the customer service that the option they gave is false. Then without me agreeing on anything the customer service cancel my exchange and made it to returning? Wtf? What kinda customer service is this? Playing customers like they are jokes? I hope no one else gets played like that. It's disgusting. I'm telling my friends and families not to ever shop at levi.com. That's very unacceptable. Nasty customer service and shopping experience. :(

Date of experience: September 17, 2020
Illinois
2 reviews
2 helpful votes
Follow david j.
Unfollow david j.
Share Review
Report Review

Rrrrriiiiipppp
August 13, 2020

Had brand new levis rip, tried to get in touch but no one answered. I have a feeling that they don't give a hoot about the product or customer's

Date of experience: August 13, 2020
New Jersey
9 reviews
24 helpful votes
Follow Aaron C.
Unfollow Aaron C.
Share Review
Report Review

Top quality Jeans from a top quality brand.
Delivery came 2 days earlier than expected which was amazing.
Have just ordered more clothes from there website.

Date of experience: August 10, 2020
Canada
2 reviews
0 helpful votes
Follow Idalia B.
Unfollow Idalia B.
Share Review
Report Review

Like
July 15, 2020

I love Levi's. Nice, affordable jeans, and I can find exactly what I'm looking for! All people can buy it.

Date of experience: July 15, 2020
Florida
1 review
2 helpful votes
Follow Mell M.
Unfollow Mell M.
Share Review
Report Review

Levi's denied posting my Review on there site because i feel like all jobs that are open during the pandemic are essential not just nurses and teachers. Most teachers with even be teaching during the upcoming school term because of the caronavirus so why are they offered a discount. It's been a week since my order

I have placed online orders prior to placing this order & they've been shipped out and received. This order has been processing for five days now. I should've took my business elsewhere. How long is it going to take to ship? If you made shipping a priority oppose to giving "essential" workers a discount I'd have my mask already

Date of experience: July 5, 2020
BA
2 reviews
1 helpful vote
Follow Asja A.
Unfollow Asja A.
Share Review
Report Review

Gorgeous
June 26, 2020

Bought one pair of jeans. They are gorgeous. The quality is really cool as well as teh feeling when wearing it.

Date of experience: June 25, 2020
Texas
1 review
0 helpful votes
Follow Antonio G.
Unfollow Antonio G.
Share Review
Report Review

Ordered 2 pair of pants over a month ago 2 weeks later my order was cancelled by the company and I still have not received refund

Date of experience: May 26, 2020
India
2 reviews
8 helpful votes
Follow X Y.
Unfollow X Y.
Share Review
Report Review

Levi's customer service & policy is fraud.
Don't refund to the customer, if customer not purchased any item

Date of experience: March 18, 2020