I've been a die-hard fan of Levi's for years—especially the 541 Athletic Fit jeans. As a former athlete with bigger quads and glutes, it's the only jean that truly fits me well. I have close to a dozen pairs and multiple denim jackets. That's why this experience with Levi's customer service was so frustrating. I placed an order on May 22nd, specifically to wear a jacket for a Juneteenth celebration and Father's Day event on June 15th. Standard shipping should have been plenty of time. Instead, part of my order hasn't even shipped as of June 1st, and customer service told me it's not likely to ship before June 12th—over 3 weeks after the order was placed. When I reached out for help, all I asked was for the remaining item to be expedited to arrive by June 14th. I wasn't asking for anything unreasonable—just trying to get ahead of the delay Levi's already created. I was met with a rigid response: no ability to expedite, no escalation, no ownership. I was told even supervisors couldn't do anything. As someone who works in customer-facing sales, I understand policy. But when a company misses its own shipping expectations, a good customer experience means being flexible, not hiding behind policy. I still love the 541s—but after this experience, I'll think twice before ordering directly from Levi's again.

I bought some jeans online with misleading information. They were not the size the company advertised. I was too dumb to wash them to make them shrink but it didn't work and when I tried to return or exchange them they didn't allow me to do it. Don't buy anything from this company online.

Ordered jeans and they sent me someone else's order. They wanted to treat it as if I ordered the wrong thing and it would not even let me do that. Their customer service (which was not in the US) finally just hung up, was absolutely no help. Completely dissatisfied, will never purchase any of their products again.

The 501 is both ordinary in its ubiquitousness and extraordinary in the way it allows people to express themselves. The 501 is a blank canvas, providing a foundation for anything from utilitarian workwear to fashion-forward outfits, and looks flattering on just about any body.

The last few pairs of 505s the corner of the pockets tear out after a few months of wear. Disappointed in the quality of product that they produce today. The pants are perfectly fine other than the top corner of the pockets. I'm not looking to gain anything from this. I just hope that they improve their quality.

Pathetic customer service in Deira city centre (LEVIS) i purchased a jeans in Levis worth of 399 AED in April which I got it Altered with the Tailor(Anton Suresh)
But it was not altered according to my requirement than last week again i took back the jean to the Levis showroom there was a lady who was billing a client in the cash counter i asked for the alteration she just rised her index finger and pointed out a Person(Anton suresh) who was walking on the floor when i asked the gentlman he directly asked show me the bill which according to Gentleman Anton suresh wanted to keep the bill more than 6 months thats what he expects from the client, but i asked him apart from the bill can you alter my jeans he directly said no and he wanted to give me his friend or coworker nunmber who can alter it for some amount when i bought the jean from that Levis store why should i get it altered from outside inspite all the stores around India do the free alteration for the Levis Products than why not in Deira city centre Levis store, I wanted to bring this to the notice to the Mall and the Levis store the customer service was very very poor and the tailor walking to a client and says we cant alter it is completely not at all proffessional i know the standards of Levi Strauss & Co. If this is the case i will never suggest anyone of my family and friends to visit the Levis store very particularly in Deira city centre, i Hope this message of mine will reach the concern person and will get me or customers like me a better solution or service, many Thanks

Bought a jacket and it fell apart within 2 years Not a fan of the stretchy material. I will not be buying any more jeans

I've bought nothing but Levi jeans since 1979, had great service out of every pair until the last 2 years. The last 5 pairs I've purchased since fall of 2021 have either ripped in the material by rear pocket or in the crotch. Jeans purchased prior to these 5 pairs have lasted for 7-10 years without wearing holes in them much less random ripping. Switching to American made quality jeans….Levi Strauss RIP!

I ordered jeans directly from Levi's website which said my purchase was in stock. Levi did not hesitate to take money from my bank account immediately. A few hours later I received an email saying they didn't have my jeans in stock and I would receive my money back in 7-10 business days. As a teen who doesn't make very much money, $100 dollars is a lot to be taken for something that never even shipped. Super frustrating that such a well known and established business treats their customers like this. Stick to small business who actually care about their customers!

I've been buying in wearing Levi jeans all my life, they were the best. Not anymore, I won't spend another dime on a pair of Levi's again in the last 10 years I've been buying them they've been ripping so easy and wearing out so fast, I got a pair of wranglers for Christmas one year, and that one pair of wranglers outlasted six pairs of my Levi's, I will never purchase another pair of Levi's again. Big disappointment because they were my favorite jeans.

Levis are just really poor quality anymore. They rip at the back pocket for my husband, and between the thighs wears out for me. Less than 1 year old. They used to be the best! Not sure what happened.

In Levi DFO Brisbane I was served by Cam who was so professional, helpful, polite and cheerful that I would recommend anyone to shop there to be served by him he went over the extra mile to help

Buying and returning a product as a European from EU.
1. After paying for my pair of jeans on their site - i didn't get any confirmation about my order.
2. After waiting for aprox. 1 week, I wrote to their customer support about my order and after couple of emails and 2 more days i've got a confirmation, that they managed to send my order.
3. There was no invoice in my package, nor any details about how could I return my jeans.
4. After couple of emails about my order - I've got info on how could I return my order
5. I had to pay like 1/5 of a price for sending my jeans back.
6. Still waiting for the refund.
7. Never ever going to buy from Levi's. Never gonna buy any Levi's product even from other retailers.
8. Frustration and anger. That's what I feel about Levi's.

Ordered e gift card for 3/31. I did the order on 3/29. When I did not hear that the individual I purchased it for got it, I contacted Levi customer service. Oh they couldn't tell me what happened, but referred it to Corporate! Right a stall tactic. Days went buy and I kept asking for a refund, since I got an email saying it was delivered, and an email providing a confirmation number. Nope-no card. So here it is 4/5,23 and I called their Customer Service number.After a very heated conversation with someone I could barely understand, I had to threaten sending to our attorney since I wasn't getting a refund.
I got an email saying it was processing. So I asked how can I use the gift card? It says in the email it can be used in store and online. Well it was only an email with a card number and amount. I asked how cn I use this in store? Customer Service says, oh you can only use it on line. There was no way I could use it at all! Finally after a 30 minute heated conversation with the same CS rep, they tell me they will send refund in 7-1o days.Well ir still hasn't shown up in my bank account. Waiting...

Don't know why jeans are ripping my wallet pocket ordered on line 5 months ago have plenty of room on them they are a little big but still ripping have to check other ones

They skin their cows alive because it's cheaper and that is just not tolerable. I will never wear or purchase a pair of Levi's again and neither will anyone I know!

I have been wearing Levi for a very long time an I must say I'm disappointed as I just purchased a few new pair. An the blue dye is still a problem. An has now recked more then one pair of shoes. As they still continue to bleed w the dye.

I always loved Levi until I had my card stolen and someone charged my card on Levi.com for $501. I called customer service to let them know about the fraudulent activity and they didn't even want to talk to me not to mention they kept on telling me there's nothing that can be done. I wanted them to stop the shipment so the thief wouldn't get the items. I also wanted to speak to the supervisor and whoever I spoke to didn't even want me to speak to the higher ups. After this experience, I will never shop with Levi ever again. Beware that if there are problems, the staff won't help you and are very rude. They won't even connect you to speak to the supervisor. Hopefully now they will be the ones responsible for the fraudulent activity and pay the price since I tried to stop them but no one even listened.

My husband has worn Levi jeans all his life, he is 60. Lately he's been buying the S61 or S67 from Walmart. They fit well and feel good and less expensive than some. The reason for a review- Every pair he buys tears along the seam of back pockets making them unwearable and half tear in the crotch. I can't seem to mend them they still RIP. This waterless style is a waste of money cause these jeans never last long. He now has a pile of ripped jeans and false hope.