LGReviews 432

I purchased an LG French door refrigerator. The compressor went out on it in a year. It was under warranty.Called customer support whom referred me to one of their service providers. They came out after 3 weeks, because apparently they did not have the part and when the part did come in some of it was missing. When they did come out and repair it it broke down again the very next day. I have been 7 weeks now without a refrigerator. Their customer support has not been helpful at all. They have an attitude of they don't care. This has been a very frustrating situation. On another note the brand new dishwasher will not start with the first punch and it molds on the dishes just after 2 days so forget a loaded dishwasher when you wash. The stove is a different story in and of itself. Buyer beware!

I have had no choice but to select 1 star this company is the worst for washing machines do not buy! My washing machine had problems after 3 weeks of receiving it and I wish I had returned it when I had the chance. They are noisy too. Also when it breaks down and under warantee LG send awful engineers out from there third party company called PACIFICA. There engineer that came to my property to fix a simple problem to my working washing machine broke the motor and I have been without of a washing machine since November. Both LG and Pacifica have been unhelpful. They don't communicate well with their customers or even each other. They keep attending my property with no parts. The RSM Mike Tonks is useless you can't get through to him and he just sends out engineers without the part. My washing machine was BER after Pacifica engineer broke the motor but they changed their mind. PLEASE DO NOT BUY ANYTHING FROM LG! Their customer service is also terrible. PLEASE DO NOT USE PACIFICA TOO!

Oct 18 ordered a dishwasher they said 3 day delivery said it would be there oct20 called they said give it 72 hr called back several times November 18 tryed getting my money back I call 2 times week it's December 21 an still have not got ether one what can I do to get my money back

I've been without a refrigerator for 2months I keep having to call costumer support and get nowhere have had an service tech out here on multiple occasions and he told lg it's not repairable lg still won't refund my money and is trying to make me start the repair process over again I will never buy another lg product this is unbelievable now I go through the holidays without a working fridge
Don't buy lg
Don't buy lg
Don't buy lg

I ordered a washer and dryer set at the end of October from LGs website. Total inconvenience but delivery is only during the week when everyone has to work. I scheduled delivery for a month out, on a Friday, the only day I was going to be off work during the week that wasn't a holiday. The day I was supposed to get the items delivered, I hadn't even heard from the delivery company for my time window. I called LG and they told me delivery was going to be the following Monday. I told them that wasn't what I scheduled it for and to cancel as I was not taking a day off work for them to deliver. I was told it would take 10 to 15 business days for them to receive the product back, then I would receive an email acknowledging they received the product and within a few days. I would receive my refund. 15 business days later I call and ask for an update as there was no email or refund. I was advised the product hadn't been shipped back and to give it 8 to 10 more business days. 10 business days later, still nothing so I call LG again. This time I'm told there is no update and it will take 24 to 48 hours for a request for an update to go through. They've had my money for almost two months so I disputed the charge with my credit card company. Hopefully they will get an answer. I will NEVER purchase an LG product again and highly suggest you stay as far away from this company as possible.

Model LDT5678SS. Control on top. Used 10 times & it leaks from lower right of door. Had 2 repairmen out; replaced various parts; still leaks. Think it is a defective bottom door seal. Have taped door which helps some. LG non responsive.

Created account to purchase new filters for my LG Refrigerator. Used my email and created a password. As always made sure to write down. Not even 2 hours later went into the account and kept getting user name/password do not match. Tried numerous times yesterday and again just now. I used the forgot password feature and used my password that I could not access site with, and I was told can't update using my current password. Created another password and once again can't get in. What is up people? Really. I know my email is right, since I've already gotten I can't tell you how many emails. Next time I'll just order from Lowes, or Amazon.

Buyer Beware they are horrible they do not cover there product we bought a refrigerator and it has such a bad chemical smell and they say we did it! It started in the ice and we haven't been able to use our refrigerator makes all your food taste horrible had to throw everything away! Do not trust this company our refrigerator was only 4 months old! Now they let the year warranty run out! I've called every week since July repairman even said it's brand new they will replace well no replacement! Now they let the warranty expire!

I recently purchased an LG dryer during their Black Friday sale. Despite paying in full, the delivery date has been repeatedly delayed with no explanation or revised timeline. The customer service department has been nothing but unhelpful, offering vague responses, empty promises, and a complete lack of transparency.

To date, I have:

-Submitted multiple online complaints, receiving only a call promising further action that never materialized.
-Contacted the Voice of the Customer team via email, but was completely ignored.
-Called customer service on numerous occasions, each time being met with frustration and disappointment.

This experience has been incredibly frustrating and inconvenient. I've been without a dryer for weeks, creating unnecessary burdens and disruptions to my daily life. LG's complete disregard for my concerns and their failure to provide any real information has eroded my trust in the brand.

Avoid LG at all costs if you value timely deliveries, clear communication, and responsive customer service. This company clearly does not prioritize its customers' satisfaction.

Here's what you can expect from LG:

-Devastating delays with no explanation or apology.
-Unresponsive and unhelpful customer service representatives.
-A complete lack of transparency and communication.
-Unfulfilled promises and a total disregard for your concerns.

Save yourself the headache and frustration - choose another brand!

Now at day 37 with no help. Avoid LG at all costs. They do not honor their warranty. Local technicians won't service because they get stiffed by LG.

I couldn't find the information I needed in the manual or on LGs website so I emailed the with the question. They got back to me within 48 hours and because of the answer I was given I went and bought a soundbar for £499. After attempting many times when connecting the new soundbar to the TV which was fine I just couldn't get the Dolby Atmos to come on when connecting the soundbar, so I contacted LG again for technical advice and was eventually told that my TV model now doesn't support Dolby Atmos after I was firstly told it does so went and bought one. Now I'm stuck with a soundbar that was more than double in cost that I can't use the main function of Dolby Atmos. LG apologised for the incorrect information I was given and had the cheek to offer 10% off a new TV.
I have bought 3 Lg tvs in the last 3years and look at what they have done by giving the wrong advice.
I will never buy any LG product ever again.

Date of experience: December 05,2023

I have LG smart TV purchased about 2-3 years ago. It keeps interrupting the streaming. I tried changing Router first. I tried recommended procedures in the internet. All attempts failed.

We bought a brand new LG dryer from Best Buy in August of this year, it worked normally a few times but would start to end a cycle with some damp clothing. We decided to follow up with LG about coming in for a service since it was a new appliance. They resort of all of their interactions through texting as much as possible to not have someone come out to see you.

We are STILL going back and forth with them to get someone out to look at it. After providing proof that our gas line is fine, which cost money to hire out a professional. After trying their at home tests to see if it could resolve itself.

I will not be purchasing anything made by them in the future.

I have a refrigerator that is barely 3 years old, that on Thanksgiving 2023 died, I lost HUNDREDS of dollars in food, meat and drinks. When I called lg to have it repaired I was asked to wait 3-5 business days... on the end of day 5 they still didn't have anyone to repair it and asked again to be patient with no time frame set this round. The representative was rude, the service is lack and apparently their products are horrible... no wonder they have such lengthy vague warranties that don't cover anything.

It's amazing how long my LG kitchen appliance works. I bought the dishwashing machine like a decade ago and it still does the job. Whereas my friends are always complaining about theirs and some of them have changed several of them in this time.

Bought a LG dryer and waited two weeks for it to arrive. Was given a time window between 7am -11am and was awaken at 6:20am with the truck in the driveway. Two non English speaking men were to install the dryer. All they kept saying was no no no while pointing to the old dryer and pointing to a paper they were waving in their hands! I told them several times I do not understand what they were trying to say and after getting nowhere, told them to get the F**K out of my house and take the dryer with them!
No sooner they left (6:30am) I got an email saying sorry the delivery couldn't be completed?
I called the LG number on the email and was told by the woman who answered that I didn't pay the $50 take away old appliance fee so they weren't allowed to touch my old dryer to move it. And,,, since I didn't buy a new pedestal from them, they couldn't put the new dryer on my old pedestal.
I told her she has got to be kidding and she didn't seem to care in the least! Horrible customer service! I hope LG enjoyed paying these two non English speaking delivery men a salary to show up to my house, only to take the dryer back to wherever it came from! The wasted time, gas and salary to pay these clowns, not to mention having to now sell the dryer as a used out of box appliance all over not paying their $50 fee!
I hope the lost money was well worth it for LG!
Giving LG a one star review is rewarding them for total incompetence and ignorance! Total waste of my time and I would NEVER recommend buying anything from LG.
Do yourselves a favor and buy Maytag!

1. My LG compressor died on a 2 year refrigerator
2. LG said they would send in a repair order.
3. Waited from 8 - 5 pm today with many back and forths on the live chat to verify someone was coming. I was assured a tech was coming from Brandsmart in Alexandria, VA. Total waste of time. Misinformation. Didn't know their $#*! from their head. But -- oh, was I assured. I had asked LG to call Brandsmart to verify because I could not get a hold of the company on it business line.
4, At 5 pm I contacted LG AGAIN on live chat because you can't get a live person on the Customer Service line.
5. I also got a hold of Brandsmart who had no information on my case.
6. LG said they sent the order. Who to believe?
7. LG chat which is some guy in India escalated my concern. They can't provide me a number to call and talk to a live person because they have no numbers. Ok -- right. I believe you -- NOT.
8. Last chat response.: The response will be 24-48 business hours.
9. Tomorrow is Thanksgiving. I'll be lucky if this gets resolved at all.
SHAME ON YOU LG FOR BAD COMPRESSORS AND HORRIBLE CUSTOMER SERVICE. No wonder you are being sued.
Regina Allegra