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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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First time buying. We shall see.
Was very satisfied with the product
Sweatshirts are sharp looking with text lettering. Fleece lining ensures they are comfortable and warm.
The product arrived as advertised and is a good fit and what I expected.
Very smooth and easy. From when I first saw the ad online to final delivery.
Liked many of products but the print on the thumbnails was too small and there were too many repetitions.
Did not like material. Sleeves way too long. Its still cute but I don't love it.
The quality was great, but the sizes run big. If you wear large, order medium.
Almost too many items to choose from. Pink top arrived in a timely fashion. The 2nd took several weeks longer. With them being Christmas gifts, it made for some anxious moments but at least there was communication to that effect.
Almost too many items to choose from
This t-shirt is made of nice quality material and the colors are very vivid. It's a gift for my scientist husband and I know he's going to love it. It was well-packaged and arrived quickly.
Ordering was easy and fast. I wish I knew what "cotton blend" means, but I guess I'll find out when it arrives. Update: Now that it's here..."cotton blend" means soft and silky! I'm going to use it as a sleep shirt, so it'll be perfect.
Easy and fast. I wish I knew what "cotton blend" means, but I guess I'll find out when it arrives.
I have enjoyed looking at all the options for tshirts. Some really neat ones and many more that I hope to purchase later on. I was happy to receive the shirts I ordered however one of them had a misspelling. So far they have been very courteous in working with me to make things right. I will shop there again.
I saw an add for the shirt and liked it so I ordered it.
I am happy with the products provided, but It took quite a bit longer to receive, than expected. Thank you!
The website is easy to navigate. Items are nice, and prices are great.
Site is very easy to use. Usually have the sizes that I need.
The site is easy to navigate, and item sizing is nice.
I've purchased before and very happy with your sweatshirts
Nice will be back good quality. Did run a little small
I love the special gifts and unusual choices. The coupon for a discount was nice, but the SHIPPING charge was a lot ~!
Later, the majority of my items took almost a month to receive. One item was out of stock so they emailed me. Thanks for getting to choose the replacement, but the back-and-forth email was still a slow process.
Peyton went above and beyond to work with us, despite our complex situation. He was the only insurance agent that I have worked with that found a solution that WORKS for US. Super friendly, passionate, and knew what he was talking about! Give that man a RAISE haha! (if you see this Peyton, thank you!)
Great website, sizing charts easy to follow, checkout system simple to use.
Over the past few months I have ordered 6-7 tops both summer & winter & I must say I am very impressed, not only with how easy it is to navigate & order off the the website but also with the many styles & colours available. The packaging has been secure & the delivery quick & hassle free. Thank you so much. Peggy Wood
I love the low prices and the great products! My sister and niece really thought I got a good deal and they loved the outfit! Very comfortable! Christmas with family was the best!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
We apologize that the size you ordered did not fit as expected. Please note that each item has different sizing, and we include a detailed "Size Guide" with product measurements on each product page to help customers select the appropriate size.
Regarding exchanges, we regret to inform you that an exchange after shipment is not available. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.
We understand that returning the item can be time-consuming, and we value our relationship with you as a customer. Therefore, we would like to offer compensation of 40% off your bill for keeping the product. We hope you will consider accepting our offer instead of returning the product. However, please note that you still have the right to reject our offer and return the product for a 100% product refund.
We appreciate your feedback, and we will consider adding an exchange option in the future to improve our customer service.
If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM