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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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I have very good experience with lilicloth. The quality is top-notch, with sturdy material and spacious compartments.
I really liked this product and it can be helpful for everyone and it can be helpful. I tried it but could not do much. It is very good. Very good.
Educationall and information asthetic and very interesting and informative in the my view and it helps us alot
Wanted to make present to my girl, friend said search on this place. Yep, defenetly ordered, defenetly will buy again! Girl loves new shirt!
I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.
Like your products and style of clothing.
Would like two tops to be shipped together under the one cost. Thankyou.
Tops were delivered same day., before expected delivery date. A nice surprise.
The store is excellent, the quality is super, all sizes are available, even if not, you can order without any prepayments or obligations. The seller is excellent
Thank you very much for the fast delivery of the sneakers and professional advice! This was exactly what I was looking for and couldn't find in the city stores! Good clients to you!
I bought sneakers from your store. Became my favorite! They just look like fire. Thank you very much for a great option at a reasonable price.
The quality is top-notch, with sturdy material and spacious compartments. It's become my go-to bag for errands or a day out. The playful design never fails to bring a smile to my face. Highly recommended for fellow feline enthusiasts!
Easy shop, reasonably fast delivery. Although Sequins are falling off without even wearing the dress. However overall great shopping experience.
I am more than satisfied with the customer service I received from a lovely girl! She is professional, fast, patient and incredibly attentive to the needs and concerns of clients. What should have been a frustrating exchange for the two of them (returns are never fun), they strived to be an absolute BREEZE thanks to excellence in communication, problem solving and charm. I cannot recommend this boutique higher, she is the epitome of customer service that went well!
Took 2 weeks to deliver. That was OK. Finally today, 2/20/24 I looked closer to the 7 T-shirts I ordered. All except one seems to be acceptable. The Khaki one,
SKU: SHBCAAAFE5FD has unfinished sleeves. Both sleeves were just cut off, no finishing. Very disappointed in that. Wish I had looked sooner and seen the unacceptable Khaki one. All were purchased for an event on 2/24, so I can't return it. Also, the information sheet showing "how to return" was impossible to read. Will probably never order from Lilicloth again. Poor quality control.
Two items were out of stock. I was sent an email to pick two other items. I sent it back with links below.
Two days later I received a "how was your experience?" email.
I did not reply as I wanted to see how the exchange worked.
3 days later I received no acknowledgement of the exchange for other items, but I received a "here is the refund that you are receiving" email.
So many choices. Love all the designs and variety.
Shame about the cost for shipping - would love to buy more at different times but the cost of shipping is prohibitive!
The discount was in my basket and was applied but when the credit card was processed, there was no discount and credit card was processed without it.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by discount.
Upon checking, it seems that your order has already applied another code which gives 18% off discount.
Please note that a single order can only enjoy one promotion code. Since this order has applied the 18% off coupon, the other code is no longer valid. Hope for your understanding.
Regarding this issue, our representative have sent an email to you with more details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need more help, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
LILICLOTH
I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by shipping time.
We are deeply sorry for making you wait so long. Due to the high season, it will take longer to prepare the items. We will continue to rush it and ship it out as soons as possible.
But please rest assured that we are doing everything possible to expedite your order and will ship it with priority once it is ready.
Upon checking, it seems that part of the products are already shipped out.
Regarding this issue, our representative have sent an email to you with more shipping details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need more help, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
LILICLOTH
The product was good quality and just as seen in the pictures
Good as long as I get it by Christmas
It has been over 30 days since I ordered and I still don't have my item,
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the delay in shipping the item(s) from your order.
The item(s) is hot sale item and the stock is not enough. The supplier is making the items in bulk. But please rest assured that we are doing everything possible to expedite your order and will ship it with priority once it is ready. Once it be shipped out, we will email you the tracking number. If you prefer to exchange or cancel, please contact our customer service team.
Thank you for taking the time to share your feedback with us. We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.
Best regard,
Ashley
LILICLOTH.COM
Online tracking did not match actual delivery date. Sweatshirt seems to run smaller than stated size.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the exchange process.
Regarding your exchange, you sent us links to 2 items, but you did not tell us the size and color of the items you wanted. We sent you an email asking for this information on January 11th, but did not receive your reply, you can try to find the message in your spam box. Since we did not receive a timely reply from you, the products cannot be exchanged, so they have been automatically canceled and we have refunded you.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.
Best regard,
Ashley
LILICLOTH.COM