LinCareReviews 801

Lincare used to be good. My wife has a medication for which she gets a 30 day supply at one time. They used to keep track and notify us, then send it. They no longer do that. They are also unreliable on sending it. About two months ago, I called them and they promised to send it out so that we would get it the next day. They did not. I had to call them again then they did send it out. She missed one day of medication. This month, I called them last Wednesday. We did not get it on Thursday as they promised, so I called again Friday morning and we did not get it on Saturday. I will call again tomorrow (Monday). If they send it then so that we get it on Tuesday, she will have missed 5 days of medication. They just no longer care. The doctors here have always depended on Lincare, but they are now completely unreliable. I am going to try to get our doctors to switch companies. If anyone knows of a good company as a replacement, please let me know. Lincare has gone from the best to the worst. They don't even rate one star, but that is the lowest rating possible to give them.

My daughter requires medical equipment and they would not deliver without payment up front, so of course I paid. Two months later they randomly billed my account again, causing overdrafts. After many phone transfers, non-returned calls, they finally told me that their computer says they only billed once, so sorry about my luck. I took precious time away from my ill daughter to find the needed information. Needless to say they uphold the BAD REPUTATION OF THESE TYPE OF PROVIDERS and I am still trying to get my money!

I have tried to deal with LinCare/Sleep Circle for my Bi pap issues for 2/12 years. If you would like to use a company that does not care about you, is totally inefficient and incompetent this is the company for you. My frustration with these companies has me so frustrated that I would love them to go out of business. They do not deserve to have any customers. Today I was on hold over 20 minutes to get someone to even answer the phone after their staff member, again, gave me the wrong info. Please, please, please find another company for your needs. Also have tried to get the CEO and, of course she is totally unavailable.

I have seen many employment opportunity adds on CareerBuilder for this company in my surrounding area, so I assumed it was a rapidly growing and successful company. Well...
After many attempts on their website to find information about the positions available, I called the Evansville, IN office. All I can say is WOW! The manager was on vacation until after the holidays and the lady who took the call (who wouldn't give me her name, she answered the phone so, again assuming. Receptionist/secretary) was the rudest person I have ever dealt with on the phone, and I am a nurse, so Ive had my share of rude people! I guess I was wrong in thinking they have so many job openings because they are successful and growing, Its because people do not wish to be treated that way and find other jobs! I sincerely hope when patients and families call into that office she does not speak to them that way. If they replace her, they may fill some of those clinical positions! But it seems, after reading all of these horrible reviews, the entire company needs a Customer Service & Phone Etiquette 101 Class.

This company is horrible to work with. I asked to be serviced at a location near my work however Lincare has a company policy to MAKE YOU go the the office that is assigned to a region that includes your home. In my case they insist that if I want treatment/C-pac machine I MUST drive 45 minutes out of my way each way and continue this every time I need service, supplies etc. This is ludicrous as I work about 6 minutes from another office. Their people are rude and refuse to continue a conversation if they are tired of your requests.

I went to the local office (Portland OR area) and knew as soon as I walked in there would be problems. I stood at the front reception area, everyone at their desks doing stuff, totally ignored me. At about the time my patience was running out, someone finally looked at me and asked if they could help me? I felt like saying "no, I just came in from the street to stand and watch". DUH. It never improved. I have had to call every month for 12 months because the billing has been wrong. I returned a piece of equipment after 2.5 mo, was billed for it for 11 months, even though I called monthly about it. Then they had to have me sign a new "pick-up order". I did, still was being billed. Finally someone told me the local office had never sent the new "pick-up order" to them that I had returned the item, and they were contacting the local office to have it sent to them, at which time they could stop charging me for it and credit my account. Month 12 and VOILA, they finally did. I had signed documents for them to charge my credit card rather than bill me every month when I picked up the equipment. I had to call every month for SIX months to ask why I was still getting an invoice when it was supposed to be charged to my credit card? Got multiple excuses. Then was told they had called and left a message. I never got it... oops, turns out they had the wrong phone number listed. I gave the person the correct number. Next month, same problem. This time when I called, discovered that the person had deleted the phone number instead of correcting it, so now they had no phone number. How incompetent can they be? Like they would have ever called me anyway. I can leave a message for them, and give them the phone number they must call me at to reach me, only to get home at the end of the day and find they have called my HOME phone and left a msg to call them back. VERY HELPFUL: NOT.
Now they are still charging my credit card every month for the remaining equipment even though I told them to stop billing my credit card. I was only supposed to "rent" the equipment for 10 months, then my insurance company would pay. Guess what... 3 months later, still getting billed every month. I have spoken to every person in the billing office at least once, they always promise to call me back when they have figured out what was wrong and got it fixed. Usually they never call me back, even though they PROMISE they will.
I have never dealt with such an incompetent company. I have no choice because they are the ones my insurance contracts with. TOTALLY INCOMPETENT. Frustrating waste of my time to try and deal with them.

Lincare is one of several providers of health-related services. The office providing me with service, in Latham, NY, has proven unable to provide the services for which they have contracted in an orderly, effective and efficient way. They appear unwilling to adopt ordinary best practices to deliver relatively simple services, for which they are very well compensated -- by me, by my health insurance provider and by Medicare. Here's why.

I have COPD, and rely on supplemental oxygen, supplied oxygen concentrators (devices that remove nitrogen from air, passing along only the oxygen; this is better alternative than bottled oxygen for many reasons). This entails providing two machines, one for use in the house and one that is portable, runs on rechargable batteries.

The external battery for my portable concentrator has been showing problems for the last six months. I would come back from using the system, put the external battery in its charger and it would not immediately begin charging. I reported this to Lincare, and the firm eventually ordered a replacement -- this took over six weeks, as I recall. When it arrived, a delivery person arranged to bring it by.

Lincare had ordered the wrong battery. It could not be used with my machine.

The delivery person took the wrong battery back, promising to order the correct battery.

I heard nothing further from Lincare through the rest of the summer. But, as cooler weather set in, the battery seemed to revert to normal behavior. When Lincare eventually did call, to arrange delivery of what one assumes was the correct battery, I reported the new situation, and Lincare cancelled the new battery.

Just a day ago, I discovered the external battery has failed definitively. Half the cells are not charging, and the battery-failure signal on the charger correctly reports this.

I called Lincare again. They do not keep parts in stock and claim they cannot get a replacement battery from the maker in less than several weeks. [Other companies selling this same product claim to deliver in days.] Lincare's offer: They would provide oxygen in tanks — one assumes, with one or another home fill-er-up strategy until the local staff got its act together to get the requisite battery.

Oxygen in tanks is obsolete technology. One cannot travel with it: Airlines do not allow it; Amtrak makes it difficult, and in any case, one cannot carry sufficient for, e.g., a trip to town. Driving down to the city is also out; that's a six-hour round trip plus time on site and two tanks fully charged will not last half that long. In the next couple weeks, I have two long-ish trips to make and a meeting to attend and tickets to the ballet. Bottled oxygen is inadequate for any of this.

More to the point, it is not what I am paying for.

I needed a portable concentrator to fly to Cleveland Clinic for a medical appt. And was told that I did not follow their rules and order the concentrator 14 days in advance. I only found out 13 days in advance. Contacted the corp. office and was able to locate a machine for the cost to me of $75.00. My checking account was then charged $190 without my permission and still after weeks of no return calls this still has not been resolved and I am out $115. Do not understand how they can withdraw from your account without permission. I am still in the process of dealing with rude customer service people and will soon be looking for another provider. They also told me that Medicare patients do not pay enough to them to support their expenses. Oh well, do not sign on with them then.

OGM, the staff at the Peoria AZ office are the worst people I've ever encountered! My husband has been on liquid oxygen for 20 years, with Lincare for 5. The Lincare driver told him 2 weeks ago that in a few weeks, Lincare would stop providing his liquid oxygen because Medicare has made it financially impractical for them to continue delivering it. They would provide a concentrator, which my husband cannot tolerate. Two weeks later of being on pins and needles searching for a new provider, Brandy in the office still cannot tell us when they will be discontinuing the liquid. From drivers acting like doctors giving my husband bad medical equipment information to the office staff not giving a crap about their customers, this company gets a big fat F. Honestly, in spite of the major inconvenience, I'll be glad when my husband finds a new provider. If there was a negative star rating, they'd get it from me.

Had to use medical supply company for the last few years. Lincare is absolutely horrible offering NO customer service, no concern for their customers. They sure bill well, but that's it. No accommodation for deaf and this last one - my machine cpap, which I received thru them, was recalled. Lincare didn't contact me, it was a fluke that I found out. Altho I've contacted them many times to find if they offered an alternative, and to find out why they didn't tell me, they've told me only to contact manufacturer. I'd already done this and told them and again ask if they offered an alternative. The local Lincare moved without a word to customers. Just left town. Now they are over 40 miles away and I was told to go there. An absolute horrible company.

I worked for Lincare for about half of a year. I can honestly say, I wish that I had read reviews on indeed and other sites before going to work there, I haven't ever witnessed such morally unethical and unprofessional business people as what I saw go on within that company. From the management being sexually unprofessional regarding comments and discussions about other employees, harassment, Medicare inducement for referrals by taking snacks and doing lunches and calling them "in services", speaking to employees and customers very rudely, twisting, turning, and creating fraudulent test results and records to benefit their referrals, convincing employees that they need to use the the corporate credit card to pay for lunches but, then not reimbursing in a timely fashion and holding employees responsible for making large payoffs/payments on the credit cards. This company doesn't care about people including customers and employees, they're about money, I witnessed it first hand. I wouldn't ever recommend them to anyone especially my family or friends. There are so many other companies that are in the area that can take so much better care of you and your family while being ethical. This company has an "F" and isn't supported by the BBB for the reason of so many customer complaints and the company not responding to these and has horrible reviews online from employees. Do it for your family.

I worked for Lincare for several months. I am an experienced Administrative professional. I was hired on at 11.75hr and was told that was the most they paid their employees. A 19yr old with nothing but fast food experience was hired making 12.00 hr. In addition, I was forced to train that employee and others who made more money than me. There is no training. I worked 7 days a week to try to catch up the patient orders. There were patients without limbs waiting on their orders for years (literally). They won territories that they don't have the man power to provide service for. Some of the employees would throw the dme orders away because, they didn't want to do the work; offices would call all the time looking for orders; especially, McAllen Tx and San Antonio. It is very ghetto-employees, including the Mgr. Jennifer Cleveland, come to work in sweats, house shoes and clothes like they don't care about their appearance. The entire company is ran by a bunch of air head women who have the company almost in bankruptcy. The turn over is so bad that they will hire, church members, family, friends-a referral for anyone that can pass a drug test. Jennifer, the Mgr, hires all of her previous co-workers, friends at 12.00hr, when there are employees that have worked there for years and, can not make that much. *********BEWARE******** I wouldn't take this job unless I was desperate...

I was referred to this company in 2013 as the provider for a CPAP machine which is used for sleep apnea. My insurance was billed for the unit and I paid the difference. Then monthly they bill and send you new nasal cups, hoses, and other parts to be used with the machine. Again insurance is billed and my co-pay was $15.00 per month. After about a year I quit using the machine and canceled the auto deliver of parts. BUTT, the billings continued month after month even though I was not receiving new supplies. I've lost track of how much was paid over all but estimate in the $1200 to $1500 range (not including insurance). My advise to all. If you are diagnosed and require a CPAP. Do some research on what you need and buy one. Costs start at about $200 and supplies are readily available on line. Just do some research before you get locked into some hidden contract. Also note LINCARE customer service is terrible! The only thing they seem to be good at is billing.

Lincare used to be a 5 star operation. They were bought out last year and have gone down the toilet since then. Staffing appears to be inadequate, and the individual who delivered my mother's oxygen today both lied and was lazy. He lied about the oxygen machine he was delivering, and he acted as if he was doing me a favor by doing his job. He did not even deliver all the proper supplies for the machine. I hate to go back to Apria Heathcare but at least they are predictable with their incompetence. God help us when Obama Care fully kicks in.