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Lotus Leggings Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality, comfort, and stylish designs of their leggings. Positive feedback highlights timely deliveries and responsive customer service. However, significant concerns arise regarding inconsistent sizing, product availability, and issues with returns, including unclear policies and lack of support for order discrepancies. Additionally, customers express frustration over subscription cancellations and difficulties in reaching customer service. Overall, while the product quality is well-regarded, the company must address operational inefficiencies and improve customer support to enhance overall satisfaction.
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Order 2 pair, they finally arrived. I ordered an XL which should have been plenty big enough... I don't think they will fit my 100 lb daughter they are so small. I emailed the company and they say they don't have any information on that order number or from my email address. I screenshot the email confirmation and sent it to them and am awaiting their response which I also sure will be denial... WORSE EVER... NEVER AGAIN.
Not very impressed. They seem to want to give the impression they are a usa company but arent. If i had known goods were coming from china i wouldnt have ordered. Stuff from china is invariably poor quality, not as described and seems to take 5 times longer to arrive than from countries further away. All of which proved true. The leggings finally arrived after several weeks (other countries take 1 week to deliver here) and the peacock sports bra doesnt even match the leggings... completely different colouring design. Hey ho... that'll trach me to stick with brands and suppliers i know...
Dear Rica,
First of all we’d like to thank you for your feedback and please accept our apologies for the inconvenience. It looks like there may have been some technical issues with our Supplier that resulted in the issue you described.We are constantly in contact with our supplier about the quality changes to make sure issues like this will not happen again. Rest assured that we are doing our best to make it right.
Also If you read our Terms of Service, it states, "Please note that all orders are shipped internationally." We are a USA-based company, with headquarters in North Carolina, and distribute orders from our warehouses located worldwide. This allows us to ship to our amazing customers all across the globe at an affordable flat rate. Again, we apologize for any inconvenience you have experienced with us. We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
Consumers BEWARE! DO NOT order ANYTHING from Lotus Leggings, ever! Takes over 2 months for delivery and when they FINALLY deliver the quality is crap and tears the first time you wear them! And when you send an email to complain?!?! They send a nice little "$#*! you" email that says you have 7 days from delivery to register a complaint! And thank you very much! Asshats.
Dear Ginny,
Thank you so much for your review and we apologize for the inconvenience. Regarding the issue that you describe, we appreciate that you point it out. Feedback like yours helps us improve our products and services. It looks like there may have been some technical issues with our shipping team that resulted in the issue you described. Also we are constantly in contact with the supplier about the quality changes to make sure issues like this will not happen again. Rest assured that we are doing our best to make it right. Here at lotus leggings customers satisfaction is on top of our priority list. Your feedback will surely be taken into consideration. If you have any questions about these policies, please reach out to us at support@lotusleggings.com.
Sincerely,
The Lotus Team
Absolutley disappointed with the quality of this company... leggings are not made well. Very cheap fabrics used and sewing quality not great. Size chart is not good as my size is size 16 XL and their XL would hardly fit a size 12. They also sent me one pair in the wrong size to what i ordered and told me i had to pay for them to be sent back for exchange. Get real! When i emailed them to say this was unfair as this was their mistake, and find out what they could do they never replied... some pairs had tags, others did not, one pair also didnt even have the non removable tag on the inside so you couldn't tell what was the front or back. Why did i buy 7 pairs without googling them and seeing everyine else's troubles? Silly me. I also put a post on their fb page and it isnt viewable so they must not allow truthful or negative reviews to appear. Unethical company
***Updated comments following Lotus Leggings reply***. So Lotus Leggings replied... however didnt address the fact that they necmver respinded to my email... so no... they dont reply asap or quickly... and im pretty sure their returns policy doesnt discuss errors on their part where they send you the wrong item... sooooooo my suggestion is you dont bother buying from this company because even when they do screw up, yiu have to pay for it and they dont reply to your emails asking questions about this... so Lotus Leggings... i still stick with... really crappy service.
Dear Sally,
First of all we’d like to thank you for your feedback and we apologize for the inconvenience. It looks like there may have been some technical issues with our Supplier that resulted in the issue you described. We are constantly in contact with them about the sizing and quality changes to make sure issues like this will not happen again. Rest assured that we are doing our best to make it right.
Also our refund policy page (https://lotusleggings.com/pages/refund-policy) outlines the terms for all returns, exchanges, and refunds, including our return shipping and restocking fees. When purchasing with us, it is implied that you accept our terms, as stated on our website. And lastly we often delete the negative comments from Facebook to allow our customer service team to find unresolved issues more easily. Comments or reviews that are considered spam (e.g. Multiple duplicated posts, swearing, etc.) are automatically deleted by Facebook, and we have no control over that. We do our best to address every customer issue in the best way possible. Thank you for your valuable feedback! We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
1. First I ordered Mermaid leggings in probably September and there were no problems. They didn't take too long to ship and they fit me as I am a size large. That purchase gave me no problems.
2. Next month I decide to buy two more for the 2/$30 deal and I received the wrong one! I ordered the sun and moon pair, which was alright, but the other pair called "enchanted forest" came in pink and blue when I wanted pink and YELLOW. Yes, I triple checked my cart and it said pink to yellow. The size on the enchanted forest ones also RUNS SMALL. I am a large size and even they were very tight, especially around the ankles. I didn't notice until I already threw away the package they came in that they were wrong. DO NOT WASTE YOUR MONEY AND I WOULDN'T TAKE A CHANCE IN GETTING THE WRONG PAIR!
I didn't attempt to exchange them because I've seen bad reviews people about trying to return things, and if they can get it wrong the first time, they can get it wrong again. At least notify me that they ran out of that color if that was the case!
They lost my business and I am very pissed about getting the wrong pair.
Dear Rachel,
First and for all thank you for your review and we apologize for the inconvenience. It looks like there may have been some technical issues with our supplier that resulted in the issue you described. We are constantly in contact with the supplier about the quality and sizing changes to make sure this will not happen again. Here at lotus leggings customers satisfaction is on top of our priority list. Your feedback will surely be taken into consideration. Please reach out to our support team at support@lotusleggings.com with all supporting documents and we’ll work with you to resolve the issue ASAP.
Sincerely,
The Lotus Team
Absolutely terrible service and still no leggings since the 4th of September, its now the 28th of October and im hearing nothing but excuses after excuses and apparently it's my fault that they got my address wrong after i confirmed it twice... really save your money, dont go there!
Dear Donna,
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number and the email address used when placing the order, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly. Please reach out to our support team at support@lotusleggings.com if you have any questions.
Sincerely,
The Lotus Team
I ordered an xl which normally is plenty big for me. I am about a size14, give or take, but no joke, these are about a size 4. The quality is crap too. Dont waste your money, I have gotten better quality leggings from wal mart for much less money
"Dear Jill,
First and foremost, thank you for your comments. It looks like there may have been some technical issues with our supplier that resulted in the issue you described.We apologize for any inconvenience you have experienced with us. We are constantly in contact with the supplier about the sizing issues to make sure this will not happen again. Please reach out to our support team at support@lotusleggings.com with all supporting documents and we’ll work with you to resolve the issue ASAP.
Sincerely,
The Team at Lotus Leggings
The leggings I received were a size XL but not much bigger than a pair of my daughter's 5T leggings. Horrible customer service, all negative posts are deleted from their site. Please contact the Better Business Bureau without hesitation to report this scam of a company.
"Dear Kelly,
Thank you for your feedback and we apologize for the inconvenience. It looks like there may have been some technical issues with our supplier that resulted in the issue you described. We are in no way scamming people. We are constantly in contact with the supplier about the sizing issues to make sure this will not happen again. Please reach out to our support team at support@lotusleggings.com with all supporting documents and we’ll work with you to resolve the issue ASAP.
Sincerely,
The Lotus Team
I ordered a pair of leggings which never arrived. Upon contacting the company they sent a reply advising they had been delivered which clearly they haven't otherwise I wouldn't be emailing them!
I have emailed them countless times and they continue to ignore my emails. Never have I experienced such awful customer service!
Hi Helen,
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number and the email address used when placing the order, as we need it to move forward with you. Also our customer service team works hard to answer all customer inquiries in a timely manner, but unfortunately messages can get lost in our system on rare occasions. Please reach out to our support team at support@lotusleggings.com if you have any questions.
Sincerely,
The Lotus Team
I had bought 2 pairs for my sisters birthday. I ordered them in advanced because I knew shipping could take a while. I ordered them according to their posted size chart. When they didn't fit, I was told I couldn't return them because they were past 7 days of the post marked delivery date and going from a regular size to a plus size isn't allowed because if the price difference. I was more than willing to pay the price difference. Because they run so small, she would have to go up 2 sizes. Horrible company. Never offered any solution.
"Dear Tiffany,
First of all we’d like to thank you for your feedback. One of our goals as a company is to provide some of the best customer service out there, and we want to know when it’s anything less than a great experience so we can work to make things better. Also with the sizing we are constantly in contact with the supplier about the sizing issues to make sure this will not happen again. Please reach out to our support team at support@lotusleggings.com with all supporting documents and we’ll work with you to resolve the issue ASAP.
Sincerely,
The Lotus Team
I know everything probably came from China, so I knew the shipping time was going to be long. There was no negative reviews, so I bought a few things. The material isn't always consistent. Also, the waist line isn't consistent. Most of them are high-waisted, a couple of them are not. Depending on the color you get, some of them can be see through. The black legging with guns(I'm sure you all have seen) is a very think cotton-y material, super see though. Anyway, I tried to submit a review on the product. Once you submit it, it says something about pending admin review. Ah ha! That's why they don't have any negative reviews. They never get published! Overall, I think most of them are okay.
Dear Nikki
First and for all thank you for your review, it means a lot to our company to try our best to make everyone happy. Regarding the issue that you describe, we appreciate that you point it out. Feedback like yours helps us improve our products and services. We are constantly in contact with the supplier about the quality and sizing issues to make sure this will not happen again. Here at lotus leggings customers satisfaction is on top of our priority list. Your feedback will surely be taken into consideration. Please reach out to our support team at support@lotusleggings.com with all supporting documents and we’ll work with you to resolve the issue ASAP.
Sincerely,
The Lotus Team
I ordered two pairs of leggings from here. I knew it would take a while from reviews but when they finally did get here, I saw that both leggings were wayyyyyyy to small. One pair barely fit and the other could barely go past my ankles (yes, ANKLES). Also the material smelled DISGUSTING, it made me want to vomit. So I emailed their customer service because the website's return policy was very unclear and their very slow response didn't even make sense. I went to facebook and they messaged me asking what was wrong. By the time I even got an address from them for where to send the clothes back (2 weeks after my first message and 6 messages later), the policy time was up. Worse company ever, a bunch of scammers looking for money and outsourcing to Asia.
Dear Sarah,
First of all we’d like to thank you for your feedback and we apologize for the inconvenience. We are in no way scamming people. One of our goals as a company is to provide some of the best customer service out there, and we want to know when it’s anything less than a great experience so we can work to make things better.
With the sizing problem there may have been some technical issues with the supplier that resulted to this. We are constantly in contact with the supplier about the sizing and quality changes to make sure issues like this will not happen again. Rest assured that we are doing our best to make it right. Also Our refund policy page (https://lotusleggings.com/pages/refund-policy) outlines the terms for all returns, exchanges, and refunds, including our return shipping and restocking fees. When purchasing with us, it is implied that you accept our terms, as stated on our website. Please reach out to our support team at support@lotusleggings.com if you have any questions.
Sincerely,
The Lotus Team
I was skeptical that this was another Facebook scam but took the chance on them. The shipping was longer than the 5-25 days quoted. I emailed customer service at 30 days and got an automated response saying they would reply in about 48 hours. I never heard from them. I was asking for a tracking number to see when my order would be in. 2 months passed and I figured I had been duped. Then low and behold the next day my leggings were in my mailbox.
So it took twice as long as anticipated to arrive, and they have 0 customer service... but at least they do fulfill orders rather than just taking your money.
However, the material they are made from the leggings are a bit see through. I was under the impression they wouldn't be. So that's too bad. But the designs and prints are great.
Basically, seems to be hit and miss about what and when you will receive but at least a legit company in the sense that you will receive something.
Dear Kat,
Thank you for your feedback and we apologize for the inconvenience. One of our goals as a company is to provide some of the best customer service out there, and we want to know when it’s anything less than a great experience so we can work to make things better.
It looks like there may have been some technical issues with our shipment team that resulted the delay. Also we are constantly in contact with the supplier about the quality to make sure this will not happen again. Your feedback will surely be taken into consideration. But we are happy that you like our unique designs. Please reach out to our support team at support@lotusleggings.com with all supporting documents and we’ll work with you to resolve the issue ASAP.
Sincerely,
The Lotus Team
I expected poor material for $10 leggings, but man, these are pretty bad. Some are see-through and all prints I got look very hazy. On the website, they are very crisp, but these look like someone took a 100px by 100px jpg and just printed that onto a pair of leggings.
"
Dear Rose
First and for all thank you for your review, it means a lot to our company to try our best to make everyone happy. Regarding the issue that you describe, we appreciate that you point it out. Feedback like yours helps us improve our products and services.
We are constantly in contact with the supplier about the quality changes to make sure this will not happen again. Here at lotus leggings customers satisfaction is on top of our priority list. Your feedback will surely be taken into consideration. Please reach out to our support team at support@lotusleggings.com with all supporting documents and we’ll work with you to resolve the issue ASAP.
Sincerely,
The Lotus Team"
After so many sites offering deals too good to be true (romwe, sheIn, etc) I was really nervous to order from lotus leggings. Not a single bad review which is a huge red flag. My three pairs of leggings took longer than the 5-25 days they promise, but customer service was great about providing a real tracking number within four hours of my email. The material is not moisture wicking, but it's also not sheer, which is important. Haven't washed them yet, but for the cost, I'll be happy if they last a year. Very cute designs and patterns to choose from, comfortable feel, the sizes are accurate, and they'll post your pics on instagram and facebook.
"Dear Komal,
Thank you for your feedback and we apologize for the inconvenience. We are glad that you like our leggings and we are happy to have you in the Lotus Family. It looks like there may have been some technical issues with our shipping team that resulted in the issue you described. Rest assured that we are doing our best to make it right.We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you for being part of the Lotus Family.
Sincerely,
The Team at Lotus Leggings
From the business
Leggings are part of daily life for men and women. Unlimited styles of leggings are now available on sale. Where can I buy leggings to get the exceptional looks. The best place to buy leggings online is Lotus Leggings, offers high quality leggings at a...
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Dear Karen,
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number and the email address used when placing the order, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly. Please reach out to our support team at support@lotusleggings.com if you have any questions.
Sincerely,
The Lotus Team