business logo of Lowe's

Lowe'sReviews 1,384

1.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lowe's?
grey star
grey star
grey star
grey star
grey star

Lowe's Reviews Summary

Lowe's has a rating of 1.8 stars from 1,384 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lowe's most frequently mention customer service, home depot and next day. Lowe's ranks 3198th among Home Improvement sites.

service
122
value
103
shipping
76
returns
78
quality
91

We monitor reviews for authenticity

Washington
18 reviews
5 helpful votes
Follow Ann B.
Unfollow Ann B.
Share Review
Report Review

Selection!
May 13, 2015

Lowe's has a wonderful selection and particularly nice employees who go out of their way to help.

Date of experience: May 13, 2015
Indiana
3 reviews
1 helpful vote
Follow Paula G.
Unfollow Paula G.
Share Review
Report Review

I always buy my lumber from Lowe's. They often have sales and it's easy to access through the garden section.

Date of experience: May 7, 2015
Tennessee
36 reviews
46 helpful votes
Follow sherry l.
Unfollow sherry l.
Share Review
Report Review

We bought a home and have had many projects, one of which is replacing doors. I called them after my bad experience with Home Depot and because of what we had gone through, they did the estimate at no charge. Our installer was Steve, who is one of the nicest, laid back guys I've ever met. He and his assistant did a wonderful job on all doors, and Lowe's calls back to make sure everything went okay. If we buy more lumber than we need (or anything) they gladly take back the leftover. They also give a military discount, which adds up.

Date of experience: May 4, 2015
Florida
3 reviews
6 helpful votes
Follow Denise C.
Unfollow Denise C.
Share Review
Report Review

I have had to go to the Lowe's store in Alachua, FL a zillion times for different needs as we build a house. The appliance dept. and Son, one of the employees has gone above and beyond helping us. Even the delivery people for the appliances were great - as our original w/d combo. Wouldn't fit, so we had to return. We have gotten so many items from them and their return policy is great; they have a special way of tracking all your receipts if you sign up for a special card---great idea.

Date of experience: May 3, 2015
New York
12 reviews
12 helpful votes
Follow AngryMoFo R.
Unfollow AngryMoFo R.
Share Review
Report Review

Junk!
April 26, 2015

They and home despot go to manufacturers and have items made cheaply just for them, do NOT ever buy ANY faucets from them, especially NOT Moen! The warranties are USELESS as Moens made for bLowes and Home Despot are cheap knock offs made by a 3rd party in indonesia for bLowes! $300 faucet lasted 4 months, lowes gave us the run around, Moen would NOT repair or replace it, we were out $400! Same goes with ceiling fans, they only sell items from certain manufacturers and not all home improvement product manufacturers, only the ones who WILL make knock off cheaper just for them is what they sell! Do yourself a favor, only buy from a REAL lumber yard/hardware store/plumbing supply house!

Date of experience: April 26, 2015
Idaho
19 reviews
25 helpful votes
Follow Jerry S.
Unfollow Jerry S.
Share Review
Report Review

They usually have the better prices and the most trustworthy staff.

Date of experience: April 21, 2015
Ohio
8 reviews
0 helpful votes
Follow Mary D.
Unfollow Mary D.
Share Review
Report Review

The best!
April 17, 2015

This is my favorite store of all! I have never shopped on line with them, however have spent many hours in store. Could spend days! They have the coolest stuff! A little pricie on some things, but so much ''stuff'.

Date of experience: April 17, 2015
Tennessee
9 reviews
4 helpful votes
Follow Lexie W.
Unfollow Lexie W.
Share Review
Report Review

$$$$
April 11, 2015

Everything always costs so much. You have enough customers that you don't have to have such high prices; however, the quality is fantastic.

Date of experience: April 11, 2015
Tennessee
3 reviews
0 helpful votes
Follow jonell s.
Unfollow jonell s.
Share Review
Report Review

I recently purchased a bathroom vanity including the granite top for less that $300 and it is beautiful and high quality for a low price, when you go to the gardening sections it is always WONDERFUL! The plants are the best!

The employees are helpful and friendly, you can always find somebody. Unlike other places:)

Thanks Lowes!

Date of experience: April 9, 2015
Oregon
15 reviews
51 helpful votes
Follow Walter J.
Unfollow Walter J.
Share Review
Report Review

I usually shop for the kind of items Lowes's sells at Home Depot to get a better price but I have and do occasionally shop at Lowes just to get something different or in a category where Lowes has a better or more stylish selection. For example we bought some molded ponds there and an electronic door lock, but I never even look in its lumber section. Eagle Hardware though was even better until it went out of business. The same rule that applies to Home Depot applies here though. If you want to buy just a few screws, nuts or bolts and might even need help finding which one matches what you bring you are much better off going to typical hardware store, even Ace Hardware and we like also a store that specialized in nuts and bolts of all kinds. I use Amazon.com to buy odd sizes of duct such as 5 inch ductwork to replace what was on a an old installation. Lowes does a better job of presentation of products than many of its competitors in terms of display.

Date of experience: April 5, 2015
New Jersey
33 reviews
69 helpful votes
Follow Walter P.
Unfollow Walter P.
Share Review
Report Review

For a while, they were giving Home Depot a good run for their money, but somewhere along the line, they seem to have given up. Their prices, products, services, etc just are not living up to the standards they originally seemed to have set for themselves. Maybe they'll come back but Home Depot is still king.

Date of experience: April 1, 2015
Illinois
3 reviews
4 helpful votes
Follow Philip B.
Unfollow Philip B.
Share Review
Report Review

Many great plans
March 30, 2015

Looking at house plans are one of my wife's hobbies. She really liked this book. There are big houses and small ones.

Date of experience: March 30, 2015
Idaho
24 reviews
161 helpful votes
Follow Niel B.
Unfollow Niel B.
Share Review
Report Review

Their employee decided to insult and ridicule me when I asked about a Veteran's discount. I have not set foot inside a Lowes since that day, and I never will.

Date of experience: March 27, 2015
New York
20 reviews
19 helpful votes
Follow Your D.
Unfollow Your D.
Share Review
Report Review

AMAZING
March 24, 2015

Pickup Orders are super easy with no hassle & fast shipping.

Date of experience: March 24, 2015
Florida
1 review
3 helpful votes
Follow Lamar C.
Unfollow Lamar C.
Share Review
Report Review

DreamerDreamer
March 24, 2015

I enjoy looking a home plans and dreaming of when I will be building my next dream home. There were a lot of plans/ideas contained in this bound book. They were easy to look at and the book stores nicely on a bookshelf. Book was well packaged and arrived fast.

Date of experience: March 24, 2015
GB
9 reviews
2 helpful votes
Follow Frankie B.
Unfollow Frankie B.
Share Review
Report Review

Lowes Is The Place
March 16, 2015

We do a lot of rental work and this is the place that has all we need in supplies. Come spring I go nuts buying my flowers, ferns are beautiful each year. Great place to shop. What is so nice is they honor the veterans card and we save a lot of money using that. A lot of people don! T know that if you have a VA. Card you save 10% on every purchase.

Date of experience: March 16, 2015
Nevada
22 reviews
4 helpful votes
Follow Maria A.
Unfollow Maria A.
Share Review
Report Review

I love Lowe's
March 11, 2015

So amazing all the stuff they have in there and the people working there So helpful

Date of experience: March 11, 2015
Florida
2 reviews
1 helpful vote
Follow Amy T.
Unfollow Amy T.
Share Review
Report Review

Rarely a problem. Always has what i want. Go to the garden dept almost weekly to get plants and flowers.

Date of experience: March 9, 2015
New Mexico
5 reviews
25 helpful votes
Follow Ervin S.
Unfollow Ervin S.
Share Review
Report Review

Good place
March 7, 2015

They give a 10% discount to veterans. Good servive and good prices. I recommend this business to all especially to veterans.

Date of experience: March 7, 2015
Tennessee
4 reviews
6 helpful votes
Follow Bill B.
Unfollow Bill B.
Share Review
Report Review

I use their website to put my order together then I can just go to customer service and all my items are pulled and waiting for me. Saves me a ton of time... and as they say time is money.

Date of experience: March 5, 2015