I received my order but the color wasn't quite what it looked like in the picture. They had someone in the warehouse search the products in stock and found the color that I wanted. That and shipping occurred in 24 hours. Free returns, inexpensive products and really great service. Will definitely buy from them again.

I am extremely frustrated and upset with my first (and most likely only) experience with Lulus. I placed an order last Wednesday evening and selected overnight shipping. My order was said to be delivered by last Friday, 9/17. I received a tracking number, however, no tracking information was ever available. I gave the benefit of the doubt since we are still in a pandemic and maybe UPS is understaffed. When I called Lulus on Saturday they began an investigation/claim with UPS and sent me out a replacement said to be delivered by this past Monday, 9/20. Once I received this tracking number the same issue occurred where I was unable to see any tracking information. The order was never delivered. I called AGAIN last evening and was informed a THIRD replacement would be shipped and delivered by tomorrow. I have not received an email with any tracking information and am not hopeful that I will have the order. I am extremely frustrated because I had hoped to have the order for an event last weekend and for this upcoming weekend. I have had friends who have used Lulus and never encountered an issue and I am really upset that my first experience has been so awful.

Great quality plus they ship really fast. But if you buy clothes and you're from Canada, the prices are in US money and you're gonna pay shipping and really high customs fees. I bought 3 shirts it cost me 35$ plus 15$ for the shipping.

The first time I bought two shirts and it cost me 25$ of customs fees.

I ordered express shipping for my wedding shower and the box never showed up. I was devastated, so I contacted them for a refund. They basically said I have to start an investigation with UPS which could take 8 days then they would consider a refund. What I ordered was not super cheap so it was really challenging to figure out a back up plan. I ended up having to where the same dress I wore to my engagement party. Here I am 15 days later with no refund. I do NOT recommend, I will not shop here ever again.

I ordered a dress for an event and was sent not only the wrong dress but the wrong size. I've been ordering from Lulu's for years and unfortunately this isn't the first time this has happened. I was happy enough with the look of the replacement dress, but it's two sizes too big and will need to be taken in. There is no time for a return because I fly out Wednesday and the correct dress (if they even send the correct dress, I really don't trust their warehouse at all at this point) isn't due to arrive until Tuesday. I can't wait until Tuesday to find out if the dress arrives or not as I need to make alterations to the dress I have. I was happy with the customer service in that she did try to work with me and give me options, but I feel like in a case like this where I'm going to have to go spend more money because of the company's mistake they could at least offer some store credit or something as an apology.

Lulu and other online sites are selling/shipping clothes/shoes that are clearly TOO SMALL,
I ordered a size 11 shoe it does NOT have the shoe size on the bottom or inside this shoe it is a FINAL SALE and is clearly a size 7 or 8 visibly out the box
The other online plus store Asoph is dealing/shipping clothes that are NOT a 3X
DO NOT purchase from these stores stick to Cato or Ashley Stewart if you are plus size

I just received my dress today and I am so pleased.
The packaging was beautifully done. The two piece dress was wrapped very nice and they also supplied complementary dress bag! The martial of the dress is very good Quality. I ordered a large the skirt fits perfect on my waist. I'm short so I do have to get it tailored. The top is tight but I also have very big breast. I do wish I could have order a different size for my top and bottom. I might have to buy a size up just for the top. But I will definitely recommend this company!

I loved this dress when I seen it and was skeptical with ordering online but after looking at the reviews I had to give it a try. I am in love with the quality and shipping time. I went to David's Bridal to compare and still chose my Lulu's dressbover them all.

I had an excellent experience with Lulus; they put me at ease by connecting me to a stylist. Once I spoke to the stylist, which was the same day I requested one, she went over a few dresses with me. I ordered 2, one for the ceremony, the other for reception, & I was SO satisfied with both. I'm so happy with Lulus, their prices, & material, & customer service!

The lady was rude and the inventory was limited and of poor quality, I didn't feel she wanted people in the store. I won't go back
D, L.

I ordered 4 dresses from lulus recently, hoping one of them would fit perfect and look amazing for my graduation pictures. All of them fit wierd. I am 5'5, and weigh 150 pounds. I am an average woman size, not a stick. Maybe I should of known better, this was my first time purchasing from them. The dresses looked great on the models, so I figured like most "high quality" clothing stores the dresses would be high quality and fit to my shape good... Nope, these dresses are target level, I could go to target and get dressed with this same quality. I was giving Lulus a chance because I heard so many great things about it from YouTubers who would rave about their clothing. I thought about getting a nice graduation dress from my go to Nordstrom, but I honest to God felt at the time that I would find a cuter dress on Lulu's... The point is their dresses look cute on the models, but it if you aren't built like a 100 pound model then I do not recommend purchasing from this website. Also I received a fraud notice on my credit card account a week later, so that goes to show the website is not very secure. I will never purchase anything from Lulus again, and I will tell everyone their clothing fits cheaply and not worth the price. I ended up finding the perfect graduation dress at the Nordstrom Rack... My recommendation to any woman with a little meat on them is to go to Nordstrom or the Nordstrom Rack, their clothing is high quality and usually fits wonderfully!

I am so happy with the purchase I made. The quality of the product is great. I called and chatted with the customer service and they are responsive and responsible. I cannot add how happy I am with the quality of the product and my experience with customer service.
The only drawback for me was the extra delivery charge to Canada. I was charged an extra 72$ which is 40 percent of the product price. It includes taxes, duty fee, and processing fee, which I believe is an insane amount of money. I chose Lulus because of the affordability and I think I won't purchase anything from Luluis anymore because it's not that affordable after extra charges. If I lived in the US I'd definitely buy my clothing from Lulus but for now, I won't.

I was recommended Lulu's by a bridal shop owner. So happy she introduced me to the company. I am getting remarried in a few weeks and couldn't find a dress appropriate for the occasion. Very small wedding at our house. I love the dress, I am a M/L and I had to get an XL which was fine. Returned the other one and was credited right away. The communication with the company was excellent. I will recommend them from now on and will buy again from them. The dress is beautiful and well made. And the bonus, the dress has pockets and I LOVE pockets LOL Thanks

I don't order online much as I've had things come months late and the fit be so unflattering once received but, if you're debating ordering from this site I'll be the one to tell you DO IT. I can't say enough good things about it. I just got a dress from Lulus that I'll be wearing to my graduation and the quality is just mint. I measured myself extremely carefully thinking that it would fit me either slightly too big or small but the size of the dress is exactly as advertised. It also came unbelievably fast, I've never been this satisfied with an online purchase before. A++

Just be aware, that you need to pay a huge duty/tax. I ordered dresses for $180 CAD and paid an additional $77 CAD in duties. Dresses are made in China and are of medium quality: better than Shein, but worse than H&M or Le Chateau. I will not be ordering again. Customer service was nice, and dresses arrived in 10 days.

I actually received my order in a timely fashion however the size they put in the shipment was NOT the size I ordered. My email receipt and packing slip had the accurate size on them but what I got was not it. Ok, mistake no big deal. However, I have been trying to contact them for 3 days via email, phone calls, and live text on their website with ZERO response or follow up at all. I will be refusing payment and never ordering from them again.

I orders some cute outfit from them last week for around 150 usd and woke up this morning with a 70$ Duty fee to receive my package. THIS IS HORRIBLE. You have no choice but to pay it as you've already paid so much for the package. Duty fees should NEVER be this higher for a 3 dresses. APOLDE.

Not even close to the photos they depict. Horribly cheap and terrible material. Please everyone do NOT WASTE YOUR MONEY. THEY WILL FIGHT TO REFUND U. NOT GOOD CUSTOMER SERVICE.