LXRReviews 103

I purchased the Louis Vuitton Siena PM bag online and delivery to Canada was prompt and efficient. I was very satisfied with the condition of the bag and there was no concern about it being authentic. The problem was that it was not the PM, it turned out to be the much larger MM size. Customer service was quick to address my concerns and the communication was good. They said that there would need to be authorization if I wanted to return the bag. In the end, I decided to keep it, however I asked them for some sort of compensation for the fact that it was not actually the size that I ordered. They said that it was not possible because the item was on sale when I purchased it. I do have a problem with that, in that as a goodwill gesture they should have tried to do something to make their customer happy, hence the 3 star review.

Stephanie in LXRCO customer care is amazing. I purchased a Fendi bag while still away on vacation, and it was so quickly delivered - maybe just a day or two it was delivered after ordering. I didn't expect the quick ship, and our travel home was delayed, so naturally I panicked because the return window is so tight. Stephanie worked with me to accept the bag back AFTER the return period (constant communication with this company pays off), and I just got my refund posted to my bank account. LXRCO is a wonderful company promoting sustainable shopping in the luxury fashion industry, and they work with you on returns! I am shocked by some of the negative reviews - I have extremely high expectations of customer service after working in the industry and I was very impressed by the professionalism Stephanie showed. Thank you thank you! I can't wait to make another purchase when I know I will be home to receive!

Covid has changed the way I look at luxury bags, so I have been looking for a durable crossbody that's stylish but can also hold all my things. Enter this magical prada tessuto! It's actually a men's bag but I don't care. I love it and it holds keys, phone, sanitizer, mask and all the essentials. Shipping was a bit long, but they were very communicative... Off topic but I've been waiting 5 months for new dining chairs so we just need to get used to this "new normal". Anyway would definitely recommend. Glad I found them on Instagram!

Unfortunately, I had a small issue with an item arriving to my home with an extra scratch. At first, I was so disappointed; however, as soon as I contacted customer service, they responded to me within 24 hours with an amazing discount to keep the bag. With the discount I was offered, I was able to have the bag re-finished to brand new condition and still have money left over for my next purchase from them! Would not hesitate to purchase from them again!

The purse shows the zipper tab intact & not damaged, in all advertising pictures & descriptions. The zipper tab came completely torn off & tucked into a pocket. I contacted Zulily who represents LXR Co. As the selling agent within the hour about the damaged purse.
I cannot get clarification of a refund if I send it back. Zulily is the selling agent of the purse on their website. I have had no luck with their customers service representatives. Zulily is allowing theft by deception in their promotion, advertising & selling of the Louis Vuitton purse by LXRand Company on their website. They are selling damage goods as good items.
Do not buy from either company, their customers service will not help. I am contacting the Attorney Generals Consumer Protection Division in my state.
I would suggest others to do the same.

I puchase a 833.00 dollars Handbag in June, returned it the very next day. Its now Juli 15th And i have not recieve my money back yet. I call customer service everyday,, A rep call me back two week ago and say they recieve the product back. At the point he told me I will get my money back in seven days, its been two weeks or longer, I very upset and Im hetting my bank to look into this. Will never order from this company again. Brenda Jones

I purchased my LV from the LXR and Co that had a counter setup inside the Lord and Taylor store in Woodfield Mall Schaumburg Il. I looked closely at the bag several times and did not see anything wrong. Paid a lot of money and not even a month and a half later the strap broke! How do you sell a defective bag INSIDE A LORD AND TAYLOR store? Shame on Lord and Taylor for taking on such a sham of a company to take advantage of your shoppers! I will be complaining to Lord and Taylor so that they know what kind of scam artists they are allowing in their stores! You will never see you money back from LXR and Co. Do not buy from them!

@louisvuitton #louisvuitton CHECK your purchase items Again and again And every day after leaving there store! I purchase an unknown (defective)bag! 4th uses and 30 days later my strap pop off completely while out at a doctors appointment with my dad!, the second one can also after diligently looking at the other side. I Took it back I was told they couldn't do anything, I was so disappointed I left the bag there! I got a call from the manager informing me there was nothing the company can do. I got an apology and was advised to take it to the Louis Vuitton store. Go to the Louis Vuitton store to purchase your Louis Vuitton items

Buying my first Louis with David was such a fun experience. I originally set out to buy a Burberry that I had had my eye on, but then he showed me a fabulous Louis that was still within my price range. We reviewed the pros and cons of both. He have no pressure as I tried to make my decision, but when I finally chose the Louis I could tell he knew I made the one! He was equally excited for me as I was. My LV Looping bag is in pristine condition. He told me how to care for it, and as we parted I knew that I would see him again for another!