LXRReviews 103

I recently purchased a LV bag from the store. I advised them in advance that the address was incorrect and tried to provide them with the correct address. I received a response saying that there was nothing they could do and 5 days letter they delivered by bag to a apartment building that I no longer live at but they knew this. They could have prevented this, had they listened to me. I have contacted the BBB regarding this tragedy as far as I am concerned. The bag was a gift for my daughter. I tried reasoning with the company by trying to speak with other leaders, headquarters and or even someone from Corporate to no avail. I asked them to not deliver the package but I was told it already shipped but it had not been delivered until several days later. They could have stopped the delivery. I have purchased items from them before and I have spent lots of money with the company but this was the last straw. I plan to make this problem world known. This should not happen to any other person. I was forced to select a rating and the lowest I could go was 1 star but in reality, this agency gets a big zero. I am trying to submit proof of payment but I have adobe and this thing only accepts png.

I purchased 2 bags from them. The first bag came very quickly and was great. The second order was cancelled due to it having an odor/not up to standards. I tried to purchase another one and that order was cancelled because the website wasn't updated and it was actually sold. This was after a week of ordering I was informed. The third bag I tried to order was delayed by several weeks. There is no working phone number which is brutal but staff did respond to emails fairly quickly. After my experience I would not recommend or order from them again.

I purchased two Chanel bags within months of each other and one of the bags the handle completely came off. I've called several times the customer service and left numerous messages and no one calls me back. In addition, I sent and email and no one replied. Had I known this company was so unprofessional and definitely not a reliable company I would have never purchased the bags. I'm even wondering if the bags are authentic. I do not suggest buying from them.

I bought crossbody bag online and I've tried multiple times to get a hold of customer service with no luck. My phone messages haven't been returned or replied to my email. Have gotten no updates on shipment, very concerning.

All of their items are EXTREMELY overpriced for such tattered used quality. I have friends that work there and they tell me that they just lie to customers about where the bags are coming from (they don't really know themselves) and the employees are allowed to use and bring the inventory home until it sells. Very sketchy company. I've seen how they just shove them in drawers and bang them around then sell them to customers for top dollar. Sad part is you can find most of their items on consignment websites like The RealReal, Poshmark, Farfetch, Rebag & Fashionphile for much less and way better quality and condition. Don't even waste a penny with LXRCO

I received a fake Gucci handbag- once I informed them that it was fake they were very unhelpful but I insisted on returning it. They then charged me a 15% fee because they said it had a scuff that wasn't there before, which was of course not true. Avoid them!

Not impressed with this company at all. After receiving a Gucci tote that did not match the measurements stated in the description I sent an email to customer support. No response and since the bag was bought as a gift with a short time line I felt that... well that was that. Have now heard from customer support and apparently my email went in their spam folder and it was up to me to keep trying to reach them. No onus on their part. But I was wished to have a nice day by Mariama. This was the second purchase by our family and there will be no further purchases from this Company.

I purchased 3 lovely bags from LXRandCO. A Chanel, Celine and a LV. The bags are in good condition but two of the bags: Chanel and Celine have really bad smells; old and musty smells. I am disappointed that the smell is still very strong after a year of purchase.

Purchased an LV pochette, the strap was ripped and the canvas was dirty. It was an ok price otherwise I would have been extremely disappointed. Even after this I would still consider purchasing again, however I was turned off by the follow up I received after I replied to the feedback survey after my purchase. I didn't say 10/10 yes I would recommend this company to someone because, no, there are better options available in terms of item condition, disclosure and price. I mentioned in the details only viewed by the company that the canvas was wiped with a baby wipe and was brown. The lady who replied was pretty condescending as if this was my first handbag purchase and I didn't know how to care for items. Brushed off the reasoning for selling poorly maintained and conditioned prior to sale bags as "we don't want to ruin the authenticity" lol. I sent a friendly reply and was ghosted. So thanks for the unhelpful "let's reach out and see what we can do better" email, it just reinforced my trust in other companies such as Retyche, who consistently provide amazing items and quality customer service. Be wary of this company's quality rating, not accurate. "Very good" means ripped and poor condition.

When LXR first started, they made an effort towards having good customer service; today? It's non-existent.

If you visit the Vancouver store at the Hudson's Bay downtown, don't expect anything; you're better off passing the area and going directly to Holt Renfrew or the Hotel Vancouver and buying direct from LV.

What a pitiful experience. They lost 3 customers today and word-of-mouth remains the best form of a referral or deferral.

I bought 4 Louis Vuitton bags from this company, it is a bad mistake. The shipment is very slow and not all of them are shipped together even though the order was placed at the same time. One of the bag I received still smell of cigarette smoke and I have to spray Febreeze to get rid of the smell. I also bought LV bags from another company in Ontario, their service as well as the bags are in top notch. As mentioned I made a big mistake to buy from LXR and never again

You want to step up in your accessories but don't want to pay full price because of some other priorities or reasons; this is THE place you will want to STOP and SHOP! Awesome personnel with fabulous items to fulfill your desires...

First of all, I am very excited that I came across this site, just by accident, and when I went into the site,
OMG I could not believe the variety of items and bags and accessories at affordable price, and you have the option to pay in full or in payments, I was so happy when I received my bags, it says it's pre-owned, when i looked at them they seemed to be brand new, you cannot get a better deal somewhere else. I am a very happy customer and i recommended my friends, I will purchase in the future. Thanks again

I am beyond delighted with my purchase. It brings me such immense joy and satisfaction. I really appreciate how my pre-loved piece is in pristine condition. And, my decision to buy from LXR was affirmed when I learned the company makes donations each month to different charities.

On April 11,2022 I purchased a Louis Vuitton Postel purse, is too big for me. I have been trying to contact them to return it. I sent several emails & I have called, as of today May 6th., I still have not heard from them, the purse is still in the box and package like I received it. I would like credit because I saw a smaller one that I would like to purchase from them.

All my transactions with them have been impeccable. Associate is very knowledgeable and patient. Items are always wrapped very carefully.

I reluctantly purchased a bag from this site worried about the quality of the item! I was super surprised that the bag was in better condition than I expected! I love my purchase and will definitely buy again!