LyftReviews 909

Lyft likes to steal money from its consumers! I had a ride for this weekend during Christmas and Lyft put an extra hold as an additional charge on my account for those two charges as one! They refunded me partial that amount and charged me again! They have 33 dollars of my money that they stole! Please do not use Lyft they are thieves! I already contacted fraud! I even have proof $#*!ing thieves!

They are never on time and do not give precise timing it's always late and the app is horrible not something I will ever use again better off getting a cab

Creepy driver saying weird things led me to scramble out of the car, accidentally leaving my purse. The driver wouldn't return my purse, and Lyft couldn't be bothered to answer me after my initial inquiries.

I ended up having to rekey my house and my car, replace my driver's license and credit cards, and my prescription medication. One top of this, Lyft sent a notification stating they were going to charge me $20 dollars even though the driver had not returned my property. The charge didn't go through, since I had to cancel my cards due to the situation.

The driver finally mailed my items back after two weeks, but not until all the above had to be done.

Yes, I made a report to the police, but was told they could do nothing.

HORRIBLE COMPANY. Will never use again.

I was overcharged by Lyft today. They had me charged for 117 mi when it was only 58 MI. I have requested a call back and everything to no response. What can I do please help

Last month, I left my phone in the back of a Lyft and noticied my error immediatly, but the driver drove away. My wife called my phone and the driver answered, but hung up and never answered it again. I contacted Lyft support several times over the past month but nothing was done.

My phone is critical to me because I'm a very sick person, I have no reliable way to communicate with my doctors, and I'm I cannot afford a new one. I have the driver's name, car model, and liscence plate number, and I conveyed this to Lyft support, to no avail.

Horrible company doesn't pay anything to the drivers Lyft keep 60-70% of all fares. Customer service needs training. Deactivation rate are very high for no reason. I drove for Lyft a few years too long. It was a disappointment 60%.A very selfish company.

Twice now, when booking a ride the app will go on FOREVER trying to find a driver. This goes on sometimes for several minutes. By the time they find a driver, you should have been to the destination based on the arrival time estimated in the menu before selecting the ride type. On two occasions now while the app was searching for a driver I have cancelled the ride only to find that the Pending charge on my account was processed and charged. And you might as well forget about disputing the charge in their app because it'll be denied every time saying that the ride took place. Bull$#*!! I'm deleting the Lyft app for GOOD!

I've used Lyft three times in the past 24 hours. Part of my medical insurance 'benefits'. Two of the drivers drove SO FAST that they were speeding past the normal speeding morning commute drivers. With one driver, we narrowly escaped an accident -- and it would have been my driver's fault. I AM NOT NEVER USING LYFT AGAIN. NEVER.

I ordered a Lyft at 4:30 pm to get home. It took them 30min to get me a driver that would show up. I had 2 drivers that kept getting further and when I tried to contact them they would drive further. When I tried to contact Lyft support the numbers all hung up on me. It took me 45 min to get home when it was a 15min drive. I also had to get home by 5 which didn't happen. Lyft people are horrible and rude. There is no way to contact Lyft during an emergency and there was no option to request a new driver. To cancel they wanted to charge you. Lyft is horrible and I never recommend taking it.

When Lyft first came to our area, their customer service was good. Now that they been in existence a few years their services STINK. They removed the website so you have to us the app to contact them. Only through email and they take days to respond and us AI to offer solutions. You never actually talk to a person. They are allowing drivers to cancel trips in progress. One of the worst things to do is "Wait on a driver that's not freakin coming." I can see a driver not wanting to go to a area, cancel it right away! And the SURGE charges are bull crap.

I received a 50% email offer off my next Lyft ride taken by 12/17/23 on 12/10/23 and then a "reminder" on 12/13/23 to claim my offer. I pressed "claim offer" button / link on the email. I kept trying to contact help because it wasn't calculating as 50% off when I would get the prices for the ride I wanted to take. I thought maybe after I took the ride the promo would show up. I took the ride this morning, 12/15 for $13.99 and that's the amount that is pending being charged for the ride. I contacted "customer service" and showed the screenshots of the email and after 25 minutes, the rep said I could not get the promo because I have two accounts with the same email. I had to make another account when I was trying to get the promo because I got a new phone # last month and don't have access to my other phone #. What did I do wrong? The promo says it's by invitation and good to the person that got the email and was by invitation. I didn't know I have two accounts because i am the same person with the same email. Who were they sending the offer to if not to me? I took the ride under the email the offer was sent to. The offer says nothing about my phone #. I took the ride by 12/17, and now I can't have the discount? I took the ride with the expectation that I would get the 50% off per the email. I did nothing wrong. Why is their service so bad? The shouldn't send me an email with offers they don't intend to honor. I accepted the written offer and then they don't want to let me have it. How bad of a company do you have to be to know the substance of the offer was correct, I am a loyal rider for maybe 8-10 years preferring Lyft over Uber (not anymore) and then fail to give me the $6.99 or so discount. Bad business. Why are you sending me an offer to use your service and then won't let me have it unknowingly to me because I have two accounts under one email address?

Jacksonville airport. 11 pm call for a car. Hour and a half later app said 3 different times driver was on the way. No drivers showed up. Finally took a cab. Will never use Lyft again

They email you a discount offer then raise the rates on the same journey you have taken multiple times in the past month making it more expensive than normal. Rip off! Gonna start using Uber instead. Don't like to be tricked like that!

Driver came to my job and left me. Drove to my house as if I was in the car, wouldn't answer text messages or calls I couldn't report her because Lyft said that there is no issues with the ride so when she ended the ride I called another Lyft one minute later from my job but I thought she dropped me off I can't Be two places at once so I used the last driver to report her,I WILL NEVER EVER USE LYFT AGAIN

Placed a ride to be picked up at airport the driver had me waiting at FLL terminal 3 4 at lot 10 claiming ride was on way after waiting 15 mins I text driver I'm here he texted back good and never came while sitting there noticed money was taken out $11 for 2.6 Miles confusing when I never got picked up i did however with choice set up for another one for pick up that very nice gentleman arrived quickly and total price charged $49 was correct... Bank statement shows 2 ride shares. How can I be in 2 ride shares at the same time ridiculous first driver Nigel or some weird name some how scammed me out of a $11 ride that never happened lyft makes it very hard to reach them for help or to fix the problem of reimbursement everytime I hit dispute it would say we show nothing wrong with the ride YEA THERE'S SOMETHING WRONG WITH RIDE I WAS CHARGE FOR A 2 MIN RIDE THAT NEVER EXISTED! Your scamming people and or backing your drivers to do so it's not the measly $11 it's the point that your allowing people to be robbed! Tighten up and then fix your problems and complaints

Lyft has taken my money on a rider not showing up for ride and rider would not respond to call. Lyft has no chat support on phone or website app. You cannot ask a direct specific question on the app through their app. Just a list of question they support with their gobots response garbage. Spent 3 hours this morning driving for $38 after transfered my balance and they took $6 as a fee. Also my account has my old DL # from GA, I live in TN and updated my docs. However I cannot log in unless I have my old Ga DL# from 5 years ago. Go figure?

So if you're 2 minutes late coming out they can charge you for it. If they are 2+ minutes late picking you up the price sure does not go down. As you're standing in the cold watching them turn around several times etc.