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MAC CosmeticsReviews 267

3.5

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MAC Cosmetics Reviews Summary

The company enjoys a strong reputation for its high-quality products, particularly its iconic lipsticks and foundations, which many customers praise for their performance and variety. However, significant concerns arise regarding customer service, with frequent complaints about product defects, order fulfillment issues, and inadequate support during returns. Customers express frustration over lengthy wait times for assistance and lack of follow-up on inquiries. While the brand's premium quality is acknowledged, these service-related challenges may deter potential buyers and impact overall customer loyalty. Addressing these operational shortcomings could enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

service
48
value
47
shipping
35
returns
31
quality
45

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Arizona
6 reviews
29 helpful votes
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I am a big fan of MAC
November 25, 2014

I am a big fan of MAC. Especially the eye and lip make up range is the best.

Date of experience: November 25, 2014
India
5 reviews
5 helpful votes
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I am always interested to know about the beauty. I am searching beauty tips and follow that way. Maccosmetics.com is one of the favorite beauty sites. I like their collection of lip glass, lip pencil and lipstick. I used this lip products and also eye shadows. I am very comfortable from Mac cosmetics products.

Date of experience: November 4, 2014
Japan
6 reviews
200 helpful votes
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Love Mac Cosmetics very much, so so so good to use, my skin is not good so seldom use cosmetics, my friend recommend me to use their products, I just fall in love with them
<3, <3

Date of experience: September 30, 2014
California
7 reviews
15 helpful votes
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I really like their makeup. I have been buying from them for years. If you know what you want to buy, it can be very convenient to order online. I love their eyeshadow colors and eyeliner. They have very nice quality makeup that looks great.

Date of experience: March 28, 2013
GB
2 reviews
4 helpful votes
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A while ago I was living in us and maccosmetics is still one of my favorite beauty stores till this moment. I used maccosmetics products and loved a lot. Products are natural and stay for a long time. I'm still following latest products on the website even living outside the us

Date of experience: February 12, 2013
Illinois
45 reviews
109 helpful votes
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I love their makeup and love to browse the site to see what's new. They also offer Free Shipping at times and I love to take advantage of that offer. :) The colors of their makeup on the site are really accurate to what your getting.

Date of experience: August 17, 2012
Texas
26 reviews
115 helpful votes
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I've really enjoy both in store and on-line purchases. In person, I love having my makeup done to enable me to see the outcome of the products being purchased. Their on-line customer service goes above and beyond. I tried forever not to like their products or make a purchase. I have no idea why!

Date of experience: October 7, 2011
Florida
21 reviews
115 helpful votes
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I am surprised this website just has one review so far! Mac is like my go to makeup for foundations, face powders and lip gloss. Oooh I love their makeup brushes, I avoid going to their shop in Macy's because when I do I end up spending over $500 bucks on stuffs just because I think they are cute like the limited edition Hello Kitty mascara they had.

I am not the biggest fan of their eyeshadows, I don't know why but I fell in love with Smashbox eye makeup products so I cheat on Mac with Smashbox and vice versa.

Date of experience: August 26, 2011
California
31 reviews
210 helpful votes
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I really like mac makeup
January 17, 2011

I really like mac makeup. It looks very natural. On their website, you can browse all their latest products. You can also shop by makeup look. It tells you which products to buy, and how to apply them. Under artists in action, it shows you different makeup looks done by their stylists, and you can watch a video on how to do it yourself, or print out the directions. It's a fun website.

Date of experience: January 17, 2011