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Urban DecayReviews 214

3.6

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Urban Decay Reviews Summary

Urban Decay has a rating of 3.6 stars from 214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Urban Decay most frequently mention eye shadow, good quality and long time. Urban Decay ranks 2nd among Cruelty-Free sites.

service
22
value
21
shipping
19
quality
21

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Armenia
8 reviews
2 helpful votes
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Foundation
April 13, 2024

Their foundation has excellent coverage that helps hide skin imperfections without creating a mask effect. It is easy to apply and stays on the skin for a long time, without leaving a feeling of heaviness or stickiness. Plus, Urban Decay offers a wide range of shades, allowing you to find the perfect tone for any skin type. Overall, this is a great foundation that I recommend trying for anyone looking for quality makeup to create the perfect makeup look.

Date of experience: April 11, 2024
Illinois
1 review
0 helpful votes
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Their return policy is pretty much a nightmare. I received my product missing its foundation in the compact case, all because of some manufacturing issue. When I reached out to customer service, their solution was to give me a measly 20% off code for another purchase. It's frustrating when the mistake isn't yours, yet you're the one left hanging without a proper solution.

Date of experience: December 13, 2023
Michigan
2 reviews
0 helpful votes
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I can't believe that nowadays there is such a cosmetic brand that hides the little word in their policy that all sales are final, instead of marking the final sale on the webpage. No price match or no return allowed, and customer representatives are holding different words. Bunch of liars. I will never ever shop with them again.

Date of experience: November 20, 2023
Bangladesh
1 review
0 helpful votes
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June 6, 2023

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Date of experience: June 6, 2023
India
4 reviews
2 helpful votes
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Review
May 21, 2023

As a passionate lover of beauty and cosmetics, I'm always excited to try out new products and brands. I had the opportunity to try some products from the brand "Urban Decay" and I wanted to share my impressions with you all. Urban decay is a high-end cosmetic company known for its high-quality products and cutting-edge formulations. They have a wide range of offerings, from skincare to makeup, and everything in between. The products that I tried were from their line of eyeshadows and eyeliners. The eyeshadows were beautiful, with intense colors and great pigmentation. They applied smoothly and evenly, and they didn't crease or fade throughout the day. The eyeliners were also smooth and easy to apply. They stayed in place all day and looked great. Overall, I was impressed with the quality of the makeup and would recommend it to anyone looking for a high-end option.

Date of experience: May 20, 2023
New York
4 reviews
9 helpful votes
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I have always struggled with sensitivity to chemicals in makeup, and it often results in swollen and watery eyes. However, since discovering Urban Decay, my makeup game has changed completely! I am absolutely in love with their products! Not only do they not irritate my eyes, but they also provide a smooth application and long-lasting wear. Knowing that their products are cruelty-free and made with plant-based ingredients is a huge plus for me. The packaging is also fantastic, as it allows me to conveniently carry it with me without any worries of it breaking or getting lost in my makeup bag. Urban Decay has truly become my go-to brand for makeup, and I highly recommend it to anyone with sensitive eyes like mine.

Date of experience: May 16, 2023
New York
1 review
1 helpful vote
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Worst return policy
April 25, 2023

Worst company return policy. My product was delivered without the foundation inside the compact case. Manufacturer issue. Customer service only offered a 20% off code to purchase another one.

Date of experience: April 25, 2023
Jordan
1 review
0 helpful votes
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Ojlanmamo
February 13, 2023

انا احب سوي اجع السله في اي مجل تحتجو اتا اجهز
في اي مجل تحجوفي اي مجل بنو اي تعليم في اي مجل انا مستعد

Date of experience: February 11, 2023
Washington
1 review
2 helpful votes
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Beached Bronzer
February 6, 2023

I purchased this bronzer multiple times and it CRACKS every time when it has barely been used. I called Urban Decay and they said they will give me a $20 credit to use online. Not helpful as this is the only product of theirs that I use. And i have 2 unopened bronzers that I am now stuck with. Don't recommend their bronzer at all :(

Date of experience: February 6, 2023
California
2 reviews
2 helpful votes
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First of all, if you ever buy anything during a sale season or promotion–IT IS NOT RETURNABLE. However, they don't put that anywhere on your order or cart that it is effectively final sale, even though they brag about their "Love-it-or-leave-it-guarantee." It's a sham. I felt tricked into buying things I would NOT have bought if I had known it was final sale. I felt swindled and felt like they did not care. Sucker!

I've gotten spoiled by Sephora and Ulta. So I will never be shopping at Urbandecay.com ever again.

Also, their customer service reps are awful. "Elena" kept telling me it was my fault, that I was giving her the wrong order number, when she kept repeating the wrong numbers back to me...Just a terrible experience. You think they would put more effort into being more customer service oriented, but NOPE.

Date of experience: December 19, 2022
Alabama
2 reviews
0 helpful votes
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Nope
December 1, 2022

While I was shopping the UD site with stuff in my cart, the Cyber Monday sale ended and everything went up. I was a loyal UD fan before that happened. Never using them again.

Date of experience: December 1, 2022
District of Columbia
6 reviews
6 helpful votes
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Great quality
November 23, 2022

I got a free example of Urban Decay Bad habit Lip Bond Solid Red fluid lipstick From Influenster and Metropolitan Rot in return for my genuine survey. I totally love the way it feels and how the variety looks on me. It dries quick and doesn't smear. In any event, when I was in the shower it didn't smear I actually looked breathtaking

Date of experience: November 23, 2022
Utah
3 reviews
0 helpful votes
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If you don't know what to get to your GF or wife, go to this place. The staff will always suggest the top-hit latest products, and your beloved one will definitely appreciate this gift! Turns out girls are really excited to get something from here.

Date of experience: September 29, 2022
California
5 reviews
2 helpful votes
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I received a free sample of Urban Decay Vice Lip Bond Unbreakable Red liquid lipstick From Influenster and Urban Decay in exchange for my honest review. I absolutely love how it feels and how the color looks on me. It dries fast and doesn't smudge. Even when I was in the shower it didn't smudge and I still looked fabulous.

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Date of experience: July 18, 2022
Virginia
4 reviews
0 helpful votes
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Gran tienda. Gran selección de productos, precio razonable, personal bien informado. Me sorprendió gratamente el periodo de garantía. Ahora compraré aquí más a menudo.

Date of experience: July 4, 2022
South Africa
4 reviews
1 helpful vote
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Ich habe schon mehrmals bei dieser Seite bestellt und sie haben mich nie enttäuscht, die Lieferung war immer pünktlich und der Kundenservice gut.

Date of experience: June 21, 2022
France
4 reviews
0 helpful votes
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Empfehlen
June 9, 2022

Das Geschäft hat ein riesiges Sortiment, man kann zu einem guten Preis und mit guter Qualität einkaufen. Mir gefällt auch die Website, es ist sehr bequem, hier einzukaufen.

Date of experience: June 9, 2022
GB
1 review
2 helpful votes
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Very Helpful Staff
April 19, 2022

Whilst in selfridge's (which can I mention was poor service) I went to urban decay with a selfridge's voucher and when I had chosen my makeup I went to pay, the gift card was blocked! I waited 1 hour and 30mins and the staff name was Amrita and she was the most helpful lady in there. I will purchase at urban decay store in Birmingham again but as for selfridge's, I will not be shopping there again!

Date of experience: April 19, 2022
New York
1 review
1 helpful vote
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I love their sale items and they have the great line of waterproof eyeliner and cosmetics you have the great quality products they make. I'm a urban decay member.

Date of experience: April 1, 2022
NL
4 reviews
1 helpful vote
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No allergies for me
March 21, 2022

Simply one of my favorite brands for my make-up line. I don't get allergies with it which means they use subtle ingredients. Recommend!

Date of experience: March 21, 2022