MadisonseatingReviews 412

I ordered a desk that was being sold on the Madison Seating website for $343. I had found the same desk on another website for about $15 cheaper but preferred the more professional looking Madison Seating website and went with them instead since they claimed they price match. My order was placed on a Friday but by Tuesday I had an email stating that they were not able to get the item and had canceled the sale. I checked the website Thursday just to see if it was still listed and found the same desk selling for $389... So they cancelled my order and raised the price. Great customer service!

http://www.madisonseating.com/desks-classic-table-desk-with-keyboard-drawer-and-power-outlet-by-coaster.html"

This furniture website is TOTAL SCAM! NEVER EVER BUY ANYTHING FROM THEM! Not professional, treating their customers like... i even don't have words to describe it. I'll tell you why. The 90% of my shopping that is online shopping. And bying in madisonseating.com that was the WORST EXPERIENCE in my entire life! I ordered a leather sofa from Madisonseating about two weeks ago they told me that i will get my order in 10 bussines days. Yesterday i called to confirm my delivery and to verify that the items I wanted were in stock. Because i'm not living at this house it's my summer house and I need to go there to meet delivery guy. Lady that answer the phone was completely RUDE. I was told that my order was NOT IN STOCK. THEY CANCEL MY DELIVERY AND NEVER LET ME KNOW ABOUT THIS! They never called me to let me know... If i wouldn't check my email i never found out about cancelation! So i losing more than two week's time, which was very critical to me. Because i was buying this sofa for my kids that they would have place to sleep while we are in our summer house. They ruined my plans for this summer. Such a web site doesn't have right to sell online at all.

I ordered a table and chairs from Madison Seating. Since I live in Canada, the shipping wasn't free, but was supposed to be $150. The chairs were backordered 2 months (which they had no intention of telling me until i phoned wondering why the chairs didn't arrive with the table.) I changed the chairs on the order, but instead of changing the order, they created me a new order and charged me an additional $75 shipping.
Customer service reps were rude, and could care less that their automated system was charging people additional charges without warning. Additionally, tracking numbers were never sent, as promised, once the items were shipped.
All in all, dishonest company that seeks refuge behind their phones knowing that they don't have to put faces to the names they deal with. Stay away.

What a saga it was just to deliver a simple desk. The freight delivery company they used here in southern California was horrible. They never called to schedule delivery, just decided to head out and attempt to show up but then called me after they got lost where I had to spend a half hour giving them turn-by-turn directions.

After all that they didn't even deliver the desk, because I wasn't home since they didn't bother to schedule delivery ahead of time. I specifically instructed them to drop it off at the leasing office of my apartment so they wouldn't have to come out again. I come home to find no package at the office then tell me they would need to charge me $100 to attempt delivery again because I couldn't take their initial surprise delivery.

After a week of going back and forth with the delivery company and finally with Madison, they took care of not charging me $100 for another delivery attempt, which is the only reason I gave them 2 stars. So I finally take delivery of my desk... except only one of the boxes contains parts of my desk in it. I opened the other box and it was the legs to a completely different item (coffee table?).

So here we go back to another round of dealing with customer service and the delivery company to return the random coffee table I got and get the legs to the desk I ordered. I still haven't gotten my whole desk yet, and while in the end I think they'll get everything to me, just... never again. Get a new delivery company, the one they use in the L. A. area at least has been a total pain.

I furnished my entire first floor with their merchandise! A Dining room table and chairs, and china cabinet, a sofa for my living room, a 3-piece coffee table set, and a kitchen table w/ 4 chairs for my kitchenette. So easy and simple. I couldnt buy anywhere else because madison seating is the lowest price on the web! I placed my orders over the phone, one simple transaction, and furnished my entire first floor of my new home. Products arrived in great condition and super fast! Also the customer service people are so sweet and helpful! Highly reccomend!

I ordered 2 Herman Miller Aeron chairs from them, and initally thought they were great... that is until one of them had an issue only 4 months later. I wrote them and they told me I had to ship it back for warranty repairs and would have to pay for shipping. I figured I would just have a local Herman Miller place do the repairs since it was under warranty. Not to mention why would I pay for shipping back and forth?
When I called the authorized Herman Miller dealer they asked me to give them the Serial number off the chair and they could do the work. I searched for the serial number and never found it. It was taken off by madisonseating. They admit to it and said it was because they were a reseller. Doesn't make sense to me that they would take off the serial number, since this is the only way you can get warranty repairs through Herman Miller. Makes me wonder if these are not stolen goods?
Don't buy from them unless you are OK with having your chair shipped back and forth for any repairs for the next 12 years of their so called warranty

So I ordered a Lider Chair from Madison Seating about three weeks ago. It came extremely quickly, within 5 business days. I didn't realize I was supposed to check the item before Fedex left, so I accepted the shipment. To my suprise, I opened the box and part of the chair was damaged. I'm assuming the damage was from the mis-care of the Fedex driver, since the packaging seemed very adequate.

However, I can't believe how nice Madison Seating has been with me. Even though I did not check the chair before I accepted the order, they permitted me to return the chair and get a new one.

I called in and explained to them what had happened, they asekd me to send in pictures to confirm that the chair ws actually damaged. After I did that and sent the e-mail in, I got a response within 24 hours. After that I was instructed to box the chair up again and that Fedex would come pick it up.

Fedex came to pick up the chair two days later, and Madison Seating received my chair another two days after that. As soon as Madison Seating received my chair they sent out my replacement, again, EXTREMELY QUICKLY! I received my chair within a week, undamaged, unscathed, and brand new.

Madison Seating was awesome. What they did for me was extremely nice and most other companies would have charged me for the return shipping of the damaged chair since its my fault i did not inspect the merchandise upon arrival. Madison Seating did not charge me one penny!

I highly recommend doing business with Madison Seating. You won't regret it.

This is a great website. I know it may be hard to shop online because you don't get to see the products or test them out, but this website really makes it that much easier.

I ordered two office chairs and i was so pleased with this company that when i was moving into my new apartment i ordered my home furniture from them.

The bedroom furniture is magnificent! Such a pleasure to shop on this website. Upon arrival of the furniture, i see that it is exactly as described, right size, no flaws, and simple assembly. They packaged it great so that careless fedex drivers couldn't damage it.

I highly recommend madison seating to those who want a low price with good quality.

I actually had a great experience with Madison Seating.

Seeing these bad reviews compelled me to post a great one.

I ordered a dining table with four dining chairs from madison seating, received it very quickly, and in great condition.

I searched high and low for this dining set and saw it on many websites - and not only was madison seating the lowest price but they also helped me try to find a matching piece for my dining room.

Their customer service is amazing, they send prompt e-mails and update the customer on EVERYTHING.

You never have to wonder what's going on with your order there!

I only have positive things to say about my experience with madison seating and i would highly recommend them to anyone looking for a trustworthy online shopping experience.

Thanks for listening!

I'm not sure what everyone is complaining about, I made an order with this company about a month ago for a 5 piece dining room set. The set was gorgeous, but there were some scuff marks from the manufacturer when they packed it. I was worried about what would happen, but MADISON SEATING WAS MORE THAN HELPFUL! All i had to do was send in a picture of the table, which i sent from my cell phone, and they refunded me completely, and send me a new dining set that i got the next week! I've never been more satisfied with a companies return help. They were great! So helpful. No hidden policies, no files to claim, no papers to fill out.

Highly recommended! Great service! They really care about customer satisfaction!

I generally do not bother to write bad reviews for companies but madisonseating.com is absolutely horrendous! The couch we ordered came damaged and it took almost a month to have a replacement delivered. Now, another month later, we still have the broken couch sitting in our condo. Michael, one of the service agents is consistently rude and unapologetic. Louis, the manager is always "on vacation", and Susan continues to argue that this incident is not the company's fault! They are currently threatening to charge us if we throw this piece away, and REFUSING to pick it up! I am appalled that such a company is allowed to continue to exist. Save yourself the aggravation and find another retailer.

Misleading and deceptive business practices.

I ordered an Aeron Posture Fit Chair by Herman Miller advertised for $649.99 that includes the posture fit kit.

I received the chair but in the shipping box I found a letter saying: "It appears just the Posture-fit Kit accessory per your order was not available at the time of shipment of your chair and we did not want to hold back your entire order for this item"

The letter confirms "you have not been charged for this accessory".

Indeed, they did not charge me for that. What they did was they sent me an item I had not ordered, the "Aeron Fully Loaded By Herman Miller" chair they offer at their website for $574.99.

The shipping charges for either of those chairs is $75.00. So the chair I got and the shipping charges I had to pay equals the charges they made to my credit card.

I could have purchased the "Aeron Fully Loaded By Herman Miller" from another vendor and I would have saved $20.00.

It is not a lot of money but it is a business practice that in my opinion is deceptive and misleading. If they do not have the item in stock, they should have contacted me, before shipping the item, to determine if it was ok to proceed in the way they did.

Congratulations, Madison Seating - you took $20.00 from a Goi. -