magellansReviews 32

Magellan's offshore-based customer service is awful. Could not comprehend how to make a simple change in my previously placed order. When I requested to speak to a supervisor, I was told "no one is available." Really? I don't buy from retailers with lousy customer service reps working unsupervised. Nobody has time for that!

My mother gave my husband a 50 dollar gift certificate. I have NEVER had such a hard time using a gift certificate. First of all they are crazy expensive and don't have that much available. Finally I decided on two things to order. There is no way to order online with a gift certificate. When I called the first representitive said they didn't have them and transferred me to customer service where i got disconected from. The second time I called I got disconnected. The third time I got a customer service representative and it took over a half hour to order two items because he kept making sooo many mistakes, including telling me that it was all on my card and forgetting to take the number of the certificate! I had to give my card number so I didn't try and use the certificate twice. I am very suspicious. I hope I get the items and that they are not charged to me. Never again.

Just another scam outfit. Will not accept legitimate promo codes, will not answer inquiries and play with the checkout procedure adding cost (after) you pay (which is illegal) and if stung join me in complaining to The Consumer Protection Agency. It does not take long and if you do not, not only these scammers but all of them will continue to pull there crap. Websites; FTC Agency; https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection Fraud Report: http://reportfraud.ftc.gov/

I ordered a Phone soap from them on March 12 that they showed was backordered for a few days. They did not ship it in March, nor April, nor May, nor June, nor July. They continued to list it on their website with many different backorder dates. I contacted them many times, but they never said when they would ship. It seems the problem is they raised the price, after my order, so they were shipping to people who paid the higher price, but not their oldest orders. Not honorable! On July 13th they informed me that the item was no longer available. Not true, they continued to have it on their website. I had been a customer for more than 12 years, but not again. They are not reliable nor trustworthy in my opinion.

Magellan's is terrible. They send everything to Hawaii by surface and charge you plenty. The order didn't arrive in over 30 days, they resent it and promised to reimburse me for the shipping. I followed up and the first customer service rep said to wait 7 days for the charge to appear on my CC statement. It didn't appear. The second cust service agent reneged. Every other retail outlet sends stuff to Hawaii quickly. DON'T USE THEM.

I placed a large order for vacation recently, and didn't receive it... 12 days later, I received a LETTER asking me to confirm my shipping address! They hadn't processed the order, and instead of emailing or calling me (they had both pieces of information available to them), they sent a letter. That set the entire transaction back almost 2 weeks! When I talked to Customer Service (really difficult, both language and comprehension issues!), they said "the warehouse only sends out letters"... what? Customer Service doesn't get involved in problems, only the warehouse?
It was a terrible experience, even working with 2 different supervisors, I will never order from them again, ever.

I placed a $282.00 order on Aug. 14,2018, which included shipping charges for what they called "expedited shipping - 2-4 business days". Today (Aug. 20) I checked the status of the order online, as it hasn't been received yet and should have been delivered already. The link sends me to a FedEx tracking number which says it should be delivered by the evening of Aug. 23. Hello?! I am traveling to Europe early on the morning of the 23rd! Hence, the expedited shipping request I paid for! When I called to inquire, I reached a call center in the Philippines. After much back & forth (in a very heavy, hard-to-understand accent) with a clerk and then his supervisor, I asked to speak with someone in the U.S. in their customer service dept. When I talked to the U.S. rep, she basically just hemmed and hawed and then blamed it on FedEx. YOU, Magellan's, as a company, are responsible for your shipping company choices, if that is going to be the excuse you give your customers! You also need to be honest and very clear about your shipping costs and policies. The customer service rep also refused to pay for the original shipping when I told her I would be sending it all back, as it isn't coming in time for me to use the items on my trip. Their ineptness and poor business practices shouldn't cost me money! You can bet I'll be using Travel Smith or some other company in the future; save yourself the aggravation and avoid this company!

I just came back from using this purse in Europe for a month. It is the ValultPro Waist Pack. At first I didn't think it was able to what I needed. However, it turned out to be a great purse for travel. I had my hands free and when I got to my destination I simply pulled out the water holder and it worked like a charm. I also liked the area were all the cards I needed was, as well as having a place to have a pen handy without rummaging through the whole purse. The only thing that I didn't like was that the strap was too long for me.