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Marine Part Depot has a rating of 1.6 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Marine Part Depot most frequently mention credit card, tracking number and mail box. Marine Part Depot ranks 28th among Boat Parts sites.
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I have placed 2 orders with this company. The first, through ebay about 6 years ago, the second through their site about 1 year ago. The first order was wonderful. Ordered a set of cleats, and they arrived, looked great, and still look great. Second order was hinges and cabinet hardware. Came in missing half the hinges I ordered, and what arrived looked a bit junky. Tried contacting them multiple ways and times to no avail. They never got back to me, and I was ripped off for about 4 stainless hinges.
Beware! Their prices are very good but they do not deliver what you pay for. The first experience was a very small order to try them and most parts showed (parts missing were minor and I had spares). I proceeded to a larger order > they took all of the payment and delivered less than 1/2 of the order. I emailed them and tried the phone contact number (no answers from either). Instead, I've received email promo's for an extra 15-20% off, which is worthless because you won't get your parts. Stay away.
I irdered three different stainless steel parts. Two of the parts rusted the third was defective. I foolwed the site instructions returned the defective part via FedEx and have a receipt. Parts depot has ignored my emails and has not refunded for the defective parts.
Answer: I have attempted to call and email them. No-one will answer the phone on my emails