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Match Reviews Summary

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
217
value
226
quality
220

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Indiana
4 reviews
23 helpful votes
Follow Will S.
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I had nothing but bad, I think its has bots sending me emails, I joined and paying member. Never had a email past the first email. If they are real ladies there, they are just as unfriendly as anywhere else online, I missed the scammers at least they are someone to talk to. Match also limits who I could match up with Useless website because of the ladies on it, so stuck up or what ever they are, I guess games, look good to make us guys want them and all they are are a tease...

Date of experience: June 15, 2011
GB
1 review
3 helpful votes
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I terminated my membership of this website some time ago and they will not take my profile off. Consequently I receive interminable emails telling me someone has viewed my profile, added me to their favourites etc. I have asked and asked for it to be taken off but to no avail.

Date of experience: June 11, 2011
California
1 review
6 helpful votes
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Seniors beware
June 8, 2011

Seniors beware. Match.com / SuccessfulMatch.com and Senior Match.com are all scams if you are really serious about finding a mate. There are GLITCHES in their system and their customer service people who monitor the system just do not care. They just want your money. Do not waste your money on this website.

Date of experience: June 8, 2011
New York
1 review
7 helpful votes
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Match.com wanted me to sign up for 6 mos. For $69.99, I thought thats not bad,
Then I recieved my statement they had taken $119.99!
I contacted them to cancel my acct, because of their devious practices, they have consistanyly ignored me! I want my money back into my credit acct.!

Date of experience: May 17, 2011
Maryland
5 reviews
43 helpful votes
Follow Renee G.
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Not good site, charges, and costly to not meet good people. Saw a guy I was scammed by on the site. Reported to have him removed. He is still there. This site may work for others, but not for me. Please, be careful. Match.com is on a site listing of not be a good site.

Date of experience: May 8, 2011
Australia
3 reviews
18 helpful votes
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This a very popular site, both the Australian site and the US but it is full of scammers. Within hours of putting up my profiles I was overwhelmed with "Matches" that were 1000's of miles from my hometown and 20-30 years younger than me. You also get false "winks" trying to entice you to join. Whether or not these are from the webmasters or from 3rd party scammers I don't know, but why would a 22 year old sexy blonde in california wink at a 50 year old male in Australia?. Fortunately I didn't give them my primary email and I never gave them any cc detains and deleted my profile immediately. Be wary of any site that "matches" you innapropriately. I know this is a very popular site, but I can assure you there are better, more genuine sites out there that pro-actively filter out scammers.

Date of experience: May 7, 2011
Tennessee
3 reviews
26 helpful votes
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While there is no question some people are certainly legit and can find a mate, match.com is not all that it is cracked up to be. One, if you decide to cancel your membership they will often keep charging you for months. It might take a real battle to stop them from taking your money. Two, some of the people on the site are plants or the ads are fake. Many have pictures that look like models when in fact they are just there to draw interest. Some of them have been there for years. Third, you often will get emails/interest from people who are running an out of this country scam. They will contact you with fake letters in the hopes you will send them money. Fourth match does not provide the privacy they should. For example, match advertises on a cyberbullying site called Topix. The Topix site stays in hot water with attorney generals and the media for the horrible content of the site. Did you know that match allows your profile to be seen on the Topix site without your permission. That is ethically wrong and possibly even illegal but they do nothing about it. How would you like your profile seen on a site where crimes have been committed and some of the content has led others to suicide?

Date of experience: April 12, 2011
Washington
10 reviews
32 helpful votes
Follow Yo M.
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I may be a little biased here, but match.com did the trick. I met my husband on there 6 years ago. It's a bit ridiculous, but after waiting for someone to fall in my lap I had to finally do a little work. Yes, it's work. Dating online is by turns depressing, hilarious, interesting and emotional. You'll meet some nice people, although they might be nice for someone else. But hey, it's the best way to stay in practice and meet people instead of watching re-runs of The Bachelor in your sweatpants. You may meet your match, you may not, but at least you can say you tried.

Date of experience: April 7, 2011
GB
1 review
1 helpful vote
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Hi,
April 4, 2011

Hi,

CAUTION! match.com STEALS YOUR MONEY AND ACCESS YOUR BANK ACCOUNT WITHOUT INFORMING YOU

I've joined match.com 7 months ago ( i paid £137 in total to use some of the website services), it was really bad experience and really disappointing for this amount of money, so i gave up visiting the website after a couple of weeks.

After 6 month i've been charged £137 for subscription renewal without informing me
And i wouldn't know if i didn't check my bank statement

When i contacted the website to refund my money, they refused

That's clearly STEALING MONEY

I didn't like the website, i didn't like the services, i didn't visit the website for few months and after all that they stole my money from my bank card under the name of ( AUTOMATIC SUBSCRIPTION RENEWAL)

THANKS

Date of experience: April 4, 2011
Massachusetts
2 reviews
7 helpful votes
Follow Tracy W.
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Waste and a vehicle from scammers. Match.com seems like a good site until you pay and really start using it. It is riddled with scam artists, probably only about 50% of the users are "real" people. You will get winks, IMs, and emails from people all over the states, but they use pictures harvested from catalog shots and stock text. When you write them, they write in broken english at best. They look like models and will try to get you to get on Yahoo messenger immediately. They will ask you questions about you and give you little information about themselves. I talked to customer service and they don't care. "DANNY M." from the nicaragua call center was little help.

What a surprise, even Match.com is a scam using an office out of the country. Maybe it was good a year ago, but not now. Don't waste your money. At least at a free site, the people are real.

Date of experience: March 20, 2011
Virginia
1 review
2 helpful votes
Follow Robert C.
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First let me begin by saying in all my experience of online dating, Match.com has given me the least for what i put into it. Now they cannot get you a date, they can only provide the means. However I found too many "dead" profiles that were created by people and who never paid to send or receive messages. So you run into a lot of ghosts that are no longer there.

Next I think it is quite suspicious that the day I cancelled my subscription and let my own profile become one of those ghosts, I received a few messages and winks and of course could only read them if I decided to pay Match.com again. I decided not too.

Overall I cannot recommend the site and can only say it was not worth the time or money.

Date of experience: December 26, 2010
Colorado
2 reviews
2 helpful votes
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I've tried this site twice this year. No responses to all my e-mails and winks. No responses from anybody! What a ripoff!

Date of experience: November 16, 2010
California
9 reviews
29 helpful votes
Follow Ana W.
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I am not too sure why some people hate this site so much, it does exactly what it says it will do... allow you to meet people you otherwise never would have met. Thousands of people have met their spouse on match.com and the cost is so minimal compared to what people spend on dating, both men and women. Yes they have recurring charges but big deal, just cancel when you meet someone. I have never heard of someone saying, gee I wish I didn't spend that 20 bucks a month to meet my husband.

Date of experience: June 15, 2010
Texas
7 reviews
21 helpful votes
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What they do is have a hidden paragraph buried in the very lengthly legal terms that you agree to when you click the "I accept" button. This is the one that no one reads or it would take a whole day. What it says is that you automatically agree to renew when your subscription ends.

For instance, say you sign up for a three month membership. When the three months ends, you think your membership is over and your credit card won't be charged again, right? Wrong! Match.com rips you off by continuing to bill your credit card until you call them and complain, all because of this buried paragraph designed by their shyster lawyers.

My advice is to stay away from Match.com; there other other dating websites that don't screw you like this. Match.com has a bad reputation for ripping people off.

Date of experience: April 20, 2010
Pennsylvania
1 review
4 helpful votes
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Worst customer services, ever. Took two emails, a call to texas to get 800 for customer service. Then an arguementitive jerk... What happen to customers being right and making them happy..

Date of experience: February 24, 2010
Illinois
62 reviews
312 helpful votes
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My sister met her boyfriend on this site and is bringing him home for Thanksgiving. Seems like a great way to meet people you otherwise would not have met in your life.

Date of experience: November 21, 2009
Texas
10 reviews
81 helpful votes
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I signed up on this website 3x in the last 8 years. Once in one state while living in a town with a relatively small population (140k) and twice about a year apart while living in a larger metro (1.6mil) in a different state.

In all trials, 'matches' ran the gamut, from unstables to people looking for extracurricular activities outside marriage to swingers to hookups to people looking online in order to get offline. I believe in complete honesty and found many people looked at themselves through rose colored glasses. I understand the desire to present yourself in the best light but oft descriptions ran into the 'farfetched' category, which i would find out about upon meeting.

I met a whole slew of people, have made a couple of good friends but never a long-term relationship partner. As with the rest of life, it's all about timing and momentum when using these types of sites. Ymmv

I should mention that i personally know 3 couples who met on here ( i've met their partners). 2 are married and 1 of the couples has been dating for the better part of a year so there is hope! :)

Date of experience: October 21, 2009
Delaware
2 reviews
4 helpful votes
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Being a girl on an online dating site can be tough. There are so many guys who are either there for the wrong reasons or are just so awkward that it's painful. Match.com isn't really any better than any other dating site. BUT, it has more people so my chances of finding someone normal are just a teeny tiny bit better. Keep your fingers crossed for me. Match is my only hope...

Date of experience: August 18, 2009
California
35 reviews
137 helpful votes
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Most popular dating site
November 1, 2008

Most popular dating site - I think this is probably THE most popular site out there for internet dating, but I have actually had better luck using craigslist to find new boyfriends than match.com. I think there are quite a few people on match that are no longer "single" but they just keep their profile up. The problem is that if they are not actively looking then they don't always bother to log on to their account. Craigslist is good because at least you know the people on there are actively looking for a date. But I still like Match.

Date of experience: November 1, 2008
83 reviews
913 helpful votes
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The premiere dating website - I think this is probably the best dating site out there, purely because it has such a large number of people to sort through. I also like the quality of the people on the site. Most are very real people and not just looking to have fun. These are people who are really looking for a relationship and it is great that you can screen them ahead of time. I will admit that there were a number of people who didn't look quite like their photo, but it wasn't that far off. I have tried dating on CL, and usually it ended up badly. Lots of flakes on CL. But I have always been rather impressed by the match.com people. Definitely worth signing up for their 6 month deal. Guys, my 2 cents is to just put down the higher income bracket, I initially put down a lower amount of money and found the girls would more likely go out with me if I just put down the higher bracket. And, hey, someday I'll make that much...

Date of experience: January 16, 2008