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The company exhibits a mixed reputation among customers, with some appreciating the quality of products and the initial ease of ordering. However, significant concerns arise regarding customer service, characterized by long delays in order fulfillment, poor communication, and unresponsive support. Many customers report frustrations over receiving incorrect items and experiencing difficulties in obtaining refunds or updates on their orders. Overall, while there are positive experiences related to product value, the prevalent negative feedback highlights critical issues in reliability and customer support that could undermine long-term customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Tried ringing for info - cut off every time.
Asked about the yarm helmet. What's advertised is not what they have. They said they can provide a complete helmet as described but wanted payment up front.
I asked for a photo of the complete item before paying, so they said they wouldn't do it.
I decided to look online for reviews. Looks like an awful 'business' to deal with. I'll be sharing these reviews with my friends. You won't be getting any of our money!
So I messaged the company to have a scabbard made to fit a sword and they sent me the generic scabbard that's 3.5cm to small and when messaged and called they ignored me.
Do not buy anything from this business. They are a total sham. You'll be lucky to get your order and if you do, you'll be waiting 2 or 3 months with no reply to any calls, emails or chats. If you do eventually get a reply, they are full of excuses about how busy they are. Rubbish! Maxim is full of bull$#*!. I bought 2 shield bosses and a pack of 10 nails. After a month I tried to contact to ask about the order. I only received a reply when I asked for a refund. I then received the bosses. I am still waiting 3 months later, for the nails. But once again, no reply to any method of communication. I am now contacting trading standards.
Wasnt bad, business started fine, and we sorted out sizes. Bit of a hiccup in getting stuff (slight delay as it was custom made) but the over all experience was pleasent enough and great stuff for the price!