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MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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Experience with a friendly customer service agent and easy flow of the process made it a great experience.
I have now done 3 purchases with MDG and they have been easy to deal with and make the purchase a lot easier to handle when it's spread out over payments
Thank you for sharing your rating with us, William! We are glad to know that you experience with us was an amazing one. Thanks for being a loyal customer, we are looking forward to work with you again.
I have been pleased with every product I received from MDG. Whenever I have to call hem there is always someone to help you and talk to you about the Product.
Thank you for your 5-star rating, Eleanor! It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day. We are looking forward to hear from you again.
We got the bike within days. We are very happy.
Thanks MDG
Thank you so much for sharing your feedback, Jennifer! It's much appreciated. We are looking forward to hear from you again.
Mdg helped me out with a little situation. I have had no problem with them. Customer service was very helpful. And I am very happy with all my items that I have gotten from MDG.
Thank you for your kind words, Taneya! We are glad to know that you were satisfied with our service. We are looking forward to hear from you again.
The people was a joke and so was there responses... Friday, Monday, Tuesday I was strung along hoping to see my cash installment loan in my account when it said will be deposited in 3 hours but not a chance. These guys knew from the start my residency and aparently not offered in Alberta after all that time wasted! Stay the $#*! clear of these idiots. You will get no response and nobody there that actually gives a $#*!! $#*! MDG! Oh and the best part when I was talking to the gentlement after being told that he says "if anything changes we can give you a call" hell no! You and your other collegues $#*!ed me around and got no customer service skills at all! Stay the $#*! clear of these people!
We are sorry to hear that your experience with us was not an amazing one, Christina! We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. We would like to look into this matter and address the issue further. Please provide us with your person ID number or phone number to marijar@mdg.com so we can locate your Account for review.
They say you have like 3,000 in credit, y
You try to place an order, then they say it is expired in broken English and try to get your info. Avoid at all cost
We are sorry to hear about your impressions, Cecilia! Customer's pre-qualification is not considered a final approval decision. We may require additional verifications or information in decision making process, before accepting any order. You are eligible for new assessment after every 3 months. You may be reassessed with participation in MDG’s Monitoring Program, or at the time of submitting a new application. Your pre-qualified account limit may increase or decrease depending on your reassessment.
They do not honor their warranty, that you are charged for, they are over charging. It is a scheme. I'm paying 1600.00 for a TV that cost 479.00 at Best Buy. Customer service agents and supervisor tell you different things. Not worth it!
We are sorry to hear about your impressions, Antoinette! The opening balance does not include interest or fees for optional products and services. MDG offers fully open term contract that you can pay off at any time you want. You can increase your minimum payments, put an extra money upon your balance or pay off the contract earlier, without any penalties or fees to save on the Interest. For any concerns regarding warranty, you can reach our Customer Care Team directly on 1-800-906-0975 ext. 370.
I spent almost a month they took my money on top of extra and I call waiting to get my item and they tell me I need a phone number that sows them it's mine i use wifi they should tell people that so I spent literally 2 weeks on these people just to get screwed bit lucky for me I get my ps5 800 cheaper I would not recommend and I dont have proof because they said they would not give it to me what a joke of a company
We are sorry to hear about the inconvenience, Tyler! Please understand that we are an online only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person. Primary phone number must be verified due to security reasons.
I'm a zip pay user was going to give this company a shot yes prices are high but that was expected payment plans and all. After reading these reviews good and bad it really sounds shady good reviews not giving it justice at all and the bad ones seems more predictable. I'm glad I read before purchasing now to just figure out how to cancel this account. Anybody looking for financing use zip pay app it's the better option no interest and you actually know where your stuff is coming.
We are sorry to hear about your impressions about our business, Jeremy! When you are dealing with millions of customers during 30 years of business, there will be a lot of different experiences. We take negative and positive reviews very seriously as they help us know where we need to improve our service. For any further assistance or concerns, please reach us directly on 1-800-906-0975 ext. 357. We are looking forward to hear from you.
They sent me a defective laptop they won't let exchange it or return it.None of the browsers work.Everytime I call them they give me a different number every time.I'll never purchase anything from them again
We are sorry to hear about the inconvenience, Canday! We take pride in providing excellent service to our customers and would like to look into this issue further. Please provide us with your person ID number or phone number to marijar@mdg.com so we can locate your Account and assist you further.
The employee that took my order was so sweet she helped me with everything! Your employees are all amazing I have been with your company for a long time and I recommend you to all my friends and family!
Thank you for your kind words, Colleen! We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible. Thanks for being a loyal customer, we are looking forward to work with you again.
Thank you for your kind words, David! It's much appreciated. We are glad to know that you're satisfied with our service.
From the time I placed the order to the time the order was approved, was a short period of time
We really appreciate you sharing your review of our service. Thank you, Nick! We are looking forward to hear from you again.
I was going to wait until I actually received the laptop, but it seems that the pressure is on and I received this need to review at least a week before my item came. I don't get that, but here goes. As this was not my first time to purchase from MDG, they certainly made it seemless and easy. All my credentials were the same, so no paperwork's to do. That was very nice. I appreciate the necessity of borrowing but it would be nice to have lower interest and much much less shipping. I would have gotten a big screen TV, but the shipping would be more than the tv is worth….ya the shipping sucks, but the rest gets high five.
Thank you so much for the feedback, Linda! It's much appreciated as it help us know where we need to improve our service. We are looking forward to hear from you again.
Thank you, Jim! We’re thrilled that you were satisfied with our services. Your feedback is appreciated and we are looking forward to hear from you again.
Très bon service. Très rapide. Juste hâte d'utiliser mon appareil
Merci pour votre avis 5 étoiles, Kathy! Nous faisons tout notre possible pour fournir à nos clients le meilleur service, et cela fait toujours notre bonheur lorsqu'un client l'apprécie. Nous sommes impatients de vous entendre à nouveau.
When you order something takes too long for tracking and actual date on when you will receive merchandise. It is way too vague. We as customers would like better information so we can plan for it..
We are sorry to hear that your experience with us was not an excellent one, Diane! The items are shipped after the order is invoiced on MDG's side. It takes 1-5 business days for the Marketplace Seller to ship and provide the tracking information. Your feedback is appreciated as it help us improve our service.
They gave me a time frame for a product to be delivered they charged me $150 for that delivery then they didn't honor their delivery that they'd inform me I requested a supervisor to contact me none have a requested the president of the company contact me he hasn't bothered if you plan on having customer service with them don't.
We're sorry to hear that you've had a bad experience with the delivery service, Lee! The item belongs to our partner Best Buy, and they organize the delivery as well, after the order is invoiced on MDG's side. Your feedback is appreciated as it help us improve the overall service. We hope to have a chance to make your experience a better one.
I tried to order a laptop for my son starting college in August. I agreed to the down payment and set up the day would come out of my account. Then was told it would be a month before they would ship with another payment. I smelled a scam going on here. I told them I would make more down payment; but, was told the same shipping applied. They lost a potential customer and did not seem to care. I ask to talk to a supervisor, but, none was available or just did not want to talk to me. My observation is that they play with your money and I smell a scam. Buyer beware!
We are sorry to hear about the inconvenience that you have experienced! The item is shipped after the down payment is cleared on our side. Also, if you are required to make a larger down payment before shipping, the item is shipped after the last required payment is cleared on our side. For any further concerns or inquiries, you can reach our directly on 1-800-906-0975 ext. 357.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy that you enjoyed your experience with us, Suzanne! We appreciate the great review and look forward to working with you again soon.