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MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 6th among Electronics sites.
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I noticed i had a fee charged even after i was done paying off my items. Was told that if i tried to dispute it i would have my entire account terminated. It makes no sense to have a club fee for nothing. I would like my 8.95 back. I told them I'm making a Better business complaint and alexander didn't care. I would think that after i have paid $17.95 bi weekly for over 2 and a half years. My debt has been taken care of for a Nintendo switch.
They are good if you really cant afford the item but be ready to pay triple what the item is worth and then continue to pay a fee for absolutely nothing.
I ordered a tv becouse mine broke, i acually ordered a lesser model and since it was out of stock i got a better model, so im pretty happy
Thank you, Christopher! We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
I just love your patience and understanding and your employees outstanding performance and dedication to the job
Thank you for your feedback, Randy! It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
I've now dealt with MDG for a personal loan as well as product financing and can say that their services are top notch. Processing your first application with them can be daunting but is well worth it and they have amazing friendly and helpful support. Processing the second and third times was extremely quick once your account is setup. I would definitely recommend MDG to anyone who wants to improve their credit or purchase an item on payments. You do pay a premium for the products but if you have credit issues or cant afford to buy item outright, MDG has excellent services to help you. The cash loan came in super handy during an emergency, which is a newer service they now offer as well. Overall, 5 stars, MDG's services and support has vastly improved since last dealing with them 10 years ago
We always enjoy hearing what our customers have to say, Dan! We’re glad we could be of service and appreciate the kind words. Thank you for being a loyal customer, we are looking forward to work with you for many years to come.
It's now been a week of dealing with them for an order that was to be shipped today and still hasn't been I will also add that I paid the extra for fast service I was told more then once when I call that they would save me some money for the issues I've had but I still haven't saved a cent they tried to charge me more for hdmi cables for an air conditioner like really what air conditioner hooks up to a tv so far my experience with this company is nothing but a joke would definitely not recommend this place
We're sorry to hear that you had a negative experience, Bry! We strive to provide exceptional service to all of our customers, and we're disappointed that we didn't meet your expectations. We hope we'll have a chance to make your experience a better one. Please reach us directly on 1-800-906-0975 ext. 357 for further assistance regarding this matter.
I hesitated using any company for financing my PC, but glad I did and went with MDG. The customer support representative I had (Mitchell), was incredibly helpful. The product arrived right on time and after hook up, was exactly what they said it was and was zero hassle. Technoid built a beautiful rig and I'd 100% recommend both companies. Payment plan is easy to manage online. I was worried about shipping but they packed that PC like it was the Hope Diamond.lol Awesome all the way around.
Thank you for the fantastic review, Deborah! We are grateful for your kind words and are pleased to know that our service has exceeded your expectations. We really appreciate you being a customer and we are looking forward to hear from you again.
If I could give this zero stars and rate it I would. Not only did they want to overcharge me excessively for products, but they wanted me to basically pay outright for the product before I even got it, and then pay another couple hundred bucks after that. I then called the cancel my order because I told him I might as well just buy the system outright if I'm going to pay as much as they want, and then the lady who was canceling my order gets upset and tells me she doesn't think I'll find one for cheaper than what they sell it. Lol like really? You don't think I can find an Xbox series s less than $800, or a Nintendo switch lite for less than $700? Pretty sure I can find those elsewhere, because then they wanted me to pay more money on top of that. Which is just crazy it would have came to almost $2,000 just for those two products. So if you have the extra money and you want to ball out, then go ahead but for people that actually can't afford it, this is just going to put you in a deeper hole, saying you're even able to afford to get it in the first place.
We are sorry to hear that your experience with us was not an amazing one, Blake! If, during the verification process, information from Customer's credit application cannot be verified or, Customer's financial information is less favorable upon our review completion, the Customer may be asked to make larger down payment before shipping. This is a fully open term contract that you can pay off at any time you want to save on the Interest. You can increase your minimum payments, put an extra money upon your balance or pay off the contract earlier, without any penalties or fees.
I've been trying to get my loan for two days, i've tried more than 10 times and it always says at the end (after giving my acces to my bank online) "Sorry, site is under maintenance"
Hope they can see this review and can help me to complete my application.
We are sorry to hear about the inconvenience this may have caused, Carlos! Please provide us with your person ID number or phone number to marijar@mdg.com so we can locate your Account and assist you further, or reach us directly on 1-800-906-0975 ext. 357 for immediate help.
Do not buy anything from this company I have been paying $84 dollars a month for over a year in a half I have definitely paid off the PS5 but my balance has only increased it had messed my credit up tremendously it's like I have never made a payment I will be contacting the BBB
We are sorry to hear that your experience with us was not an amazing one, Nikki! We would like to look into this and assist you further regarding this matter. Please send us your order details, order ID, email address or phone number at marijar@mdg.com so we can locate the Account. We value your business and want to ensure that you have a positive experience with us.
I made purchase and they charged me more for shipping cause of where I lived. Not fair false advertisement and pen y gouging the customer
We are sorry to hear that your experience was not an excellent one, Jonathan! The product is sold and shipped by the Marketplace Seller. After the order was invoiced on MDG's side, the Marketplace Seller advised that shipping to the provided address is expensive and offered to cover the part of it. We are glad to know that solution has been provided and hope that you'll enjoy your product. For any further concerns, please reach our Customer Care Team directly on 1-800-906-0976 ext. 370.
My experience with MDG has been a positive one. The customer service was always knowledgeable and helpful. Product came in good condition, and the payment plan was great for my budget.
We really appreciate you taking the time to leave us your 5-star review, Jemma! It means a lot to the whole team, and we’d love to hear from you again soon.
While I haven't had a problem with them other than having a bunch of ads ons sneakily added to my last order but they made that right quickly. My main issue is the selection of what they sell has really tanked over the last couple years. They really need to do something about beefing up their product selection.
Thank you for your feedback, Mason! We strive to offer a wide variety of products, but sometimes we may fall short. We appreciate your feedback and will take it into consideration as we make improvements to our inventory. We are looking forward to hear from you again.
Been with this company for 8 years and there very good, i ordered a lot of stuff last one now is electric scooter which i cant afford if i buy it with cash, thanks again MDG
Thank you for taking the time to leave us a review, Edgar, and for being a loyal customer! It’s so encouraging to hear back from happy customers. We are looking forward to work with you again.
Never had an issue with products but the customer service is a roller coaster.
Thank you for your 5-star review, Rene! It means a lot to the whole team, and we’d love to hear from you again soon. We appreciate your feedback and will use it to improve our processes and training.
I changed my name back to my maiden name after being divorced for 40 years. I sent MDG a copy of my birth certificate and new drivers license. According to them this is not good enough. They wanted my divorce decree and I explained it was long gone since I have been divorced 40 years. Then they wanted government issued documentation on the name change. A drivers license and birth certificate are government issued documentation. When I asked which type of government issued documentation they require I go no answer. So I now have to leave my name at MDG as my married name (which is not my legal name). I wish I had never dealt with this company as they do not seem to know what they are doing. I spoke with 3 people there and Mila was the only person who tried to help. It was taken out of her hands so she cannot assist me on this issue. People think twice before you sign up with MDG as I would no like these people to deal with anything to do with my money.
We are sorry to hear about your negative experience with us, Deborah! Please understand that we are an online only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person. We hope that we will make your experience a better one. Please provide us with your person ID number or phone number at marijar@mdg.com so we can locate your Account and look into the issue closer.
I was really excited when I purchased the item. However, the power supply does not work in MDG gives the runaround. I've never been treated so poorly by a company ever. There's no reason why they can't just send me a replacement.
Thank you for your feedback, Keith! We are sorry to hear that your experience was less than desirable and that we were not able to meet your expectations. For any further questions or concerns regarding this matter, please reach our Customer Care Team directly on 1-800-906-0975 ext. 370. We hope that we'll have a chance to make your experience a better one.
I been trying to contact them about mine order which did not received no response they been taking out of mine account I order a gaming laptop I am basically paying 3000 for something I don't get plus why is double then the the gamelap said I wouldn't go through I no I will not go through them again after I haven't received it mine order number is *******
We apologize for any inconvenience you may have experienced with our company, Sharon! We would like to investigate your issue further. Please provide us with your person ID number or phone number to marijar@mdg.com so we can locate your Account and look into it. For any further inquiries or assistance, you can reach us directly on 1-800-906-0975 ext. 357.
Jamais j'avais eu de problème avant Jai même envoyez un courriel la semaine dernière 0... ZÉRO retour
Reçu le bureaux emballer dans son emballage, emballage bosser et déchiré a plusieurs endroit et le bureaux le dessus est briser en arrière bref Vraiment Décu!
Nous sommes vraiment désolé pour votre expérience, Jonathan. Votre e-mail a été transmis à notre équipe du service à la clientèle et l'assistant du service à la clientèle vous contactera concernant votre problème. Pour une assistance immédiate, veuillez contacter notre équipe de service à la clientèle directement au 1-800-906-0976 ext. 344.
Je reçoi rapidement mes commandes, bon service a clientèle. Depuis 2014 que je vous vois évoluer, sa bien changer en bien
Merci d'être notre client fidèle, Jean David. Nous sommes heureux d'apprendre que notre équipe vous a fourni un excellent service alors que nous nous efforçons toujours de nous améliorer. Nous attendons avec impatience la prochaine fois que nous serons en mesure de vous servir.
I have been with MDG for quite a few years now and it only gets easier to purchase and receive items from MDG in a timely manner.
Thank you for your feedback, Sherry! It’s our pleasure to provide the best possible service to our customers. We look forward to the next time we’re able to serve you again.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Lisa! The monthly fee for the optional MDG Purchase Benefits Club is $8.95, after the 90 days free trial ends. What happens is, that when the Account is paid for in full the monthly charge for MDG Purchase Benefits Club Subscription is still applied, therefore a balance/payment is still processed until a new order is invoiced and then the monthly charges are transferred to the new order, or until the Club Subscription is cancelled. The Club Subscription can be cancelled at any time. For any other concerns or inquiries, please reach us directly on 1-800-906-0975 ext. 340.