business logo of Michael Kors
michaelkors.com
luxury, formal, chic, classic men, womenAge 26-45, 46-60
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About the business


michaelkors.com
+1 866-709-5677
USA
Michael Kors is part of Capri Holdings
Clothing item from Michael KorsFashion apparel by Michael KorsMerchandise from Michael Kors clothing lineMichael Kors fashion product

Business Highlights

General

Parent Company: Capri Holdings
Target Gender: men, women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $9
Free Shipping: sometimes
Free Shipping Detail: for orders over $75 and for members

Returns

Return Policy: free
Return Instructions: all products must be in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original michael kors receipt/invoice or gift receipt
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: Michael Kors Pre-Loved

Product

Style: luxury, formal, chic, classic
Body Fit: regular
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL), Women's (2XS, XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: chat, phone, contact form
Support Phone: +1 866-709-5677

Payment Options

Payment Methods: card payments, Paypal, Apple Pay, financing
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Michael Kors?
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Michael Kors Reviews Summary

The customer feedback for Michael Kors reveals a troubling reputation, primarily characterized by significant dissatisfaction with customer service and product quality. While some customers appreciate the aesthetic appeal of the products, many express frustration over poor service experiences, including unresponsive support, difficulty with returns, and inadequate solutions for defective items. Common complaints highlight issues such as incorrect orders, lack of warranty support, and the perception of low-quality materials. Overall, the sentiment leans heavily towards disappointment, indicating a pressing need for the company to enhance its customer service practices and product reliability to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
64
value
63
shipping
49
returns
52
quality
56

We monitor reviews for authenticity

e g.
GB
18 reviews
46 helpful votes
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Recently I brought a handbag from a Michael Kors store whilst in Edinburgh. When I walked in the staff where very polite, welcoming and helpful, with out being too over the top which I find uncomfortable.

The bag its self is beautiful and of beautiful quality as expected.

Obviously Michael Kors is not cheap, but the quality and brand is what you pay for.
Well worth the money if designer bags are your thing.

Date of experience: July 20, 2015
Canada
9 reviews
41 helpful votes
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I WOULD have given this website a 5 star review if every item wasn't out of stock. They have tons of bags on sale however when you go to purchase them they are ALWAYS sold out... so what's the point? I check the site on a regular basis thinking one day I will get lucky and be able to buy a bag on sale but it never happens. My advice for whoever is running this site, PLEASE take each purse out of the "sale" section once its become sold. SIMPLE ENOUGH.

Date of experience: February 7, 2015
Illinois
3 reviews
13 helpful votes
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I am a huge fan of Michael Kors, particularly his watches. The entire line of ceramic watches are amazing. The style is stunning, the weight is substantial, they are virtually indestructible and reasonably affordable considering how well they hold up!

Thank you Michael Kors, I am a huge fan and I love your products!

Date of experience: December 15, 2014
Hong Kong
529 reviews
1296 helpful votes
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This is THE official Michael Kors website.

Take care when looking for Michael Kors products, most sites are scams. Make sure you stick to a real known retailer.

Date of experience: May 31, 2013