business logo of Microsoft

MicrosoftReviews 386

1.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Microsoft?
grey star
grey star
grey star
grey star
grey star

Microsoft Reviews Summary

Microsoft's reputation is marred by significant customer dissatisfaction, primarily due to its inadequate customer service. Many users report frustrating experiences with long hold times, unresponsive support, and unresolved issues, leading to feelings of neglect and disrespect. While the company's product quality and range receive praise, the inconsistencies in delivery and support leave much to be desired. Complaints about account access, data loss, and perceived censorship further exacerbate frustrations. Overall, while Microsoft offers valuable products, a critical need for improved customer service and communication is evident to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
153
value
135
shipping
91
returns
95
quality
134

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow MICROSOFT H.
Unfollow MICROSOFT H.
Share Review
Report Review

STUPID IDIOTS
June 20, 2023

STUPID WINDOWS DEFENDER DELETE VIRUS I MADE $#*! YOU MICROSOFT UNINSTALL IT NOW MOTHER $#*!ERS I KNOW I CAN TURN IT OFF BUT YOU $#*!ES ARE LITTLE $#*! TOO LAZY $#*!S I WILL TAKE DOWN MICROSOFT
$#*!JES

Date of experience: June 20, 2023
NL
2 reviews
0 helpful votes
Follow Merle K.
Unfollow Merle K.
Share Review
Report Review

I had worked on a school assignment for multiple hours, word crashes, gone. Useless $#*! $#*!ing program

Date of experience: June 17, 2023
Alabama
1 review
0 helpful votes
Follow Joshua J.
Unfollow Joshua J.
Share Review
Report Review

Cant sign in
June 16, 2023

Everytime I sign in the page never loads, my xbox was recently stolen and I just want to get on my account long enough to get my serial number, sign out of xbox live, get my account and credit card info off the system, etc but your company is so garbage that you dont even have customer service I can call

Date of experience: June 16, 2023
Puerto Rico
3 reviews
0 helpful votes
Follow Bryan X.
Unfollow Bryan X.
Share Review
Report Review

How is possible that i have all the information needed to proof that account is mine. Everything still is on my name i have still some access but still microsoft says i have no sufficient proof of ownership. Thats insane you guys suck so much. It makes no sense there no real support.

Date of experience: June 15, 2023
Pennsylvania
1 review
0 helpful votes
Follow Brian L.
Unfollow Brian L.
Share Review
Report Review

Why can't we creat a backup with Windows 11 on a external hard drive.This is unacceptable. Try doing something to make it better.

Date of experience: June 10, 2023
Australia
1 review
1 helpful vote
Follow John D.
Unfollow John D.
Share Review
Report Review

I hear your working on AGI. I hope it backfires for everyone involved. A "I have no mouth but I must scream" type situation. I hope you experience eternal damnation in a moment of real time. I hope your unable to live a normal life from the things you've experienced. I hope your flash forward 400 years, to find everything you lived for is gone. I hope you experience agonising death so many times you grow numb. Once you begin to embrace death, I hope your cursed with immortality. So that you aimlessly wonder the Earth for an eternity in regret. That you ever agreed to work for Microsoft

Date of experience: June 3, 2023
Texas
1 review
1 helpful vote
Follow Frances T.
Unfollow Frances T.
Share Review
Report Review

I am writing to express my deep concern and frustration regarding the ongoing technical support issue and the lack of resolution I have encountered during the migration process. Despite my numerous attempts to seek assistance, I have yet to receive a callback from your technical support team, even after almost a week has passed.

The prolonged delay in resolving this matter is significantly impacting my business operations. I have invested countless hours each day calling customer support in the hopes of reaching someone who can provide the necessary assistance and escalate my ticket to the appropriate technical team. Regrettably, this entire experience has surpassed any reasonable expectation of acceptable customer service. I must emphasize my extreme disappointment with the current level of support I am receiving from Microsoft.

I must admit that if it weren't for my positive experiences with your product in the past, I would seriously consider canceling my subscription and seeking an alternative service. The gravity of this situation has brought me to the brink of making such a decision.

I sincerely hope that Microsoft takes this feedback seriously and works to address the issues I have encountered. I remain hopeful that a swift resolution can be reached, restoring my faith in your company and its commitment to customer satisfaction.

Date of experience: May 24, 2023
California
1 review
0 helpful votes
Follow Erik L.
Unfollow Erik L.
Share Review
Report Review

I wish I could give 0 stars for the atrocious customer disservice I am receiving from Microsoft. I have been trying to get assistance to gain access to my microsoft with 365 Basic Business subscription. I was put on hold for over 3 hours in their business support queue. I never received any help, the hold music cut out at the 3hr mark and I was forced to give up as their system clearly isnt designed to keep people on hold for 3 hours. But their automated support is directing me to initiate a support request in the admin center to receive a callback, even though I cannot access the admin center as I do not have the account credentials and have exhausted all means of self-help for account recovery on the Microsoft support website. The two human beings I have managed to speak to at Microsoft on the "home" support side were both unable to help me, and unable to direct me to anyone who can.I have been told over and over again to try troubleshooting in ways that I had already done before contacting Microsoft for support. This is insanity!

Date of experience: May 16, 2023
New Jersey
3 reviews
1 helpful vote
Follow Donna Z.
Unfollow Donna Z.
Share Review
Report Review

HATE IT!
May 1, 2023

It sucks - pure & simple! Not easy to use. For example, saving docs with One Drive is confusing and frustrating! Also, you used to be able to access many different fonts when creating a doc; now you have to have a subscription to access most of them. As if Bill Gates doesn't have enough money!

Date of experience: May 1, 2023
Nevada
1 review
1 helpful vote
Follow Mayonaka g.
Unfollow Mayonaka g.
Share Review
Report Review

A guy repeatedly harassed me over a loss so when i called him a pedo he reported after calling me numerous slurs.

Date of experience: April 30, 2023
New York
1 review
0 helpful votes
Follow Ryan A.
Unfollow Ryan A.
Share Review
Report Review

I was gifted an xbox 20 years ago and have stuck by it since, despite buying 3 xbox 360's and the relentless garbage windows puts out. Enough is enough, you buy from them and they never learn. There are better developers out there. If we stop patronizing them then new companies that they are blocking have a chance, and nothing could be worse than what we have now.

Date of experience: April 24, 2023
Australia
1 review
0 helpful votes
Follow Cat W.
Unfollow Cat W.
Share Review
Report Review

Dumbest $#*!
April 21, 2023

I was charged for an Xbox live account since January when i never bought it. It took me 2 hours to get into contact with somebody about this issue and an hour to resolve it.
Sorely disappointed by this and highly frustrated that iv been told I probably won't even get a refund

Date of experience: April 21, 2023
South Carolina
3 reviews
19 helpful votes
Follow Jordan P.
Unfollow Jordan P.
Share Review
Report Review

Unbelievable. For months I have been trying to gain access to my xbox live account.If you change your phone number you will never get access to your account again. Over and over I have filled out a multiple page application that takes weeks for them to respond to. The whole time they will continue to charge you fore your subscription that you have no access to. Unbelievably greedy!

Date of experience: April 14, 2023
New Jersey
1 review
0 helpful votes
Follow Rochelle W.
Unfollow Rochelle W.
Share Review
Report Review

My Xbox Series X continuously disconnects from ANY Xbox controller I try to connect to it. It's come to a point where I can't even use the Xbox because there is a constant connectivity issue. I am furious my husband and I waisted $500 on a console that we can't even use and it is impossible to get in contact with anyone from Microsoft to fix this issue. It seems many people are having the same issue and Microsoft is doing absolutely nothing to fix it. Talk about under valuing your customers. We can a the issue fixed, or a refund. And after seeing how this company chooses to treat their customers, we will not be buying anymore Microsoft products.

Date of experience: April 13, 2023
Kentucky
2 reviews
2 helpful votes
Follow Cal L.
Unfollow Cal L.
Share Review
Report Review

Bad Customer Service Practices
April 13, 2023

Microsoft agreed to replace my Surface Laptop Studio when it couldn't be fixed. I was told to return my Surface, and they would send a replacement when it was received. At first I was thrilled they would replace the computer. However, the promised replacement was never delivered. Microsoft's staff refused to help me with recovering the package and stopped communicating with me. Now, they have my old computer, I have no replacement, and I'm out $1,600.00. I've filed a complaint with my state's attorney general's office, and hopefully I'll get my money back. This is the worst customer service I've ever seen. Stay far away from this company.

Date of experience: April 13, 2023
New York
2 reviews
0 helpful votes
Follow Susan V.
Unfollow Susan V.
Share Review
Report Review

Microsoft has no problem talking me to sell me products but if you need them they are awful. Let 2 rquests for a phone call when my word docs just disappeared, both times I was actually holding my phone and calls went right to voicemail, never rang! So looks like they tried to call me but really just sent a voicemail!

Date of experience: April 3, 2023
Maryland
1 review
0 helpful votes
Follow John R.
Unfollow John R.
Share Review
Report Review

The electronic Microsoft customer service is the worst ever. The chat feature is extremely inefficient. You can not get a quick answer to questions about spam or what you might think is a fraud request from Microsoft. The leadership really needs to do more management by walking around. I am sure the leadership doesn't know what Management by walking around is, so just google ot.

Date of experience: March 17, 2023
Missouri
1 review
0 helpful votes
Follow Gary J.
Unfollow Gary J.
Share Review
Report Review

I will be investigating Microsoft for hacking my computer then when my investigation is over will prosecute you guys for hacking in my computer over and over again

Date of experience: March 17, 2023
Florida
16 reviews
17 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

For TWO WEEKS now I have been unable to log in to my outlook e-mail. For some reason the password I had saved for YEARS would not let me in. Tried to reset password, they REFUSE TO RESPOND to my reset request. Went online, want me to log in with password THEY NO LONGER RECOGNIZE. REFUSE TO RESPOND TO RESET REQUEST. Tried calling. Go online, to the USELESS WEBSITE I HAVE BEEN DEALING WITH FOR TWO WEEKS NOW. REFUSE TO RESPOND TO RESET REQUEST. Try another method. Enter phone number. "That number not associated with a microsoft account."

I have had this e-mail for OVER TWENTY YEARS, now they will not acknowledge my password, refuse to send me a code to reset password, LITERALLY IMPOSIBLE to get help. Keep asking for e-mail address to respond to. HELLO, YOU INCOMPETANT BASTARDS, YOU WANT TO SEND AN E-MAIL TO AN E-MAIL ADDRESS I CANNOT ACCESS?

BOTS, BOTS, BOTS. NO HUMANS. NO RESPONSE. NO HELP. COMPLETELY USELESS COMPANY!

Date of experience: March 16, 2023
Pennsylvania
1 review
1 helpful vote
Follow Michelle R.
Unfollow Michelle R.
Share Review
Report Review

I have been having billing issues and the reps either hang up because they don't understand. Trying to get a rep is impossible! Why should you have a daily limit when the keep hanging up on you

Date of experience: March 7, 2023