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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
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I purchased 3 items for my wife as a surprise gift. I ordered her a USB Mini Plastic Desktop Super Fan, USB Flexible Free Rotation Silver 3-LED Computer Lamp with clip, and Crystal Ball Shaped Color Changing LED Night light.
The fan is high quality and has metal blades and casing, the lamp is metal goose neck and multi-directional, and the night light softly shines little pinpoints of light on the walls and she is absolutely ecstatic with her surprises!
The shipping was very fast and the quality of the items were a tremendous value for the money I spent.
Suffice it to say, I am the husband of the year in her eyes.
Thank you, Miniinthebox.com, for providing a easy to navigate website and high quality products!
I will Definitely be ordering from them again!
Thank you,
Capnaqu.
So far I have only placed one order for 4 items with miniinthebox.com. All four items I purchased were exactly what I expected and were described very accurately. One little speaker I ordered is listed as having a much higher S/N ratio on other sites. Miniinthebox.com only listed a S/N ratio of 45 db. Upon testing the speaker the miniinthebox 45 db S/N rating was clearly more accurate then the ridiculously high numbers listed on other sites for the same speaker. The expedited shipping got from China to Southern California in 2 days.
I purchased a G TMC Chest Belt for Gopro HD Hero 2 and 3 (Black) from Miniinthebox. It has proved to be an excellent purchase - a solid mount with lots of room for adjustments needed to fit over various pieces of clothing... I am really looking forward to using this in the summer, when I am out on the water in my kayak...
I went out on a walkabout along a skating rink on a river in the centre of the city, and was pleased with being able to record video hands free while doing so.
All the stuff is great quality and fast free shipping
I bought a Helicaptor from mini in the box last month and received it yesterday. Its so cute! It is the best online shopping experience I have had! The customer service staff are so helpful and you get a response so quickly!
I like this Retro Emerald ring so much that I ordered a second one for my daughter, Thanks miniinthebox.
I placed my order on 12/04/2013 they said it was all shipped on 12/06/2013 I never recived my order, they cant tell me were it is, and I payed for the order. So I asked them 4 times and still now answer if I will ever get what I payed the for.
What can I do?
The company does not have a customer service phone number and you cannot talk yo anyone in case you have issues like wrong item or nondelivery. It does not even say where it is based. Their customer service (which you cannot reach over any phone anyway) is not up to any expectation and it is not advisable to buy anything worth more than $5 - $10 unless you want to take undue risk.
Promised guaranteed 24 hours dispatch was a lie. It took 6 days to dispatch and received item eventually. No way to contact them unless you have a sales query
I ordered all ship in 24hrs products with expedited 3-5 days shipping and then was told that one of my products is not ship in 24hrs and will not process the shipping for another 13 days. What a scam! Canceled my order and will not do business with these shady people!
This was just my first experience with miniinthebox. That they are giving products which i cant found in the local market. My first experience was just great with the website
It's just ok to buy product from the website online, though I don't think that the quality is good...
I'm crazy about the shipping, it takes long time, and the packaging is poor. I think I would not buy something from this site any more!
Miniinthebox, dont go there. They are a scam, a complete ripoff. No product sent and no or little and misleading communication. They blocked me from fb rather than have to deal with me..
I never received my item, never received any communication via email. Opened a case via paypal, declined as it was more than 45 days. Frustrated... Will never buy again... Beware. Even if something happens don't wait for a long time for product. Open case immediately as paypal will pay in their time frame only... Beware
If it were possible to give it one star I would. I've been waiting sense Septemeber for my phone cases I've order. I'm not sure how to contact them and I'm very angry... I'm just hoping it will actually come... :(
I order since september 16 2013 and its been a month since i order the watch but until now there is no delivery and not receive the item. They said it will take about 10 to 20 days for it to arrive. They have no contact number or didnt give any tracking ffir my order., this is the first time i used this website to try but i am so dissappointed.!
I ordered a watch a month ago and still haven't received it. Customer service is difficult to find on their site but when I have enquired they have replied and assured me its coming. I'm beginning to think I've blown my money...
People people how much time it take until you learn that this is a real scam they send for a few people just to say that they working ok and to have a few review but if you take a look at the pages in google you see a lot of pages with costumers unsatisfied soo i buy as well 2 watches for 24 euro just to try to see and i didn get nothing they tell you to wait 20 working days wich is one month and they dont have a phone nr for one ticket 24 hours until we realise some people geting realy reach... its a scam dont buy thats my advice soo good luck
Great site, buy from it frequently without any problems!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members