MiniInTheBoxReviews 2,349

Beware of thieves! miniinthebox.com is stealing your money! I paid €450 - received wrong items, they don't reply and don't care!

I paid 372,52€ to miniinthebox.com for 8 LED ceiling bulbs (beginning of February). They sent me 7 bulbs - 4 of which are the wrong ones. I repeat: not what I paid for, not what I ordered! Yet I had to pay another €87 for customs. But the worst part is yet to come: they don't reply nor care about what I am emailing them: at first they told me I had to send them photos, details, etc. of the products - a question which I followed of course. Nothing after that - I have sent them an incredible number of 11 (!) emails within the last 8 weeks - no reply. (mid April!)

However, when I told them 2 days ago that I was going to complain on as many review pages as I found, they answered they I should be patient in waiting. Nothing else. I feel truly deceived and disappointed. Keep your fingers from miniinthebox.com. They steal your money - if you have a problem, they don't bother to help. Now I am here with the wrong light bulbs and paid more than €450 (!) for them. What a shame and a waste of money! I wish I had read reviews like that before!

And to Miniinthebox.com: only when I either get my money back or get the correct products shipped to me I will take down this comment.

I have to say that they have the most unfriendly customer service I have ever experienced. Their unwillingness to work with customers, especially first time customers who are going out on a limb to give you business, is appalling. When asking if I could pay extra to have my gift shipped before Christmas a couple weeks ago, the only answer I got was "no we cannot". Then, we asking if I could cancel my order, the response I got was "we can't do that". Plain and simple. No apology, no help whatsoever. I know my photo order had not been started yet, if they are busy trying to get Christmas orders out and my wasn't planned to be shipped until January, so I don't understand why the cancellation was a problem. I am now ordering 2 more photo calendars from Walgreens, who I can count on to get my gifts to me on time. It's a shame that I try to support small business, but end up having to use a big chain because of their level of customer service and reliability. Needless to say, I will never be using their services again.

My husband ordered me a tablet from Lightinthebox.com last year which is related to miniinthebox.com and I have enjoyed the tablet but since it came with no name brand it was difficult to find replacement charger or any information about it online for support when I needed it. The tablet has been finicky and the battery drains super fast, but for the price not too much complaining can be done I suppose.

A couple of weeks ago I ordered a miscellaneous group of items from miniinthebox.com and the shipping was really fast, service seemed excellent. The products were not very well packaged, not always the best deal on price as I came to find out later (some of the items I found days later packaged properly rather than wrapped in cellophane in a dollar store for at least seventy five cents less per piece), and very poor quality in most cases. I ordered batteries - they are really soft, easily bent, and fast drain. I guess you get what you pay for. I would say that I like the store as far as online China wholesale shippers go, but I doubt that I will do much more buying there.

It was an accidental site walk through with "MINIINTHEBOX" while surfing mails. The trial with less than 20$ request items came down to my door step after flying more than 5000KM was an astonishing experience. Further I had done with the trail of shopping worth of approxs; 500$ various products with several orders were truely unforgettable experience. Many of the orders were recieved within 10-days and now the whole family & company personals are shopping from home through this site.
Qualty products, prompt delivery by ZERO shipping charges, customer friendly tracking records and precise communications on query lead the customers to have complete failth with this website.
One of the distinguished performance is innovative high quality products are delivered as presented with actual snap shots on the website.
Remarkable online shopping website which ensures quality products.
Regards, Suresh.