Mint & LilyReviews 355

Placed an order. Started emailing them after 10 days. Their reply is always the same. They tell me to be patient. Then finally it looked like the package was shipped buy it was a notification that the facility in Jamaica, NY was waiting for the package. Then after another 5 days there was a tracking notice that the package was lost. The company (who I email daily) says they will not send a replacement. It's been 20 days. No package, no refund, same guy, Franz, on email telling me to "be patient ". I asked for a phone number or to please call me. He said we don't do that. Very sketchy all around. I wish I had read the reviews before I ordered. Stay away! Huge scam.

I ordered 2 custom name necklaces on September 3, which I have yet to receive. According to USPS track it says that the item is in Jamaica NY. It has never moved from there. After reading these reviews I fear I have just lost my money and have been scammed. I wish I had read this first. I have not received a response from customer service as to where or when my package will be delivered. I will update here if I ever receive my order….

The items were sent so late ( and I paid for expedited shipping) they were long after the event and they refused to speak to me on the phone, even after several requests. They are a complete sham.

I was so wrong to think this company is a cute little US made shop that really care about its customers. First, the quality is the same as the made in china items. Second, the customer service is so bad, basically it is what it is. Once order is place, money is received nothing can be done afterward. Third, literally took 3 weeks to receive 1 item from the order, the other items are unknown eta. They really don't care and can't cancel after money is in their pocket. They can offer future discount for more disappointment. No thanks!

I ordered my bracelet as a gift for a friend and received it 4 days later.

I love it! I can't wait to give it to my daughter!

Delivery took much longer than expected. Product is nice though.

Easy to order and apply promo code. I was very pleased with the verification of the delivery address. Also the shipping time. The service I have recipes was perfect.

Ordered May 3rd, with expedited shipping extra charge. Write to them on the 5th, 6th, 7th, 8t, 10th 11th and always the same reply from a "Gerald"... "I'm very sorry... your order had been processed"... I opened a case with PayPal and I'll escalate this in all possible forums... Scam and money theft... Paid almost $100 and I'll not be ok until I get it back.

Hope this alert everyone looking for a safe purchasing, this Mint and Lily isn't what you're looking... buy only from trusted sources.