Mint & LilyReviews 352

Mint and Lily is an excellent company to shop with! I had a small snafu with a Christmas present received, and the customer service team went above and beyond in an exceptionally timely manner to make it right! I was most pleased with not only their product, but especially with their customer service and desire to please! I have shopped Mint and Lily before this holiday season and I will continue to shop Mint and Lily in the future!

AI customer service, invalid tracking numbers, item didn't arrive. No human to talk to. Disputed charges as fraud since item didn't arrive when suppose to, then they changed the date to 25 Dec, tracking number still says invalid. Every email sent to them is responded to in a minute with a long winded "we are sorry BS" by AI. Can't review item as it never arrived, I am not saying you won't get your item eventually but just not when they promise. Time will tell if it ever arrives.

Customer Support with Mint & Lily is the best of ALL websites. Return & exchanges are so simple & easy. Even on Christmas Eve I received an answer to my questions in under an hour & this is unheard of in the industry. Mint & Lily genuinely want YOU to be happy. I am one happy customer & will continue to buy their beautiful jewelry.

Unfortunately one of my previous purchases tarnished. I hesitated to report it but thought I may as well see how quick they won't answer. Shockingly, I go a response to my reported disappointment that evening and within a short period of time I was refunded immediately. Thank you M&L for the integrity of your business practices. You've earned a life long customer. I've already shared my experience and promotion of your jewelry to my friends and family. Expect more orders your way!

If you're ordering from them, proceed with caution. I ordered on Nov 24 to beat the Christmas rush FOR MY 6 NIECES! Nothing has arrived and its Dec 18th already. When I reached out to them, I got a bot responses instead of actual help. Mistakes happen, we all know but ignoring customers doesn't. This company feels like it's running on autopilot at best.

Beautifully crafted jewelry that makes you feel radiant the moment you put it on. Each piece is timeless, flattering, and effortlessly elegant. A brand that truly understands beauty.

I ordered the rectangular diamond looking earrings and they appeared much larger in the picture. Very disappointed and in reading the return information there seems to be a restocking fee. So I'll just give them to someone and avoid the shipping cost.

I ordered the birthstone ring with my late husband, mine, and our three daughters birthstones on it. It truly exceeded my expectations. It arrived very quickly for a personalized piece of jewelry. I've already ordered another ring and a necklace because I was so pleased and impressed with my original order.

Shopping on this site made my Christmas gift giving easy! I was able to purchase items that were both simple in style yet very elegant to wear!

My experience has been great have purchased 2 items love them and think the garantee is great and today purchasing another bracelet

I started out buying Christmas gifts but have started gifting myself as well. Beautiful items and high quality at an amazing price. Merry Christmas to me!

I bought a new name necklace and it broke. I contacted customer support, described my problem and they sent me a brand new necklace! Love it 😍

I've ordered Mint & Lily before and have always been pleased with the ease of shopping and with quality of the jewelry. My daughters-in-love are going to love the birthstone bracelets.

I was very disappointed with my first purchase from Mint and Lily. I decided to give them another try. Very happy with the shopping part... now we'll await the items!

Very easy to shop and check out at Mint and Lily. Knew what I wanted the first time I saw the bracelets. The bracelets are beautiful and appropriate for any age group. I know the recipients will love their new jewelry …I am. The advertisement

I loved everything I have purchased. Quality and price make selections affordable. I'm really happy to see they have moved into the "a little spicy realm!". You have to check them out!

My first necklace order my daughter got one of mine she loves it and wears it all the time so now im getting some bracelets I know she will be so excited!

I have ordered several things from them and all were beautiful. I had one that didn't perform as it should have but they replaced it right away. Their customer service is great!