MintedReviews 192

This is our first time using minted.com after it was recommended by our photographer. The experience has been nothing short of awful. There were a ton of technical difficulties with the site, making it slow and unresponsive, and not saving changes, thus wasting more time having to make corrections again and again. Additionally, we received no confirmation emails, and when trying to contact customer support to make changes and edits to our orders (again, due to the glitches on the site), we waited for approximately 30 minutes on hold, were hung up on, and had to start the process again (waiting for another 30+ minutes... perhaps because of other unhappy customers). After finally getting ahold of a customer service rep (who could barely be heard due to constant static on their end), we were given a vapid apology and no acceptable resolution. This process has wasted days, and after reading other recent poor reviews, I'm afraid of what we might receive and tempted to cancel the whole order. Horrible experience. Would not recommend.

UPDATE: After being assured that a supervisor or customer service specialist would be getting back to us "shortly," we still have not heard from anyone. ON TOP OF THAT, they charged us FOUR TIMES for miscellaneous fees without explanation. DO NOT USE.

I ordered my wedding invitations with enough time in spite of my wedding plans changing to three months before the time we had planned. We counted on the professionalism of Minted to deliver in time and the invitations did arrive on the day they were supposed to... However, the envelopes were lined with the wrong color (rose gold instead of silver) and it really did not match our wedding invites at all. I spoke to someone from their customer support who said they would be able to mail out new envelopes that would arrive in 3 days. Now it's 7 days, one week after making me miss my deadline for mailing out my wedding invitations. Considering the price you pay, you expect a level of professionalism and attention. Minted is just unreliable and not worth the price.

First their wedding websites are nice looking to start but you can't adjust much in their predetermined layouts. Any picture we wanted to add was massive and full page, and no option to add a text box on a lot of pages. I am a UX/ graphic designer and this was a struggle.

Second, there are zero options for "create your own". As a graphic designer I make my own designs. I had to find a plain card and take everything out just to paste my own design in an image file format.

Third, I put together a "change the date" card, and selected to have them send me a proof beforehand. I use wikibuy for coupons online, and at first I blamed them for adding an express shipping code to the order, but that should not override my request for a proof! That should be applied once I approve of what is to be printed. "Great express shipping... when the card is approved and is printed!" I called and they said they would remake it for half price but that is still almost $100. Not cool.

Fourth, their "help" or "chat with us" section is total BS. It just tries to find FAQs. That is not chat feature.

Do NOT trust these people with such an important event as a wedding or shower or any other special occasion. I ordered invitations for my daughters baby shower and they were terrible. The invitations were mint green and pink as I ordered but they sent me BLUE envelope liners and BLUE stickers. They were suppose to be mint green to go with the rest of the design. They wouldn't take my word for it, I had to leave work to go home and take a picture of the invitation! The customer service is HORRIBLE! On my first call I didn't even realize they hung up on me. I was still talking. 2nd call disconnected. 3rd call asked for a supervisor, waited on hold for 20 minutes and then it just disconnected again. I am still trying to get my problem resolved but couldn't wait to warn others to not use this vendor so you will not be put in my position. PLEASE DO NOT BUY FROM THIS HORRIBLE COMPANY!

I had a great experience with Minted's customer service, both via phone and via email communications. I had made a personal error on my wedding invites and was requesting that I could add return addresses to my envelopes, and long story short their team bent over backwards to help me make it right without charging me anything. They apologized for putting me on hold for less than 5 minutes while they worked to figure everything out. They replied to my emails in less than a day and were very friendly and helpful. Definitely worth the higher cost of these invites because of the quality of service you also get with your purchase.

Like other reviewers, I am frustrated by Minted's handling of this data breech. I was sent an email notifying me that my name, phone number, password, and home address had been leaked from their system.

There is no easy way to delete your account.

I have now spent a week and a half trying to delete my account by submitting a service ticket, chatting with someone on their online portal, and speaking to someone on the phone. All three outlets told me that their customer security department would be handling it but that I could not speak to anyone in that department to have my account deleted immediately or even for a status update.

All of this has led me to feel that Minted does not care for either the security of their customers or for their overall level of customer service.

I'm only glad that I merely ordered a sample from them and never gave them any of my money.

I ordered magnetic save the dates from them and the quality is TERRIBLE. They feel like they are printed on cheap printer paper and glued to a magnet. My professionally done photos are extremely pix-elated and blurry. They tried to blame it on my photos not being high enough resolution. Again, these are very nice high resolution professionally done photos. I received no error message when making the magnet that there was an issue with resolution. The screen preview was nice and clear but when they printed they were awful. I am on a time crunch to get new ones made and get them out and all they are offering me is $56 dollars when I paid $280. I never thought I would be saying this but save your money and use Shutterfly. Almost half of the price and 10 times the quality. These magnets are actually printed on photo paper with a semi gloss to them and compliment the quality of the photo taken as opposed to your flat run of the mill paper. I had a friend who used them and her save the dates were beautiful. The only reason I went with Minted in the first place was because they had more templates to choose from and also printed addresses on the envelopes. Which is also the only reason they are getting two stars instead of one. The customer service is horrible. I had to call them back when they were supposed to call me. The customer service representatives can't do anything except send the issue elsewhere. I am again waiting on them to call me back. I had to send them attachments of the photos I used after sending them a picture of their horrible product because they were still trying to blame it on my photos. Can't wait to hear what the next excuse will be. Bottom line is poor quality all around and don't expect the product to look like it does on the preview.

In the midst of a tremendously stressful and frustrating wedding planning season, my heart was heavy having so many little frustrations on things going wrong with little details on my wedding. Thankfully, minted was a break from all of my frustrations in the planning process. They truly helped me feel like a bride again! We ordered the mini books. Our order was absolutely perfect! We love traveling and got to include multiple images from our various prior trips. We paid the little extra for the pearlescent touch and it was worth every penny! The shiny on every detail brought the biggest smile to my face! Not to mention the PRINTED addresses so my fiancé and I didn't have to mess with it at all! I was so scared after reading the reviews on here from people who had negative reviews, but it was the furthest thing from my experience! I am so so grateful that I chose to use them for my invites! Thank you minted for helping a super stressed out bride feel excited about her wedding again! I will be recommending you to any and everyone I know! Thank you thank you thank you! :)

I ordered my 2019 holiday cards from Minted in mid-December. They arrived on Saturday, 12/21/19, but were stolen off of my porch before I could retrieve them.

I contacted Minted customer service on Monday, 12/23. I let them know what happened and asked if there was any way I could get more cards (I was willing to pay for another order if I had to, and had also filed a police report for the package theft). I got emails from not one, but two customer service reps., apologizing for something that wasn't even their fault.

They re-printed my cards on Monday, got them in the mail on Tuesday, and when FedEx delivered them on Wednesday the FedEx guy waited at the door for me to answer and retrieve my package. They did not charge me for the new order, and my cards/pre-addressed envelopes were exactly as I had ordered them.

I cannot say enough great things about the company or their customer service. I feel like they went above and beyond, for something that wasn't their fault at all.

I can see all of the other negative reviews here... I wish I read this before I started my cards.

This is the worst experience I've had with any company. First of all, I tried to make a card three times only to have their website crash after all of my hard work. I then placed my order on 12/12/19 after previewing my work and saving it several times. My card arrived on time, but without the text on the back. I write to customer service and here's what they say, "To rectify the issue, we will upgrade the shipping of the replacement to FedEx Rush. As part of our apology for the inconvenience, we would love to honor you for a refund and we will coordinate the amount you want to the appropriate team." Sounds great right? It's a bald face lie.

Here's the next email they send to me two days later.
"I would like to inform you that we can request a replacement via a new order, or if you would like, we can process a 50% refund to your order number ******* as a part of our apology." Well, I can't use the cards that I spent $200 on because of the missing text in the back. And now they have the nerve to offer me a %50 refund? They were 100% wrong. It is now 12/22/19 and they want me to redo my order and use their awful website. I ordered Christmas cards and there is no way I can send out my Christmas cards by Christmas. I refuse to re-order cards and risk spending more money on this when I already dumped $300 total in my order.

I used this company before and I assumed that because you spend a lot of money you will have a quality product and quality customer service. Well think again before you use Minted because their customer service is awful and their website crashes during the holiday season. I will never use Minted again and I strongly urge anyone reading this to use another site. It will save you time and hard earned money.

Warning to anyone who ordered 2019 Christmas cards!

My order was supposed to arrive yesterday. I called today, they told me it would be here tomorrow. I asked for a tracking code and they said that i would get it when the order shipped.

So if you're tracking, they are supposed to be here yesterday/tomorrow, but have not shipped. I called customer service, waited on hold for 20 minutes and several more holds for what is now totaling 1 hour and 10 minutes and all I've got so far is that my cards will not be arriving tomorrow and actually haven't even been printed yet.

Minted was great last year, but this is a total joke. I'm on the phone with an international support center who cannot help at all or tell me when my cards will actually arrive. I will not be using Minted again, it's a total joke.

I am furious that my cards were ordered on December 3, promised by Dec 11 -and I still haven't received them (today is Dec 19). I had Live Chats and multiple conversations with Minted reps - all who promised different delivery dates. All were lies! Yes, their customer service team lies to their customers! Minted could not accurately tell me when I would be getting my cards, which prohibited me from just going to a local printer and getting it done. Now, for the first time ever, my Christmas cards will be late. That's 100% Minted's fault, not mine. I'm planning to enclose a note to my 175 card recipients explaining that Minted's unprofessionalism, terrible communication and lousy customer service is why my cards were late. I'm a fifth year user and Spend hundreds of dollars with them each year. That may be chump change for Minted, but there are plenty of other companies and printers that would like my business. Did I mention the HOURS I've spent on hold and talking (with no resolution or real info) with various customer service reps? Bah humbug, Minted. You get an "F".

I've used Minted x 7 years for my Xmas cards & always been happy. I just received my cards after ordering 9 days ago with "express" shipping. They'd completely omitted multiple lines of text on THE FRONT OF THE CARD! When I called, the CS person said they could replace once I uploaded pictures of their error, to which I replied what am I supposed to do with replacements? They won't get here until AFTER Christmas b/c it takes you guys 9 DAYS to get them here! That does me no good. No, I just want a refund. She said I can offer you a 25% refund. Ummm, excuse you? No I demand a 100% refund because this was completely a screw-up on your end. Then put on hold forever so she could come back and tell me to return the cards which they will throw away for a full refund. WORST SERVICE! Picture below of what I got and what I should've received.

My experience with minted was one of the worst experiences I have ever had with a vendor. I ordered my save the dates and was very excited. For some reason the order duplicated and I was charged twice. I contacted Minted to cancel one of the orders, but they ended up canceling both orders. I contacted them again telling them this happened and they put the order back in my cart to reorder. As annoying as this was, I did not think it would turn into the ordeal that it has. When I went back into my cart to reorder the save the dates, the price had gone up over $100. I contacted Minted to ask if we could arrange for the original price as this did not seem fair since they canceled my original order. For the past two weeks, I have been ignored and told to wait, yet no one is getting back to me. The customer service has been useless and extremely frustrating. No one at Minted seems to want to help, especially when this whole issue was their fault from the beginning. I am so disappointed in this process and will never even think to use Minted for anything else and will make sure to spread the word. There are plenty of other save the date vendors to give my money to with much better customer service.

It was long ago I experienced such bad customer service. On 8 DECEMBER I was ready to push the order button but suddenly the cart page was not able to save my payment details and therefore the order could not be processed. Whatever I tried every time I got the same error message. Tried 2 different credit cards, tried PayPal, tried different browsers, tried on my tablet. Always the same error message. Nothing worked although last year I was able to order without any problems with one of those credit cards.

Finally contacted live chat support. The only thing they suggested to do is to clear browser cache. When I told them I already did this the only thing they could do is report the problem to their "financial department" (wondering if that department even exists). They would followup and contact me.

After more than 24 hrs of silence I decided to give them a call (9 DECEMBER). The person on the phone could not help either but he would escalate the issue to their financial department and promised they would contact me later that day. 3 days and multiple live chat sessions later (!) still nothing had been done to solve the issue.

My advice: STAY AWAY from MINTED. Lack of service and professionalism and getting the feeling to be just a CASE ID is unacceptable! And if you don't I hope everything runs smoothly from the first time and you never have to deal with their "customer service"!

UPDATE: On 23 DEC I received an email from the Financial Team reaching out in regards to my request for assistance in placing an order with Minted!

Are you really thinking we're all fools? Well dear MINTED, you're more than 2 WEEKS TOO LATE! I needed help on 8 DECEMBER when I was ready to place an order! Do you really think I would still place an order to receive Xmas cards somewhere in January? If you can't deal with the Xmas rush STOP doing business!