You can find some gems on missguided. They have an app which you can track your purchases and returns.
Not all of their clothing is to my style but a good enough majority of it is. I love being able to see the whole outfit when browsing for clothes, like being able to see what shoes go well with the dress I want to buy.
The sales and discount codes appear often enough so you can usually get what you want at a better price.
They have a great range of sizes, styles and a good range of colours.
The delivery is quick, free with click and collect and you won't be overcharged for delivery to your home. The returns are free and easy, too. Just stick the provided returns label on the bag you were sent with your order and you're ready to go.

On multiple occasions where i have returned parcels to them they have claimed they havent recieved it if i lost my tracking id receipt! One day went on about 3pm to live chat to ask if they had recieved my order and they said nope and asked for tracking id, i said i lost the reciept and they said sorry we cant help, found it then at about 3.30pm and went on and asked again, they said they havent recieved it and asked for tracking id again and SUDDENLY they have said they recieved it and refunded me! JOKE! They still owe me money from other returns

I have bought from Missguided 3 times and so far, every shipment has been a positive process. I live in Singapore so shipping for me takes about 1 week to arrive and costs $20 (I usually don't care about the shipment time or returns because it is a hassle. I've had a package from Australia taking 2 months to arrive before). The reason why I return to shop here is the quality of the clothes. For the price, it is much cheaper than clothes sold in my country. They offer great styles and the quality is great.

I catorgrize MissGuided in the same league as ASOS! They have found there feet in the online shopping world and in my opinion smashing it. The quality of clothing has enhanced since about 3 years ago when I first began to use them. The reason for this review is because ive ordered clothing from them outside the UK and they have always got to me when stated and in perfect condition and the communication is great on all platforms. I always recommend Missguided to my many friends.

I'm super pleased I just won my court case against missguided. After a long road I finally get my money back they owed me.
I would advise customers to think twice when shopping with them as if you have any problems with them they don't deal with complaints correctly, they don't get back to you 7 times out of 10, they refuse to give you their complaints process, they are not linked to and ADR service or ombudsmen and when the time comes to you having to take them to court they cause you to spend alot of your hard earned cash. I got my monet back but unfortunatly was still out of pocket as in a small claims court you can not claim for the damages. Despite the clothes being nice it's not worth the hassle. They treat customers like crap as they have done me and others I have spoke to. I will continue to spread the word on all review websites to put other customers off from shopping with them. And hope the business soon crumbles.

Avoid at all costs. Quite frankly it is not worth taking the risk paying money to this company. I made an order on Monday, paid next delivery, all very easy? So I had missed the cut off for next day delivery and my parcel would be delivered on Wednesday - Cant complain.

Wednesday goes. Apparently my parcel had been delayed so I was advised to allow 24 hours - questionable vague answer as to where my parcel was.

Thursday comes. Still no parcel or shipment update. I contacted Misguided on 3 separate occasions across the day, each time i was given a different excuse or simply told to wait " it will come today". First my parcel had "missed the delivery van" and then i was told that they didn't know why it had been delayed but i should still wait until 9pm in case it arrives.
When i questioned all of this and the excuses I was told to re-order my items, and when the other items arrived to return those - you can bet i would then also be charged to return the items. Question: Why would i send this company even more money when they clearly didn't value the custom the first time and have no care for their customers.

So Friday comes - still no parcel and no update to the tracking service. Now the next excuse comes- "the van broke down" (i thought my parcel had missed the van?). By this point i have contacted the company 4 times, i have come to expect the half hearted "customer services" from Misguided and the dismissive attitude of the staff is really starting to wear thin. "Its definitely on its way to you today and is due to be delivered".
So late afternoon, still no parcel, still no tracking update. I contact Misguided again, this time after explaining a 5th time that the tracker is no longer updating and I still have no parcel the customer service agent advises i am correct and she will chase this up with the courier and email me to let me know what they say.

Saturday - Still no email. Still no tracking update. Still no parcel. I contact Misguided again.

"As there hasn't been a scan since 7th and to get this sorted as quickly as possible, I'm going to request they return the original order to us. I can offer you a refund or a replacement order. Which would you prefer?"

A replacement order? I will never be ordering another item and will definitely be sure to recommend none of my friends or family do. Its taken 3 days to get some form of direction and they still cant give me an answer as to whats happened with my parcel. The service is quite clearly copied and pasted from a script with no care towards your individual issue. I asked to make a formal complaint - apparently this had been noted on my file but i'm sure that too will get lost like my parcel.

I am very disappointed in Missguided's customer service and how they've treated me in the last few months!

I Placed an order
Wasn't pleased with some items so returned them
Didn't receive any credit for some of the items so messaged them eventually, after waiting to see if i'd get any communications from them as they do say allow some time.

Still didn't hear back so i contacted them.
They refused to give me back my money but offered a credit note.

I accepted it as i would lose my money otherwise, but the code was useless!
It wouldn't work!

Messaged them severally, they all use the same troubleshooting process like robots!

Even after telling the next rep that the previous rep had me do the same thing!

And the funniest thing, their response was always, it's working on our end so it should be fine at your end. Really? Missguided, really? And you call that customer service? It's November now, i'm still £60 short and have no items to show for it.

Today 22/11/2017, they are STILL refusing to sort this out and are also refusing to provide details of their governing body

So, I stopped ordering from Misguided due to their horrible customer service. A few days ago, I decided to order a dress from the company, optimistically hoping the service had improved. I am currently almost two weeks post-op from major surgery, so I felt comfortable ordering the item, knowing that if the item was not suitable, I would be able to use the Hermes collection option to return the parcel. When I received the item, it was evident that the item was not for me. I visited the Misguided site, to arrange for a collection. However, the system would not generate a collection time. I contacted Misguided via chat and chatted with Emma. Emma advised me that my item was not eligible for Hermes collection because it was delivered by Yodel. What? For starters, as a customer, I do not have the choice as to which delivery company Misguided chooses to select to deliver my parcel, secondly, on the Misguided website, Hermes collection is offered as an option, it does not offer a disclaimer that the service is not available if the company decides to use Yodel to deliver parcels. I advised Emma of these concerns, and that I would be unable to travel to the Hermes shop due to my surgery. I further advised that I may be able to get a neighbour to travel to a drop off location at a corner shop maybe a minute away, but that was it. Emma advised that the closest Hermes shop was 8 mins away. I expressed my disgust with the false advertising on Misguided's website; I further explained that customers should not be inconvienced, due to Misguided's decision to stop using Royal mail as a return option and to selectively choose which parcels are eligible for Hermes collection. I requested to communicate with a supervisor. Emma asked me what solution I wanted; and I advised her that Misguided needed to generate the required paperwork for a Hermes collection or if I called for the collection of the parcel, Misguided should reimburse me. Despite my request for a supervisor, Emma immediately claimed that she spoke with her supervisor Sowdha, and was advised that they could not help me, and I would need to travel to a Hermes location. This response is totally unacceptable! The blatant disregard displayed tonight from Emma and Sowdha was totally improper. Misguided's website site provides false information relating to their return options for their customers. The verbiage on the website attempts to give the appearance of returns being hassle free and low risk for customers when in actuality the company wants to make the return process as complex and inconvenient as possible. I will never do business with this company again

I got two different orders. They "lost" my first one in transit and my second one is on it's way (im able to track it.) They offered me a refund for the misplaced order so I said yes. Then later that day, they emailed me apologizing and saying they actually have my first order and gave me a tracking # so I click on it and is actually a tracking for my second order! So frustrated. They think they can play smart and rob me? Filing a dispute if nothing shows up in my door in the next five days.
They are very disorganized and misleading. SAVE YOUR MONEY. This website should be shut down. Just look at their Facebook page. It's crawlin with complains about customers' refunds or orders. Wish I seen that before purchasing stuff from Missguided.