Motherhood MaternityReviews 84

After years of buying from this company they showed their true colors when I ordered myself the 12th identical bra and bra size I've always gotten and it came 2" smaller and they wouldn't refund me or make it right in any way. I won't be buying another thing from this company. I'll miss my old bra because it's the only one I ever used.

I ordered my clothes over three weeks ago. For the longest time they set the label was created but it had not shipped. I kept emailing to ask about it, and they kept telling me to wait longer and that it was on the way. It was very clear that it was not on the way yet. After 2 1/2 weeks, it finally left the facility, And since then it's been sitting who knows where for another five days. The customer service has been absolutely atrocious. One of the items that I purchased was oversold so they told me I wasn't going to receive it and offered my money back on a gift card rather than the original payment. Absolutely horrible on every level.

Would not recommend purchasing anything here. You might get your order or you might never hear back from anyone. They also do not have a great streamlined system in place to determine whether something is in stock or not. I ordered a swimsuit, received my order confirmation and then radio silence for two weeks. I reached out multiple times. I eventually filed a complaint with my bank and thankfully they handled it very efficiently. Surprise, surprise when I finally get a response from Motherhood the next day stating they had received a notice from my bank AND the swimsuit was out of stock. Take your business elsewhere. They are having so many sales, I'm unsure if they scam here and there or they just can't really keep up with the orders. Save your time and money.

I ordered three different colored shirts from their website and I was sent three shirts but with the same color (grey). From what I remember when I was ordering, there was a sale going on and when I was trying to select the size and color, it was refreshing alot. When I received the shirts, I tried called the customer service and they told me to pay for the shipping because it was my fault for ordering the same shirt BUT THREE OF THEM. I told the representative that I was not going to pay the amount I bought the shirt for the shipping, she told me thats all she can do for me. This is unacceptable and will never order from this place again. Worst experience ever.

This is my third pregnancy so not my first time shopping here but it is now my worst shopping experience I have ever had. I ordered a pretty large order and said it was shipped out but never showed up so called fedex who shipped it and they said they had the package but motherhood maternity did something wrong so they can not ship it to me so called them and they said they can't do anything about it and made me wait 25 days to see if it would show up even tho FedEx said it will not. Then 25 days are up and they said they will reship, well guess what they lost that package before it even got.sent out of their facility. So call again and they say if sorry we will ship it again now we're way over a month since I ordered and they took my money. But guess what now there out of most of the stuff I ordered so they could only fill half my order and then give me a gift certificate for the rest like they think I would ever shop with them again I had to fight to get my money back on something that was their fault twice now. And now I finally received part of my order 40 days from order but it was messed up and not the right stuff and they expect me to ship it back to them so they could have their mistakes back or there going to charge me more they said they are unbelievable and terrible customer service I couldn't get one manager or head person to talk to me on the phone save yourself the hassle and buy from anywhere else plus their clothes arnt worth the money.

I ordered some items and when I put my address to be shipped I put 4988 instead of 4989 and it was delivered. But I didn't receive it. On my street there is only 10 houses that have an address that end with an odd number. I checked the doormats on all houses and not one of them have any kind of door mat that resembles the picture. I called the company and fedex and because I typed it wrong and it said it was delivered they won't help out. They said I can order it again and update my address but I would have to pay regular price and if FedEx still delivers it to wrong address that I would still be out more money and or merchandise. Never will I order from them again

Their website will take your credit card information/Apple Pay details before you are ready to submit an order. Even if call them immediately after it happens, they will tell you that there is nothing they can do about it and can't cancel/modify an order.

I wish I had read the reviews since others have had the same issue with them.

I am disputing the charge with my credit card company as well since I did not approve the submission.

Do not shop there unless you want to lose your money without approval.

I wish I would have looked deeper into this company before buying from them. I wasted $60 on maternity/nursing bras that fit terribly, look frumpy, and do not function as advertised. Customer service was useless.

They had also voluntarily added a free holiday tote to my order (which was placed in January) but I haven't received that yet and don't see that it's shipped. Keep your outdated and sad excuse for a "gift"!

This is my 1st review ever!
I am so frustrated with this company.
The worst customer service ever!

1. I called to check for an update cause I couldn't track my order something so simple. They asked me to download an app.
2. Called and was on hold for 10 mins that turned into 20 mins phone call with more frustration.
3. They couldn't update my delivery address.
4. No due date for delivery so delivery could arrive after Ice given birth. What need do I have for maternity clothes then.
5. I CAN NOT cancel my order!
6. No supervisor available to speak and solve this simple issue. Any one of them.

The worst experience I've ever had!

This company charged me nearly $180 for a coat that they never shipped. I have been asking for a refund and to cancel my order repeatedly, and am being continually told that their 3rd party supplier hasn't shipped it yet. As the company that processed the payment, they should be responsible for issuing the refund. They continue to tell me that my "request to cancel" is just a "request" and that it's a petition that must be reviewed. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

This is our last baby so I decided to splurge and bought an expensive (over $100) jumpsuit from Motherhood that was on clearance (no refunds/ exchanges). I was sent a defective jumpsuit (which customer service acknowledged). I was offered 25% off (no refund on the 10% tax). They refused to replace/ exchange or refund. I would hate for another expectant or postpartum mother to be as disappointed as I am, out almost $100, and having to go through the hassle of filing with their credit card company. I've purchased from a majority of other mainstream and some small shop maternity/ breastfeeding/ postpartum brands and Motherhood Maternity has provided the worst customer service I have ever experienced. I would recommend to save yourself the hassle and shop elsewhere or understand that if you buy an item from Motherhood Maternity that is listed as clearance with no refunds/ exchanges you will be out of luck when they send you a defective item.

They do not honor orders that have not been delivered to sender even after stating themselves that the order was not delivered. They also do not respond to emails.

Ordered over $100 worth of items, all but one arrives. I sent three emails requesting information and follow-up, NO COMMUNICATION. I call the customer Number and the representative tells me that the item was canceled because they ran out of my size. The item I ordered is still available for purchase online and there was no communication I would've never gotten my refund or an answer to my question without having to reach out to them multiple times. Don't waste your time maternity clothes from motherhood aren't that great was going to try them this one time because they were on sale and it was a complete waste of my time and now I have to find a new going home outfit.

I have placed 3 orders with this company, first one they put the wrong address on package so it was returned to them. The second 2 packages have yet to arrive at their destination and it has been approximately one month since placing order. I have contacted customer service numerous times and they have been little or no help. DO NOT ORDER FROM THIS COMPANY NOT WORTH IT AT ALL!

I know there are supply chain issues, but shipping has taken weeks for clothes I needed during the winter months. After losing the first order, I was supposed to be given a discount on my replacement order but it was never applied. I made a second order in November and the items still haven't arrived nearly 8 weeks later. Customer service has been non-responsive. The clothes I did receive haven't lasted. One shirt wasn't even worn yet but the stitching started coming out after one wash. The colors have also faded quickly and the one sweater I received out of four ordered has pilled all over and looks old after one wash. I understand that there is little businesses can do with supply chain issues, but the non-responsiveness makes it theft.

Yep, you heard it right. After ordering five items, I returned two IN THE SAME PACKAGE to Motherhood. They refunded the less expensive item and claimed to have "never received" the $40 poncho that was returned with the pants.

They submitted a "search request" to their warehouse and told me it would take two weeks to look for the item. After two follow up calls, being told the same thing and now over two months later, I'm out $40 bucks and don't even have the item.

Absolutely terrible customer service. I will never use them again.

I bought two maternity clothing items as Christmas gifts on Nov. 11 and had them shipped to me to give to my daughter-in-law for Christmas. She opened them on Christmas Day and unfortunately, neither one fit. When I called Motherhood Maternity to find out how to start a return or exchange I was told they could not help me since it was more than 30 days since the date of purchase. But they are Christmas gifts! So I emailed Motherhood Maternity twice and no reply! I have never heard of a store with a worse exchange policy and such disregard for their customers. I will never shop there again :(

It shows on my receipt that I could return things for 30 days. I just needed to exchange for a bigger size on 1 item. They said I had to BUY it again if I wanted a bigger size! Ridiculous!

Placed an order, it said it was delivered but I never received nor did my neighbors... called and they said they can't do anything until 10 days after it said it was delivered... I ordered a shirt for a special event and now I'm screwed. I WILL NEVER ORDER FROM THEM AGAIN OR ANY OF MY FRIEND OF FAMILY!

Ordered 4 bras. Spent $96. Was supposed to get 4 free panties. Only let me put one in the cart. When they came there were no panties. Called company. Was basically told too bad. They were willing to offer free shipping if I wanted to pay for the panties. What a scam.