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MyFax Reviews Summary
The company has garnered significant criticism for its customer service and billing practices, with many customers expressing frustration over difficulties in canceling subscriptions, unexpected charges, and inadequate support channels. Common complaints include long wait times for phone support, ineffective automated responses, and a lack of transparency regarding billing. Conversely, some customers have reported positive experiences with the product's functionality and noted instances of helpful customer service when issues were escalated. Overall, the sentiment leans heavily toward dissatisfaction, indicating a pressing need for the company to enhance its customer service and communication practices.
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Mandip provided excellent customer service! My Debit Card had to change and I failed to notify MyFax, thus, my payment was not processed. I added a new default card and Mandip deleted the old card, since, I was unable to do it on the website. She is a very valuable asset to the organization!
I really appreciate to Fiona, good support and politely answered which I have asking questions and enquires Fiona solved my issues and giving quick response thank you very much Fiona
Hello Vijay D.,
Thanks so very much for the fantastic 5 star rating and feedback in regards to the Customer support proved by Fiona. We truly appreciate you taking the time to share your experience with us. Fiona will be so pleased that she was able to assist you with your account needs. Should you have any further questions or require additional support, please let us know or message the Social Team anytime at socialsupport@myfax.com.
Many Thanks. Stay safe and healthy,
MyFax Support Team
Faxes were either never received or such poor quality to be illegible. Terrible customer support; tried cancelling several times and still was billed; Took 30 minutes to close my account. Does not feel like a real service.
Hello Mary,
This is certainly not the impression we wanted you to have of the service. We would have been happy to have assisted you in resolving any receiving issues and setting adjustments needed on your account to ensure that your service was working to your full satisfaction as we are always here to help.
We currently offer direct online cancellation for all U. S and Canadian account holders, in addition to 24/7 phone & live chat support. We also provide email, mobile App and Social Support to assist with all billing and technical inquiries. Should you require additional support or like this matter looked into further, kindly message our Social Team at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Very helpful and courteous. Great service. My fax is a fantastic service we have had for several years. Definitely recommend to anyone wanting a very good fax service. Thanks to Mandip Saini!
Hello Robert,
What a fantastic review and we greatly appreciate you taking the time to share your experience with us. We are so pleased to read that Mandip provided you such great customer service and we will be sue to relay your kind words of appreciation to her. Should you have any further questions or require additional support, please let us now or message the Social Team anytime at socialsupport@myfax.com and they will be happy to help.
Many Thanks. Stay safe and healthy,
MyFax Support Team
I have been a subscriber for YEARS. For the most part the service has worked, however, it's not perfect, and when things don't work right, you can't get any help from MyFax. Today, I tried to fax a 2-page document (pdf) 3 times, and I kept getting the following message: "General System Error".
Tried to get technical support by phone, but never could reach anyone. In fact when you choose the phone option for "Can't send a fax", there is a prolonged period of silence. As far as anyone would know the call went into limbo. However, EVENTUALLY, the call does continue with "Unusually high call volume", and it suggests chatting in for support. I could find no Chat link on any page on their website after I log into my account.
So, I decided to email customer support. Before I started to compose the email, I noticed a confirmation from MyFax that my fax did go through. Weird.
The reviews on this sight are disappointing and not good for MyFax. Evidently the reviews are true, as when one calls MyFax for support, there is actually an option to Cancel Your Account. I'm assuming they are tired of dealing with disgruntled customers.
If I didn't need to fax occasionally in my business, I would not have this service.
Hello Mike,
Thanks so much for your feedback and we do apologize for your initial login issues and for the extended hold time to reach our phone support. I am thrilled that one of our online chat reps was able to assist you wish this matter and get you logged in. Should you have an further issues, please feel free to message the Social Team anytime at socislsupport@myfax.com or through the mobile App and we will be happy tp help.
Please note with your MyFax account, you may also send and receive all faxes rom any registered email address on file to any/all fax numbers. You may learn more at https://www.myfax.com/features/fax-by-email or message us for additional information.
Many Thanks. Stay safe and healthy,
MyFax Support Team
Chat support was helpful. Resolved my issue. I cancelled the service as it's rarely used. The chat support person was helpful
Hello Dawn,
Thanks so much for your feedback as it is much appreciated. We are so pleased to hear that you were so well assisted through our online chat support. Should you have any additional questions or require the service in the future, please keep us in mind. You may reach out to our Social Team anytime at socialsupport@myfax.com.
Many Thanks. Stay safe and healthy,
MyFax Support team
I had used this service for over 15 years. I had not used it much over the last 3 years but continued to pay $110 per year. In 2020 I was locked out of the account. I attempted to contact customer service but was put on an internal hold. I was never able to reach anyone and the automated responses indicated they could not find my account. Despite all this I was charged the $110 again. I FINALLY was able to speak to a live person who did not offer an explanation and stated he could not refund my payment even though I did not have access to the service. I explained how long I had been a customer and would be more than happy to share my experience to all of my customers. I was put on hold AGAIN and finally told they would refund a little over $90. That was several months ago and I have NEVER received anything from this company, no money, no email, NOTHING. I have changed to a different service and will never use nor recommend My Fax to anyone.
Hi Richard, This is not the experience we want you to have. We do provide 24/7 phone support at 1-866-563-9212, live chat support as well as email support through the mobile App. Please message your account details to socialsupport@myfax.com so I may look into this matter for you. Thanks,^DH
I used MyFax to send several faxes on the day that I joined, and they all went through without any problems. My situation changed, and I no longer had a need to send faxes. I contacted MyFax via email, and they ended my trial subscription. While my credit card was charged, they immediately reversed the charge when I asked and followed-up personally to provide evidence that it was reversed. I know other reviewers said they had problems with this, but I did not, and I appreciate MyFax addressing the issue promptly.
Hello Dean,
Thanks so much for sharing your feedback and for the updated review. We are so pleased that this matter could be resolved for you. Should you require any additional support, please let us know or message our Social Team anytime at socialsupport@myfax.com.
Many Thanks. Stay safe and healthy,
MyFax Support Team
I have had the service for several years and it has worked every time I have use it. I did have an issue not with service but with billing. Joke, the rep helped me and all is well. Thanks, Joke
Hello Louise,
We truly appreciate you taking the time to share your feedback and for the 5 star review of your chat experience today with Joke. We are so pleased that she was able to assist you with your billing issue.
Should you have any further questions or require additional support, please let us know or message our Social Team anytime at socialsupport@myfax.com.
Many Thanks. Stay safe and healthy,
MyFax Support Team
I was contacted by my credit card company that your company had billed $22.70 for my last billing cycle instead of the $10.00 a month I have paid since 2009. I spoke with Lucy about the issue. I was not aware I had gone over my allotted 200 pages a month, so I consider the bill justifiable. I will let my credit card company know this was a legitimate charge.
This was my first experience with your Customer Service Dept. during the almost 11 years of being your customer. Lucy was extremely nice and professional in handling the issue. I sincerely thank her.
Thank you.
Hello Hope,
Thanks so very much for the wonderful and heartfelt review and feedback of the service and of your customer service experience today. We are so pleased that Lucy was able to assist you today and should you have any further questions or would like us to look into other plan options for you, please let us know. You may also reach out to our Social Team anytime at socialsupport@myfax.com and they will be happy to assist you.
Many Thanks. Stay safe and healthy,
MyFax Support Team
Your representative Rowena A. Offered me very good service when I contacted to cancel my account. She offered me an alternative plan without pressuring me. I simply do not require the service any longer and Rowena was understanding a quickly processed by request. The services has been very good for my needs however I no longer require fax services. Thank you for your services over the past several years.
Hello Ian,
Thanks so much for your wonderful and heartfelt feedback and stellar5 star review in regards to your customer experience with Rowena. We are sorry to see you go but we truly appreciate your loyalty through the years and should you have any further questions or require us in the future, please keep us in mind. You can message our Social Team anytime at socialsupport@myfax.com.
Many Thanks. Stay safe and healthy,
MyFax Support Team
I signed up for a 14-day free trial 2 days ago. I was shocked when my card was charged $10 today. When did a free trial for 14 days become charge me $10 in 2 days? Completely lost my business and I will be disputing this. I would have gladly paid $10 to fax something elsewhere but the principle is the principle and this company clearly has none. Stay clear!
Hello Ca B,
This is certainly not the experience we want you to have. Please send us your account details to socialsupport@myfax.com so I may look into this matter and resolve this for you.
Thank you kindly,
MyFax Support Team
I needed thinking it was Friday I might not be taken care of but this team is great! Thanks Fiona M.
Hello Shannon,
Thanks so much for the wonderful feedback and top notch review in regards to your recent interaction with Fiona. We greatly appreciate it. Please let us know if you have any further questions as we are available 24/7 for your convenience. You may also reach out to our Social Team anytime at socialsupport@myfax.com.
Many Thanks. Stay safe and healthy,
MyFax Support Team
MyFax was exactly the service I needed when I was required to send a fax but all I had at my disposal was a PDF a computer and internet connection. I needed to make a phone call to cancel my account, however John B. Was very kind and courteous. I had no problems discontinuing the service.
Sincerely,
Nathan H.
Hello Nathan,
Thanks so much for the incredible review and feedback in regards to your MyFax experience. We are so pleased to learn that John was so kind and courteous in assisting you with your cancellation request. Please let us know if you have any further questions and should your faxing needs change, we would love to have you back. You can reach out to our Social Team anytime at socialsupport@myfax.com.
Many Thanks. Stay safe and healthy,
MyFax Support Team
I forgot to close my myfax account and called 3 days after the charge was taken, I explained I knew this was my fault and asked if I could cancel and even get a partial refund as I'd just lost my job due to civic-19. The guy I spoke to (John B) rather than say no, said he was sure there could be something done for sure and asked how I was with the crazy times happening right now and we chatted for a bit, after our chat I said the refund was fine and just wanted to close to avoid future charges but John said he understood and would still go ahead with refund given my situation, this I was not expecting (not the refund) but the human kindness and interaction. This has made my day and myfax are so lucky to have John, thank you John!
Hello David,
This is fantastic news and we are so appreciative of you taking the time to send us your feedback and such a wonderful and heartfelt review in regards to the customer experience you had with John. These are most definitely difficult times for us all and first and foremost we need to look out for one another. Please let us know if you have any further questions and should your circumstance or faxing needs change, we would love to have you back with us. You can reach out to our Social Team anytime at socialsupport@myfax.com an they will ensure you are taken care of.
Many Thanks. Stay safe and healthy,
MyFax Support Team
Don't touch them - they are lying thieves who will rip you off and never cancel your monthly fees even after you have all the cancellation emails etc. TOTAL SCAM
Hello Jamie R.
This is certainly not the experience we want you to have. Please send us your account details to socialsupport@myfax.com so I may look into this matter and resolve this for you.
Thank you kindly,
MyFax Support Team
It took me only 12 emails and 160 minutes of waiting for the support team on chat to get my account cancelled.
Beware and better keep your credit card in the wallet than give this bunch of thieves access to
Hi Alon L,
This is not the experience we want you to have. We do provide online cancel option, 24/7 phone support at 1-866-563-9212, live chat support as well as email support through the mobile App at android@myfax.com and socialsupport@myfax.com. Should you still require assistance with your account, please message us directly at socialsupport@myfax.com and we will be happy to help.
Thank you kindly,
MyFax Social Team
First, the instructions are written "as if" you are sitting in the office with them and can ask any questions you need. Arcane. Confusing. They think it's so fabulous that they are sending through email that they forget that people just want to send a fax. They do not want to be doing a continuous happy dance over the email facet. The service didn't work well for me because I couldn't tell if the One Important Fax I needed to send actually was received. Machines tell you that. This service doesn't. And PCMag was right: For today's technology, this service is pretty clunky. Lastly: Trying to cancel. I don't believe the 24 hour online availability because I sure didn't see it. Once I got connect with an "agent" in Chat, it took 15 minutes to actually get canceled. That was after waiting another 15 minutes just to get connected to an agent. Said agent, whose name was "Joke" - yes, really, "Joke" - I shiver just thinking about it - spent all that time trying to offer me a $5 option, then a credit, then keeping the service till the end of the month because "it was paid up." I couldn't get this guy to cancel my service politely and then Go Away. Is that so unreasonable?
Buyer beware! Read the fine print, they will charge you crazy prices during your "free trial" if your fax takes a long time to send. This is absurd and likely outright fraud. You have to literally hope your fax sends quickly otherwise you will be charged extra. DO NOT USE!
Hello Jeremy M,
This is certainly not the experience we want you to have. Please send us your account details to socialsupport@myfax.com so I may look into this matter and resolve this for you.
Thank you kindly,
MyFax Support Team
I did the trial, it didnt work for me needs so I cancelled. Received an email acknowledging my cancellation.
Then I was billed, followed up and have been given the run around (I need to provide my credit card info by email... not going to happen... apparently I was "extended an offer" to continue my service and my lack of response meant to them that I was somehow accepting the offer and not cancelling?). This company is a scam. DO NOT even use the Trial, you will regret it
Hello Jessy W.
This is certainly not the impression we want you to have. Please send us your account details to socialsupport@myfax.com so I may look into this matter and resolve this for you.
Thank you kindly,
MyFax Support Team
From the business
Send and receive faxes through your email, the web, or smart phone. MyFax provides exceptional value, a great low monthly price, and 24/7 Customer Support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jim,
We truly appreciate your taking a moment to send us such stellar feedback in regards to your recent customer experience with Mandip. We are thrilled to learn that Mandip provided you such excellent care in assisting you with your billing update and she most certainly is an asset to MyFax and J2 Global. We will be sure to share your feedback with her and how appreciative you were of the support she provided. Please let us know if you have any further questions or require additional support as we are always here to help. You may also reach out to our Social Team anytime at socialupport@myfax.com.
Many Thanks. Stay safe and healthy,
MyFax Support Team