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MyFax Reviews Summary
The company has garnered significant criticism for its customer service and billing practices, with many customers expressing frustration over difficulties in canceling subscriptions, unexpected charges, and inadequate support channels. Common complaints include long wait times for phone support, ineffective automated responses, and a lack of transparency regarding billing. Conversely, some customers have reported positive experiences with the product's functionality and noted instances of helpful customer service when issues were escalated. Overall, the sentiment leans heavily toward dissatisfaction, indicating a pressing need for the company to enhance its customer service and communication practices.
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I created an account in order to be able to send faxes. However, I did not work and now I cannot cancel the account.
I get an error when trying to cancel through the web "Sorry, We are unable to complete your request online." If I write them by mail I just get an automated mail.
I wish I had read these reviews before I signed up for the free trial! This is a terrible service... bordering on a scam. I sent one fax and received a notification that delivery had failed. I tried to resend it-- same notification. I tried a few times... no luck. Gave up, then the next morning got an email that many of these faxes did go through, resulting in overage charges because it was sent multiple times. I emailed and argued that these charges should be reversed as the email said that transmission FAILED... not that they would keep trying. They told me they would not reverse charges. I emailed again questioning this and explaining the situation and they did not reply. I tried to talk to them via the customer support chat on the site and the same thing, with an added touch of rudeness. So I tried to cancel my account and you have to call someone to do that. Seems that all this service is designed to do is to trick you into spending more money than you should and making it hard to cancel the recurring monthly charges. Run far away!
Hello S. P,
This is not the impression we wish for you to have. When the fax has been successfully delivered to the intended party, it will contain your "Fax Details"- Date (always listed in GMT, number of pages transmitted, length of transmission, and most importantly the receiving fax machines/servers Reference ID- which is confirmation that the fax complete on their end). Our system will make up to 3 billable attempts to send the fax prior to sending you an unsuccessful fax transmission report. If the fax line is ringing to a busy tone, we will attempt up to 5 times to reach the line prior to sending you an unsuccessful transmission report. In cases such as these, no transmission or duration can be detected. We do provide 24/7 phone and live chat support in addition to email, mobile app, and Social Support to assist with all technical and billing issues and would be happy to look into this matter for you. Kindly email the Social Team at socialsupport@myfax.com if you would like us to address this with you.
Many Thanks,
MyFax Support Team
It says 14 free trial. It says 8 or 9 dollars a month!? Wrong! They don't tell you that it'll be annual charges of $100.00 USD! They will just charge your card without permission the moment you create the profile. Any attempt to cancel will not work. In the emails it says annual accounts cant be cancelled on the website. If you tell them you've cancelled the card and reported the fraud to the bank, they'll just block your access to login and you'll start getting emails saying how to cancel and detailing how annual accounts cannot cancel. I'm still waiting for my bank to investigate the website to see the scam and credit the $100 back to me. I'm waiting on a new card. Stay away from this SCAM!
Hello Jose,
Thank you for your feedback as this is not the impression we wish for you to have. When you sign up online, through the mobile app, or with a representative you may select to go on our monthly or annual savings plan in the currency of your choice. It appears that you signed up for an annual subscription in USD currency which would disqualify you from direct online cancellation. We do still offer 24/7 phone, live chat, mobile app, and email support to assist with any billing or technical inquiries. Our direct online cancellation is currently available for all monthly billed account holders at this time. Whenever a chargeback is made with any card provider the receiving service must be closed (as required by the card issuer & service provider) as you are disputing the charges and validity of the service. Please email our Social Team at socialsupport@myfax.com so they may assist you in resolving this matter as a chargeback dispute can be a lengthy process and we would like to resolve this for you right away.
Many thanks,
MyFax Support Team
Beware of number of pages included! Their idea of pages included is not the same as regular person's idea of how a page is counted!
I was being charged for overage of plan limit. ($10 every day for 4-5 days consecutively). I was really surprised and called them to find out what happened. They said that because the 9 pages of fax that we sent is counted as 80 pages in their system! And of course all my faxes are counted like that! Therefore there's an overage.
Also we port our number over and they never combine the two numbers! This month they started charging us for two accounts! An hour into calling customer support, I didn't get anywhere with the rep. All he could tell me there's are fine prints when I signed up for the service! I don't have the time to spend hours on the phone with time over their problematic billings.
The fax service is just like any other efax. Slower than regular fax but get the fax over to the other end eventually. I really don't see anything special with them that justify the trap in billing.
Hello Cris,
This is not the impression we wish for your to have. I would like to clarify that as per our customer agreement, one fax page is equal to 60 seconds of duration or whichever is greater. Typically faxes take between 30-60 seconds per page to transmit when scanned in the recommended format of black & white at 200-300 DPI (dots per inch) resolution. We make these recommendations online through various instructional including tips/ tutorials as it is suggested to never scan in color or greyscale as this will increase the file size & duration time required to send the fax, which can adjust both the billing and risk possible line interruption. We would also like to look to see if you had requested to close out the original fax number assigned when your number had been ported into the service or keep both numbers active as we do charge for each number active on the account. Kindly email our Social Team at socialsupport@myfax.com with your account details so they may resolve this matter for you in a positive way.
Many Thanks,
MyFax Support Team
I signed up for a trial (for 100 pages outbound). And while is faxed 46 pages they mentioned that i used up 190 pages and my credit card was charged.
On contacting their chat support they came back saying if the receiving machine is slow or network is an issue it might take more time. My 46 pages took ******* seconds so they considered it as 190 pages (60 seconds for 1 page). They denied reverting the charges and claimed all the information is confirmed on sign up (in fine prints).
I would rather pay for a legitimate service knowing what i am signing up for and paying for rather than such a scam of being charged unreasonably.
Hello Bhoomika P.,
This is not the impression we wish for your to have. I would like to clarify that as per our customer agreement, one fax page is equal to 60 seconds of duration or whichever is greater. A typical page takes between 30-60 seconds to transmit when scanned in the recommended format of black & white at 200-300 DPI (dots per inch) resolution. We make these recommendations online through various instructional including tips/ tutorials as it is suggested to never scan in color or greyscale as this will increase the file size & duration time required to send the fax, which can adjust both the billing and risk possible line interruption. Kindly email our Social Team at socialsupport@myfax.com with your account details so they may resolve this matter for you in a positive way.
Many Thanks,
MyFax Support Team
Hello, your manager (Eve D. - Customer Service Advisor) was very helpful in communication. Showed patience and attention. Clarified all the questions that I have. It was very nice. Good luck to your company!
Hello Vladimir,
Thank you so very much for the fantastic feedback and top-notch review in regards to your recent call with Eve from our Dublin office. We greatly appreciate you taking a moment out of your day to share your experience and we are so pleased that she was helpful in assisting you.
Should you have any further questions or require additional support, please let us know or reach out to our Social Team at socialsupport@my.com anytime as they will be delighted to help.
Many thanks. Stay safe and healthy,
MyFax Support Team
Plain and simple words for these people- scammers they are to steal your money. Such a shame on you and your pathetic scamming business.
My faxes aren't being received. And the MyFax "customer service" number simply takes me to a long and rambling list of numbers that, when pressed, tell me the obvious ways to send a fax. But I get no access to someone who can help be address the problem. I'm canceling this "service" because it isn't a service.
Hello Henry,
This is certainly not the impression we want any of our valued customers to have. We provide direct Live Chat in addition to phone support. We also provide mobile app support and Social Support. Kindly email the Social Team at socialsupport@myfax.com with your account details and we will be happy to address your concerns and assist you promptly in resolving them.
Many Thanks,
MyFax Support Team
They charged me 30$ even though they could not send my fax in any of the 5 attempts within the free trial period. Later I sent the fax with another provider. I cancelled the service within 5th day. I am not satisfied about the service. I will not recommend anyone to take their service.
I wish there was a Zero star option to give rather 1 star.
Hello Umar, We would like to look into this matter for you. Kindly message our SocialTeam at socialsupport@myfax.com with your account details so we may address your concerns.
Many Thanks,
MyFax Support Team
6 weeks ago I stopped getting email notices on successful transmissions. They have been unable to explain the problem. What's the address for their Canadian and US headquarters so I can sue?
Hello DM, We will be happy to look into this matter for you. All emails come from norpely@myfax.com. Kindly email our Social Team at socialsupport@myfax.com with your account details so we may look into this matter for you.
Many Thanks,
My Fax Support Team
Please don't use them if you only need to send a single fax. They will not let you cancel during the trial period without an actual phone call to Canada. So if you forget, like I did (face slap) you're charged a service fee for the privilege of having sent a single fax.
Hello Ron,
This is not the impression we wish for you to have. We currently offer direct online cancellations for all U. S based accounts in addition to 24/7 direct live chat and phone support at https://www.myfax.com/support. We also provide direct mobile App, email, and Social Support for all billing and technical inquiries. Please message the Social Team back at socialsupport@myfax.com with your account details so we may assist you further.
Many Thanks,
MyFax Support Team
Efax is a complete scam. Please do not sign up for them. They will never let you cancel. I have been chasing them for several years now. They just will not cancel the account. DO NOT LEAVE Y OUR CREDIT CARD INFORMATION WITH THEM. THEY WILL NOT LET YOU CANCEL THE ACCOUNT EVER. PLEASE BE WARNED. THIS IS A SCAM COMPANY
Hello Justin,
This is not the impression we wish for you to have. We currently offer direct online cancellation for all U. S and Canadian monthly account holders in addition to 24/7 live chat and phone support for all users Globally. https://www.myfax.com/cancel
You may also contact us through email, direct mobile App support, and Social Support. Please kindly message our Social Support Team at socialsupport@myfax.com so we may assist you further.
Many Thanks,
MyFax Support Team
During the two-week free trial period, I tried to cancel my account online but kept receiving error messages that my account didn't exist. But two days later, they sent an invoice for the non-existent account, and then wouldn't refund the $10. BTW, I also wasn't able to send any faxes during that trial period. DON'T WASTE YOUR TIME OR MONEY HERE>
Hello, this is not the impression we wish for you to have. We provide 24/7 phone, live chat, email, mobile App, and social support to assist with all technical and billing related inquiries including login and account recovery. We would be happy to look into this matter with you as upon activation of the service an email is sent to you with your login credentials and we do provide direct online cancellation for all U. S and Canadian account holders. Please message our Social Team with your account information at socialsupport@myfax.com so they may look into this further for you.
Many Thanks,
MyFax Support Team
I used this service for the free trial 3 months ago and canceled the service promptly before the trial ended, however 3 months later they're trying to bill me for the usage plus 3X late fees, it is not my fault if the system did not properly process the cancellation, and I should not be held accountable for their system errors. Their phone lines won't pick up and their live chat function doesn't work. Hopefully they answer their email.
Hello Jordan C, this is not the experience that we wish you to have and we are sorry to hear that you wish to go. For immediate assistance, you can contact us via chat and phone via the information listed on this link https://www.myfax.com/cancel. You may also cancel the account online and You can also message us at socialsupport@myfax.com and we would be happy to assist! Thank you,^DH
Watch out as this is a trap! They say you can cancel your subscription by taking the steps they listed but the "cancel button" they say to hit isn't there nor does it work! I have called and submitted an email in regards to cancel the subscription just to be ignored and charged 22$ again this month! I've been nothing but patient and I hope they refund the process or I will be disputing every transaction these past months if not resolved! I'd love to leave a good review but your services weren't the best and customer services is beyond iffy! Find somewhere else!
Hello Armani,
This is certainly not the impression we wish for you to have nor is it our intention to mislead you in the notion that we have a "cancel button" as this is not something I am familiar with. We do, however, provide direct online cancellation for all U. S and Canadian account holders as well as 24/7 phone and live chat support for all subscribers in addition to email, direct mobile App, and Social Support. Please kindly email our Social Team at socialsupport@myfax.com with your account details so we may look into this matter further for you to address your concerns.
Many Thanks,
MyFax Support Team
Poor customer service, not easy to cancel.
I cancelled my trial only to find out they charged me a full month after,
Then would not credit my account.
Customer service are just reading off a script, can't think for themselves.
Even supervisor Rachel was clueless on how to do her job.
Hello Frank,
This is not the impression we wish for you to have. We do provide direct online cancellation at any time for all U. S and Canadian customers in addition to 24/7 phone and live chat support, email, mobile App, and Social Support for all users. https://www.myfax.com/support
Please message the Social Team at socialsupport@myfax.com with your account details so we may assist you with this matter.
Many Thanks,
MyFax Support Team
Signed up for a "free trial" never used their horrible service. Canceled now 3 times. Once online, twice over the phone. They lie and say its canceled but there is no cancelation email and they never cancel. A supervisor is never available. They will always "call back" which I have been waiting on since June. They never call, cancel nor send a email. They get your payment information and continue to charge. Sometimes 3x a month. They are thieves You have been warned
Hello Sherri,
This is not the impression we want to leave you with and can confirm that both your accounts are confirmed closed. Please message the Social Team at socialsupport@myfax.com should you have any further questions or concerns so that we can resolve this for you.
Many Thanks,
MyFax Support Team
Customer Service rep gave great instructions and took the time to make sure I had all my questions answered.
Hello Jennifer,
Thanks so much for the wonderful review and feedback in regards to your recent interaction with Mandip. We are delighted in reading that you received such great support in regards to utilizing the service and that she was able to answered all of your questions. Should you require any additional support, please let us know or message our Social Team directly at socislsupport@myfax.com.
Many Thanks. Stay safe and healthy,
MyFax Support Team
My son used this company and recommended it; however, he had the unlimited number of faxes account. I signed up for the $10 per month account. The company is in Canada, so I was surprised when I was charged in USD ($13.70 CAD). Also, the contract states that I was allowed up to 100 pages free per month. I only sent two faxes in the first month and was charged $13.50 CAD for a fax that was 68 pages and $13.46 CAD for a fax that was 12 pages. Customer service said that I had faxed 211 pages. My math was 80 pages. I was told that if it takes more than a minute to send a page, it is charged more ie., if a page takes 61 seconds, it is considered 2 pages and if it takes 121 seconds to transmit, it is charged at 3 pages... etc! Beware! I paid $40.66 CAD when I thought I would be charged $10 CAD + tax. They offered a one time credit of $30 that will take 3-5 business days to process. I am cancelling this subscription right after the credit is sent!
Hello Cindy, This is not the impression we wish for you to have. Unfortunately we do not offer any unlimited plans with the MyFax service. We do however offer a wide variety of plans to suit every budget for both personal business needs. We are a Global online faxing Company that offers rate plans in a multitude of currencies depending on your preference/selection during sign-up. As per our Customer Agreement, our advertised base plan is $10.00/month consisting of 200 inbound/receiving and 100 sending or duration billed pages (1 page equals 60 seconds of duration) monthly. A typical fax should take between 30-60 seconds per page to transmit when scanned in the recommended format of black and white at 200-300 DPI (dots per inch) resolution. Please message our Social Team at socialsupport@myfax.com so they may assist you further in addressing this matter.
Many Thanks,
MyFax Support Team
John B. Solved my issue very promptly and was very friendly. I also was able to change my service level with no issues. I would highly recommend them for service.
Hello Bill,
We are delighted to receive your wonderful and heartfelt review and 5 star rating in regards to the Excellent support provided by John. We will be sure to let him know how appreciative you were of the care he provided in assisting you with your account needs. Please let us know if you have any additional questions at this time as we are always here to help. You can also message our Social Team directly at socialsupport@myfax.com and they will be happy to assist.
Many Thanks. Stay safe and healthy,
MyFax Support Team
From the business
Send and receive faxes through your email, the web, or smart phone. MyFax provides exceptional value, a great low monthly price, and 24/7 Customer Support.
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Hello Pablo,
This is not the impression we wish for you to have. As confirmed through our Social Team, your account has been fully closed out as requested through our chat support with the reference number 54392366. You shall receive a confirmation report to your primary billing email within the next 24 hours for your records. Should you have any further questions or concerns, please let us know at socislsupport@myfax.com and we will be happy to assist you further.
Many Thanks. Stay safe and healthy,
MyFax Support Team