MyPointsReviews 1,058

Prodege, LLC, 8605 Santa Monica Blvd PMB *******, West Hollywood, CA *******-4109, is the company behind MyPoints, SwagBucks, Upromise, InBox and other online sites in which you can earn points for answering surveys, submitting receipts and so on.

The points earned can be redeemed for cash via PayPal or gift cards.

I attempted to cash out enough points on MyPoints for a $15 gift card.

Their system then displayed a error message stating:

"There was a problem sending your verification code. Please note: Prepaid or VOIP phone numbers are not allowed at this time."

This was the same cell phone and number as I've used for other redemptions of points.

Their so called customer service then replied via email that I must submit a photo i.d.

"Hello (Name Removed)

Thank you for reaching out to us, we are happy to assist you.

Before we can proceed with your request, we need to ask that you complete our ID Verification (IDV) process using a government-issued ID. We do this solely to protect your privacy and security, as well as the security of our sites, advertisers, and other valued members, and completion is required to proceed.

We use a trusted, third-party vendor for this IDV process. Please do not attempt to verify in any other way. To begin, just follow this secure link below:

NOTE: PLEASE RESPOND DIRECTLY ON THIS TICKET ONCE YOU HAVE COMPLETED THE VERIFICATION PROCESS. ONCE WE RECEIVE YOUR RESPONSE, WE WILL BE ABLE TO PROCESS YOUR REQUEST

(LINK REMOVED)"

They run this same scam through their other sites as way to not have to pay out rewards.

Attempting to respond to the email will once cause it to bounce back to you unanswered.

Even if you try to use the link to provide your i.d. it displays a error and the company behind verifying the i.d. only replies with automated replies and tells you to contact MyPoints.

Its called a scam to not pay you!

None of my banks, credit cards or online payment platforms have my photo i.d. and they are certainly not going get one so it can be used for identity theft.

The points are worth about half what other sites pay. A15 minute survey takes over 30 minuets. After you have answered 100 questions the survey glitches. Now the get their answers, you get nothing. There is no legitimate recourse. Many surveys may say 20 to 225 points, If you do get to complete it at over twice the posted time, you get 5 points, but more often 0. There are too many good sites to waste your time on this one.

I redeemed ******* points on 12.04.2024, it has been 2 mos no ual miles received. No response from my 20 messages. If you have efficient solution, please advise

MyPoints used to have a very user-friendly method to "earn money" for providing opinions about various products. Then without warning, the method of redemption was changed to REQUIREMENT TO USE A SPECIFIC BRAND-TYPE OF CELL PHONE to obtain a "VERIFICATION CODE". This code then MUST BE ENTERED IN TO THE MyPOINTS PROGRAM REDEMPTION SCREEN to release ANY money or ANY OTHER REWARDS that was "earned" by the Survey-Taker. NOT EVEN EMAIL VERIFICATION LIKE SO MANY OTHER PROGRAMS USE WITHOUT PROLEMS! So much for having a "fun side gig" that provided a little extra money to be able to use for something fun that a person might not normally buy. THE POINT -- MyPOINTS NOW EXPECTS PEOPLE TO PROVIDE OPINIONS FOR FREE, AND THOSE WHO EXPECTED SOME TYPE OF MONETARY ACKNOWLEDGEMENT OF THEIR EFFORTS ARE BEING BLOCKED. Only if you own a cell phone that appears to have affiliation with AT&T (some users have posted inability to access the "verification code" site via other brands of cell phones).

Complete offers. Send then 6 pictures proof. They don't care, ask to speak with supervisor not even an attempt to fix it This is how you lose customers and eventually won't exist anymore

Mypoints has gotten worse and worse. It's gotten so they rarely credit tickets anymore. They let them sit for weeks or even a month and then close them and tell you that you can submit it again if you want. Their surveys constantly give errors, and when you do complete one, it rarely credits. Then good luck getting your points by submitting a ticket. They only allow you to submit one ticket at a time. You have to wait til they credit or close that one until you can submit another one. If you submit more than one ticket at a time, they'll close them all without crediting them. It takes hours to earn a few cents at their website. There was a time when this site was worth the time you spent on it, but not anymore. It's way more trouble than it's worth. It pretty much zaps the life out of you now. The folks they have reading the tickets seem to have very little language comprehension. They owe me well over 10,000 points and I will never see them. It's not worth it, folks.

It's not uncommon to take an entire survey and not get paid. Sometimes you can have a half hour invested and it be obvious the survey is complete and you still don't get paid.

Really pays well with awesome detailed reviews that'll give you good I enjoyed meeting review details

It's become harder and harder to score points, especially when the links in their e-mail redirects you to the MyPoints site instead of the vendor. They don't bother to respond to questions, either. I've activated MyPoints for some purchases only to never receive confirmation/points. Swagbucks messed them up royally, so much so that I find myself using Rakuten more than MyPoints.

I have been a member for years. Now that I want to redeem my points I can't. It tells me it has to verify my identity and asks for my phone number. I enter it and it tells me it is in use by another member even though my profile has my correct number. I have filled out several on line tickets for help but only get canned email responses and no resolution. I'm done. They can have the points and my in box will get cleaned up.

They dupe people out of crediting their account for surveys taken. They take too long to resolve survey tickets and gripes. They falsely close ticket without actually resolving them. When you show concrete evidence of prejudice disqualification surveys and technical difficulties accessing a survey, Mypoints refuses to credit. It gets worse when you complain the Better Business Bureau. You're a mark from then on.

Loved it years ago but the last few years the desktop extension is getting us no points and you can't get any customer service. Tried to use their form but can't ask a "General" question without giving all info for one activity and could not find a way to upload a "JPG" of my receipt so got nowhere. There are several good rebate programs without the MyPoints hassle. We'll probably delete the extension & not bother any more.

We have to always care about all the poor people.All over the world poverty is so common, to diminish poverty we always need to charity and donate.

Been trying to contact customer service bc my gift cards are showing invalid. Gave all my personal information and got nothing for it! Also Amazon cards only work on amazon produced products. So most products aren't eligible for the gift card anyway.

This is one of the best company I've connected with I got so many experience whil working with this..

HOW CONVENIENT: you can just close someone's account when it suits you and never pay them for their hard work!

That is why people who spend hours, days, weeks working for you and your partners do not get rewarded for their efforts.

Disgusting!

The magic receipts section of this site doesn't work well. Just this week I have had 4 receipts refused even though I had purchased the items needed. Example: strawberries my receipt showed 3 packs of fresh strawberries the site denied this receipt. Fetch works quicker for uploading than my points I am frustrated.

For many years I have been with my points and truly enjoyed the benefits.until NOW! I noticed points were MISSING from account. When I wrote and asked for help, they were very useless! They sent me an email insisting to access my camera? I told them I do NOT own a cell phone or a camera. I had someone take a pic of my license and and save it as a JPG for me. I attached it to the email back to them and they would not accept it. So for all the years that I was a loyal user of MyPoints, thanks for NOTHING. VERY UPSET with MyPoints and how they deal with resolving issues. My problem was NOT resolved, WHATSOEVER!

My account had been hacked and I reached out to customer service who did not respond at all. I was still waiting on a response from customer service when TrustPilot sent me a survey. I expressed my dissatisfaction. The next morning I attempted to logon to continue to check for customer service updates and they deactivated my account entirely without even emailing me. All my points are gone now. What a scam