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Discover on-trend women's clothing at NA-KD Fashion. Shop a wide collection of styles with over 100 international fashion brands. Free shipping & returns.
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NA-KD Reviews Summary
NA-KD has a rating of 3.4 stars from 97 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NA-KD most frequently mention customer service and good quality. NA-KD ranks 23rd among General Apparel sites.
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They make it sound like they have easy returns on their website but my experience has been nothing but the opposite. This is my first order from NAKD and I will never be purchasing from their site again.
1) You have to open a ticket with their team to even request a label
2) You then have to call DHL
3) DHL just told me the label doesn't exist...
So here we go trying to resolve this. It should be a much simper process!
Few of items, I didn't order the correct size and they were so helpful in processing my returns. The things which fit me well were so good!
The first time I ordered with them I was mostly happy with my purchase, but the jacket I ordered was pretty cheap polyester and the seams in the pockets started coming out after the first wear. They didn't fully come out so it wasn't a huge huge deal for me. I'd also gotten a pair of pants in a sz 34 that fit me perfectly, which is normally difficult for me to find. My second time I purchased a pair of ribbed leggings that were listed as sz 34/X, they were huge - easily cut to fit maybe a size S-M. I immediately requested a return and somehow it took over 6 weeks JUST for them to send me a shipping label. Pretty sure I was forwarded to 6-7 different customer service people, just to even get the free return label. Overall they have some nice styles but the quality is mostly low and there is no consistency with sizing.
I ordered several things. I am very happy with a couple of them. The ones I did not like I could easily return. The customer service is great and the delivery was quick!
NA-KD clothes are always such great quality, you can certainly tell the difference from other popular online retailers. They stock very classic and wearable pieces as well as trend-driven options. The delivery arrived in around 5 days. They have quite a forgiving returns policy (refund offered within 90 days), which makes it a stress free online purchase. The website is clear, simple and easy to use.
Hi. Could you please help me. I want to order a boots. I don't know about correct size. I mostly wear 40. Could you tell me how much it is in cm? Thank you in advance.
These people sent me the wrong items and the return process took forever. They sent me 3 of the wrong items and when I contacted them they were taking long to respond. Not to mention their clothes are cheap looking. Save yourself the time and hassle and shop somewhere else where you are guarenteed a good shopping experience. I have never encountered such a $#*!ty brand shopping online.
Directly help and customer care in any problem you have
They answer quick and politely.
Very good site.
Hi Eleni,
Thank you, how sweet of you to leave us such a nice review! That's what we're here for.
We hope to see you again soon <3
Best regards,
Lisa, NA-KD.com
My parcel had been lost and Na-kd said they could offer me w replacement or a refund I have had parcels lost in the past but I have not ever recieved replies back instantly and they asked offered 30% off on my next shop for the inconvenience caused absolutely amazing
Layla,
I am sorry for the lost parcel, but I am so glad we could fix this for you!
We're always happy when things work out and our customers get their orders!
Amazing costumer service resolves my issue so quickly, emails were replied to within a day, will be buying from again!
Hi Kate,
Thank you ever so much for this 5 ⭐ review.
We're only happy when you are and we cannot wait to welcome you back soon!
I am so happy with na-kd, very kind, very nice clothes, very helpful customer service, i would like to say thank you I'm very thankful that if you have a question and contact with the customer service, you don't have to wait days for your reply, they answer within 1 hour thats why i will always order here
Hi Agnesa,
We're almost speechless. What lovely words! Thank you so much.
We're so proud to have you as a customer and will do our very best to keep it this way.
The response I received was as fast as lightning...
The follow up just as fast... whow I am impressed!
Hi Jennifer,
Oh, stop it! We are blushing!
I'm amazed at the customer service here. Not only do they reply within just a few hours, you often get to speak to the same employee who knows your situation. And on top of that: they are one of the kindest people ever. Honestly never experienced something like it! They handled my faulty item correctly and quickly. Many thanks!
I love Nakd's stuff. Everything is super good quality. Fast delivery, easy return and very helpful customer service
The customer service ist very good and Zier fast. They are willing to help you as quickly and best as possible.
I was perfectly satisfied.
Effective and very nice people at customer service! A small issue with my order was fixed immediately, and the new item arrived the next day.!
The customer service is really great. They answer and fix the problem in less than 10 minutes. You can easily communicate with them which is not possible for all brands.
Top notch communication. Fast and effective like I've never experienced before. My order didn't arrive yet but I might order again just because of customer service haha
Their customer service was great and very helpful. They responded back quickly, which was super convenient and pleasing.
If you have a question about something on their site, you can easily contact them and you get a respond really quickly, for me it only took 2 minutes! The response was very kind and extremly polite. I got the help i needed very fast, easy and her kindness made me happy. I have nothing to complain about!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jejdd,
Thank you so much for taking the time to review us.
I would love to look into this for you to see where we could have done better as this is not an experience we want our customers to have. It would mean the world to us if you could contact us so that we can look into this for you <3 The best way to contact us is following this link:
https://www.na-kd.com/en/contact-us
All the best,
Lisa, NA-KD.com