Koop nooit iets bij NA-KD fashion!

Ik heb op 4 Februari 2020 een aankoop gedaan bij NA-KD voor het bedrag van 50.35. Er is echter 220,56 afgeschreven, dit is 170,21 meer dan dat ik zou moeten betalen.

Na veel mailtjes te hebben verstuurd en belletjes te hebben gepleegd krijg ik het bericht dat NA-KD niets kan betekenen, alhoewel ik het wel kan aantonen dat er 170,21 teveel is afgeschreven en dit waarschijnlijk ook op hun rekening staat.

Belachelijk dat zo'n groot bedrijf de klant hier de dupe van laat zijn. Ik heb PayPal en de bank ook al bericht maar iedereen verwijst naar elkaar, de verantwoordelijkheid zou bij NA-KD moeten liggen.

Aan iedereen die dit leest: koop hier NOOIT iets, de kwaliteit is erg slecht en goedkoop (vandaar dat ik het terug stuurde) en de klantenservice is echt vreselijk, ik ben nog nooit zo slecht behandeld en zo gefrustreerd geweest.

I had been on the hunt for some clothes for the fall/winter season and Na-kd had a great selection. Despite the fact that customs were already paid upfront, I had a feeling I might be charged further fees through DHL (luckily, this was not the case). I received my package today and certain sweaters feel like they might not be comfortable on (some were made of acrylic which is not as soft), but everything was true to size, and pretty accurate to online photos. Delivery was extremely fast and on-time as promised. Customer service was also extremely attentive, and responded within 1-2 hours. Overall, I think I have found my new go-to online store; however, I was informed beforehand that quality on certain items may not be that great which for what I paid, is still worth putting in an order. Definitely recommend checking out!

Bought a white dress in June for my school reunion, the dress came on time. Was so excited, open the package... the dress was not white, it looked like something worn already then washed with colored clothing...
There is no way you can have an interaction with a customer service rep so you have to send an email, then maybe wait until the following day to get a legit reply. Then when you do get the reply; DHL has to send you a courier, you have to make up all sorts of label & with copies to send that one item back. Then. You wait, & you wait & you wait ( while sending emails to Na-kd), with no positive reply as to when you will be refunded your money.
That has been since the 9th June & now today is the 18th July & im still waiting. Still getting the run around about they are reviewing my return.
Give me a break! Never again in my Lofetime!

I ordered a tshirt and two pairs of jeans. They were delivered in the time estimated, right size, colour etc. The top was perfectly fine, the quality was as expected for the price. The quality of the jeans was again adequate, maybe a little on the poor side for the price, and they came up shorter and tighter than expected, despite me having checked the length and sizing. I decided to return them as they were quite expensive and I wouldn't wear them. Pick up with dhl was fine, I tracked the parcel to make sure it arrived, which it did. I received no confirmation that they received the parcel from the company, but within the estimated time for returns I got an email with the bill for how much will be returned in my account, and shortly after, the money was returned. I plan to shop there again, but I will steer away from their own brand of jeans.

I buy from them all the time. Sometimes items dont look as great or feels like cheaper quality but returns are super easy and love their free shipping. My orders always arrive (to Canada) in less than a week and their customer service is consistently amazing. I had an order that was lost/stolen after DHL confirmed delivery to my building manager, and NAKD sent me another one without extra charge. You can shop from them pretty much risk free.

Love love love their store! First off, they offer free shipping on ANY product! Secondly, shipping is ridiculously fast. Like I'm from California and they ship from Sweden within the next day and it arrives in like 2-3 days! They carry many brands including some of the more expensive ones. They also carry their own brand which I find more affordable but the quality is still great! Their style is very chic. I highly recommend them to anyone. I haven't had any issues yet so I don't comment on their customer service.