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NetflixReviews 1,824

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
282
value
280
shipping
113
returns
118
quality
259

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Albania
31 reviews
6 helpful votes
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Like
March 22, 2024

Netflix is my go-to source for entertainment. Their vast library of movies, TV shows, and original content caters to all tastes and moods. The streaming quality is excellent, and I appreciate the ability to create multiple user profiles for personalized recommendations. Netflix truly sets the standard for online streaming services.

Date of experience: March 20, 2024
Romania
1 review
0 helpful votes
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Is not worth the money he don't have translate for all movies and some movies not there if u go other country maybe u find is like Netflix is belong to other company on every country diferit owner :)) that's is piss of $#*!!

Date of experience: March 7, 2024
Bulgaria
1 review
1 helpful vote
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Two days ago, while I was watching Netflix, I received a message asking if I wanted to switch my plan from basic to one with ads for $4.99. I decided to give it a try but then I returned to Bulgaria and found out that this plan is not available here. So, I decided to revert to my old plan, and to my surprise, oh wonder, that plan was no longer available, and if I wanted to continue watching, I now had to pay £11 instead of the £8 I used to pay! I contacted them through their chat, and their assistant told me that it was no longer possible to continue with the basic plan and if I hadn't changed my plan, there would have been no change! This feels a bit like a scam to me, making you switch to their new plan and then, if you don't like it due to their ads or in my case, if you travel to a country where it's not available, you end up having to pay them more. What's sad is that I was enjoying their programming, but after this misleading tactic from their side, and I would say a cunning way to make their customers pay more.

Date of experience: March 4, 2024
Greece
1 review
0 helpful votes
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ΑΙΣΧΟΣ DISGRACE
February 26, 2024

NEFLIX IS DISNEY AND WE ALL KNOW WHAT [THEY] REPRESENT...
REMEMBER THIS REAL GREAT ALEXANDER AND NOT THE FAKE HISTORY YOU TRYING TO PASS
IS COMING...

Date of experience: February 26, 2024
California
2 reviews
1 helpful vote
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Can I give zero stars?
February 21, 2024

Netflix sucks! I dumped my account after price increases and declines in service. Now, I am visiting family and they have a paid account, but it is impossible to use. Netflix insists the guest cottage TV is not part of the account, and won't accept the legitimate login or password. This is the same address and property as the paid account. Netflix's selection is awful and it is overpriced. RUN AWAY! I WILL NEVER AGAIN PAY FOR NETFLIX!

Date of experience: February 21, 2024
Minnesota
1 review
1 helpful vote
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Netflix
February 21, 2024

I absolutely hate Netflix with a passion. You can't turn it on with out ever episode or movie they have being full of dies or queers. Liberal agenda is all they push. I will not be renewing my subscription.

Date of experience: February 21, 2024
Illinois
2 reviews
4 helpful votes
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Keep hiring these nasty foreigners to run your call center! Watch your business slowly disappear! Indian was nasty as can be then hung up on me!

Date of experience: February 21, 2024
California
2 reviews
0 helpful votes
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I am chock i have netflix for a decade an now i have no access to my account, endless hrs to contact support, no help, they dont understand what am taking of you are not in your area. POOR, paying for years and now codes to text or email. What are these geenius CEO are the €£€¥ doing

Date of experience: February 18, 2024
Texas
1 review
0 helpful votes
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$#*! you netflix
February 16, 2024

Netflix, why the $#*! are you gatekeeping my broke $#*! from watching paul blart mall cop and across the spiderverse, i only stay here to watch breaking bad and paul blart mall cop, and you just ripped half of my soul away by gatekeeping it away from me, you have 7 days to repair this, or else im throwing hands.

121 Albright Way, Los Gatos, CA

Ps. pleade dont ban me, im sowwy dowwy

Date of experience: February 16, 2024
Virginia
1 review
0 helpful votes
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Mad
February 11, 2024

I like what it has but I HATE it because my favorite show The babysitters club was canceled so really mad but would recommend would give zero if could

Date of experience: February 11, 2024
North Carolina
1 review
1 helpful vote
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Plan with ads
February 10, 2024

So Netflix has some of their shows locked if your plan is with ads. They claim it's due to copyright issues. That's about the biggest bunch of bull ever. I'm not upgrading from ads to no ads just to watch a show. This type of nonsence is why I'm seriously thinking of canceling my membership all together.

Date of experience: February 10, 2024
Nevada
1 review
1 helpful vote
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7:19
February 9, 2024

Netflix has become nothing but a ton of foreign movies that have been way over dubbed audio and not nearly worth what you must pay for their service.

Date of experience: February 9, 2024
Florida
3 reviews
1 helpful vote
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NO customer service
February 8, 2024

I've tried calling without response….said I'd wait 12 minutes and I waited over 30.

Said I'd get faster service with the 6 digit code so I called back and used that. Nope, same wait and never spoke to anyone.

I tried adding a member outside of my household and I've been paying all these months but the member keeps receiving crazy messages and gets locked out.

I tried adding them again using email and it says member is already added. My notification says I've never added the member. I'm paying 24.95 a month for a basis service. Every time I log in I get locked out or some crazy notification pops up. I just want to watch a movie!

Date of experience: February 8, 2024
North Carolina
1 review
1 helpful vote
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Tired of this crap
February 7, 2024

Every year the prices go up, access is becoming more and more limited, I can't even search for most international films, and to top it off I've now been hit with the "Netflix household" crap when now either I drop Netflix or have to pay 2x for him to have it on his phone because somehow the phone is not part of our household. Good reason actually, WE HAVE 2 IPaddresses in my house! But Netflix doesn't care. They just want your money and give no consideration to why you actually need to share accounts. On that same note, it's ridiculous that I can't go to a friends house, log into MY Netflix, and watch something together because Netflix thinks we're stealing. This is like Walmart having security follow you around because you MIGHT steal something. W/e I'm done with Netflix. Easier to just pay Hulu+. Atleast I get the freedom to use what I pay for when I want it.

Date of experience: February 7, 2024
Florida
4 reviews
1 helpful vote
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Ok I'm so mad. I love Netflix and always had a break time, they had great shows like the office and friends and now they are raising the prices every year. They keep getting rid of the good shows and now they do this 3 segment thing that is beyond frustrating. The whole point of have. Netflix it is be able to binge shows! Not possible when they drip 3 episodes a week, very upset and I'm one more price raise away from cancelling. 🤔

Date of experience: February 6, 2024
Ireland
3 reviews
2 helpful votes
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THIS $#*! CANNOT BE REAL BRO THIS $#*! ASKED ME FOR 60$ AFTER I SIGNED UP TO GET FREE ROBUX LIKE WTF GET YOUR $#*! STRAIGH NETFILX I WOULD GIVE IT 0/5 IF I COULD

Date of experience: February 6, 2024
California
1 review
0 helpful votes
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Needs improvement
February 4, 2024

As much as I pay for Netflix every month there is no way when I watch it it freezes up, a lot. It keeps happing.

Date of experience: February 4, 2024
Germany
2 reviews
1 helpful vote
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Netflix is great for its vast and diverse library of content, offering a wide range of movies, TV shows, documentaries, and original productions that cater to a multitude of tastes and preferences. Its user-friendly interface and personalized recommendations make it easy for viewers to discover new and engaging content tailored to their interests.

Date of experience: February 1, 2024
California
1 review
0 helpful votes
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😂
January 20, 2024

Wrote a descriptive review. Tried clicking submit and 4 different adds popped up.

Initially I was saying that didn't really like that the payment is more per screen, can't use the login on other screens (that are already paid for) and the service works 40% of the time…

Date of experience: January 20, 2024
New York
2 reviews
2 helpful votes
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They are playing games of offering lower license fee with out shown the restrooms and when I requested to go back to standard plan they increased almost 40% and no way to go back to my plan with original payment plan….new plan is restricted and blocking many of movies and shows plus we can not stream anymore on TV ….crazy

Date of experience: January 15, 2024