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NetflixReviews 1,825

2.3

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
282
value
280
shipping
113
returns
118
quality
259

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New Jersey
83 reviews
373 helpful votes
Follow Bobby K.
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The best way to use netflix is to join for a month or two and then try to cancel. When you cancel, they will prompt you for a lower rate and give you special deals. Then, you can rejoin for cheaper than before. Or, you can quit entirely and they will try to entice you back with even better deals. Sure it takes a little bit of effort, but it is worth the cheaper rate to try and quit and rejoin later on.

No more going to the video store for me, blockbuster and their late fees can kiss my money goodbye.

Date of experience: August 6, 2009
Washington
1 review
4 helpful votes
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Very easy site to use. Easy to find movies, add them to the queue, change the queue order.

Some things could be improved though. The streaming movies to the PC can be a bit choppy at times. In mid movie I had to wait 15 minutes for it to re-buffer. Even if it wasn't Netflix's fault due to throttled bandwidth, it could be a much better experience. Browsing movies can also be a bit cumbersome in a category since you only see 5 at a time.

Date of experience: July 23, 2009
California
4 reviews
8 helpful votes
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I love this website! I have never had a problem with this site, and I can get any movie I want in my mailbox! What else could you ask for? I would recomend to anyone!

Date of experience: July 2, 2009
Virginia
268 reviews
1800 helpful votes
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Netflix changed my life
December 21, 2008

Netflix changed my life. - i joined netflix in 2004 and have been a loyal member ever since, even from Guatemala. Though they don't deliver there, I've got the account going for my parents while I'm living abroad, with the agreement that they don't touch my queue or ratings. Netflix has nearly everything i want in terms of independents, documentaries, artsy fartsy obscure, asia extreme, etc. they are 99.9% of the time on time, and when there are issues with their receiving DVDs back from me, there's never a problem with resolving those issues. They're fairly responsive when i request a DVD that they don't have. I only wish they were faster in terms of making the more obscure flicks available. Also, the help center could use some improvement. It can take me some time to find out where and how i can email customer service.

Date of experience: December 21, 2008