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NextdoorReviews 3,044

2.0

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Nextdoor Reviews Summary

Nextdoor has a rating of 2 stars from 3,044 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 504th among Social Network sites.

service
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value
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returns
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quality
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Illinois
1 review
76 helpful votes
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Nextdoor Control
September 26, 2015

The Nextdoor website was a good concept. However, there is never a response to questions and/or it takes an unduly long time to respond. Our neighborhood has a Nextdoor page and it has gotten out of control with some newer homeowners joining and thinking it is a site for personal posts that have absolutely nothing to do with the neighborhood, residents sending defamatory messages, playing juvenile games on the page against other neighbors, the list goes on. Unfortunately this is the world we live in--immature homeowners who think the world actually revolves around them. I would not use this site ever again unless you live in a subdivision with civil and mature residents. How much effort does it take to post something about one's neighborhood in a civil manner?
The lead person has to be able to deactivate accounts. If not, what is the purpose for maintaining the site? Seems like it might only be created to get personal information by the company. They have your complete address and name so what's in it for them?

Date of experience: September 26, 2015
North Carolina
1 review
109 helpful votes
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Our long standing neighborhood was hijacked by Nextdoor. Efforts to resolve this result in slick, canned responses from their 'support' desk. Their privacy policy has holes in it and I would caution neighbors to stay away from this vendor. Do your homework. This company in San Francisco cannot possibly be the solution for neighborhoods across the country. Many of our neighborhood leaders joined Nextdoor initially to test the site and all of us have since de-activated. We have our own neighborhood centric network and trying to rid ourselves of this company.

Date of experience: September 13, 2015
Maryland
1 review
5 helpful votes
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I highly recommend this medium, it is a great resource to share emergency news (ie.: missing pets, bears in the neighborhood, theft alerts, odd jobs, yard sales, free stuff, block parties, etc.). A neighborhood is safer when its residents care and keep an active neighborhood watch.

Date of experience: September 9, 2015
Nevada
1 review
123 helpful votes
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Absolutely hate Nextdoor
September 3, 2015

Sounded good, but it's just a waste of time. The "moderators" only want rose colored, happy posts praising the HOA and property management and making all nice. If a thread is in any way questioning the HOA board and the way money is spent etc. the moderators shut the thread down. I absolutely hate it. I also had my suspicions confirmed that I really dislike most of my neighbors and will be leaving the community at my first opportunity.

Date of experience: September 3, 2015
Washington
1 review
10 helpful votes
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Serves a great purpose
September 2, 2015

Great idea. Sharing resources and information. A few members use it as a soap box, which is actually against the guidelines. I can put up with that in order to have all the other good information. All the low ratings are more indicative of the people using (abusing) the site, not the site itself. Our NEXTDOOR neighborhood has grown by leaps and bounds and the information shared is very useful.

Date of experience: September 2, 2015
Washington
1 review
44 helpful votes
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A couple years ago I downsized to a new neighborhood, one that is a combination of young families and older/retired folks -- mostly the later. My wife and I quickly found that most people in the neighborhood were interested in things that would help them get to know each other better. We did two things: a) occasional impromptu "drop-in" get-togethers on Friday afternoons and b) a Nextdoor "neighborhood" for the properties in our HOA. For many in the 'hood I had to assure them that Nextdoor wasn't some social media scam and that the only people who would see postings would be "us". My coaxing worked and soon I had a good percentage of the neighborhood signed up. Our neighborhood is in a more rural area, though, with many houses nearby that aren't technically in the neighborhood -- some of which are occupied by people that are known and considered neighbors. On several occasions I asked to have one of these properties added to our Nextdoor "neighborhood" and each time there were serious problems. Nextdoor defines a "neighborhood" as a collection of nearby properties. When a property is added to a "neighborhood" this act automatically also includes any other properties that are sufficiently nearby (on the same street, for example). This is a purely technical definition that ignores the social aspects of a neighborhood as being a collection of neighbors. The folks at Nextdoor refuse in practice to acknowledge this in any way and insist on including properties in "neighborhoods" that are effectively unrelated to the neighborhood and with occupants that are completely unknown. For those who might be skeptical of social media already this is a deal breaker. They don't trust the site and won't use it. Sad, because Nextdoor had such promise otherwise.

Date of experience: August 31, 2015
Ohio
1 review
4 helpful votes
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Using this to help lift our neighborhood to a better more organized collective power for change in our city. Started a group to organize desired changes into an agenda to present to City Council Meetings. Looking into organizing a neighborhood challenge for aesthetics, like most improved property, like landscaping, flours, upgrades, etc. Also a local outreach group is on the drawing board to help those locally who may not be able to do alot for themselves, like the elderly, handicapped, etc... to lend them a community helping hand. :) Very useful tool!

Date of experience: August 28, 2015
Missouri
1 review
112 helpful votes
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Nextdoor the worst
August 26, 2015

I was banned by Next door from being on my neighborhood site because the HOA had control of the web site and did not want anyone posting that disagreed with them. This was in Colorado Springs CO

Date of experience: August 26, 2015
Hawaii
2 reviews
120 helpful votes
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Kellie Zach, Scott Beavers, Stephen Dail are three leads in our neighborhood. Zach questioned my military record. Someone with authority contacted Nextdoor.com HQ and had them ban me. Nextdoor.com used a pretext that I was using a fictious name which I was not. Nextdoor.com scammed me into sending them a copy of my state driver's license. Then they informed me that I was abusive which I was not. Nextdoor.com helpdesk is run by people who do not understand American English. Their responses are short and offer no explanation or proof. Nextdoor.com will go under because its CEO is the kind of guy who would run you off the road, claim he didn't know he was supposed to call the police, and convince the local police that he had a perfect record. He did all of those things. You do not want to know your neighbors -- trust me. You don't want to support this website and the Leads in your neighborhood who abuse their power. But you also don't want to miss out on the going's on in your neighborhood.

Date of experience: August 20, 2015
Maryland
1 review
130 helpful votes
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I have a background in marketing, web analytics, and technology and so on. My community recently moved to Nextdoor. It is perfect for nosy, stuck up, social media craving, power hungry busy bodies. There are constant SPAM like postings from other adjoining communities. Poor organization for community documents. Perfect medium for people who don't have any sense of how to use social media. The leads are the worst. When they made the switch the board said, "It manages itself!" And, "It's FREE!" Read the fine print nothing is free! Nextdoor is collecting a copious amount of information from member's browsers. Your demographics, shopping history, websites visited,… They are building a marketing machine.
Before you login clear your cache or open an anonymous browser session. Don't link your Facebook account to it. Only provide the bare minimum info to actually have an account.
My community's site just had its first libelous post and I am sure there will be more to come…Yeah!

Date of experience: August 18, 2015
California
1 review
11 helpful votes
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I agree with some reviewers that having a judicious and competent neighborhood lead seems to be key to the success of this site. The leads in our area seem to be doing an effective job of moderating content. There will always be some people with pet causes that they want to promote; maintaining a civil tone in items posted is the key.

Date of experience: August 14, 2015
Texas
2 reviews
110 helpful votes
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I wrote a review a few weeks ago about the spam from NextDoor. I did unsubscribes with Nextdoor, etc.
The latest email is Dominique is still waiting for me to respond. Funny, the email is from *******@is.email.nextdoor.com
I wish there were real laws about SPAM. Nextdoor is terrible with this.

Date of experience: August 10, 2015
Minnesota
1 review
137 helpful votes
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Unfortunately there's no zero stars to give. Awful experience with obnoxiously rude comments and calling names from "neighbors" who obviously didn't even bother to read the entire post. It's a perfect platform for trolls since there's no moderation.

Date of experience: August 10, 2015
California
2 reviews
151 helpful votes
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Stay away
July 22, 2015

I thought this would be a great neighborhood watch application.
In the end the company let the HOA take over.
I have fought with the Nextdoor application as the HOA has taken over the site here at Skyborne when the purpose of Nextdoor is to have a separate voice than that of the HOA. Therefore Nextdoor is little more than free software to the HOA to further the HOA's agenda which is inconsistent with the goals of a homeowner like myself that sees a failing HOA, failure to maintain, and failure to enforce, and breach of contract. Grassroots are often the only way to solve larger social issues, and Nextdoor has annihilated grassroots by allowing an HOA takeover of the site. Now I must fight as hard to get rid of Nextdoor as I fought to allow them in our town. Sad
All the neighbors that hate each other post outrageous things about each other, and the posts if removed are the subject of a centralized takeover by Nextdoor trying to become a FaceBook group. Been there. Done that. This application will lower the quality of your life.

Date of experience: July 22, 2015
Arizona
1 review
143 helpful votes
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Stay away!
July 16, 2015

Free speech is guaranteed to all Americans - except on websites. Nextdoor at San Tan Heights is one of the worst! My wife and I are 'banned for life' for speaking the truth about issues such as our HOA,. The president of our HOA, Nicole, stated that my wife is a liar and I should stop trying to be relevant - on Nextdoor. This president is also a convicted criminal. The main lead, Ben, is conflicted in his identity and demands acceptance. If he doesn't get it, he bans people. His co-lead, Kira, racially profiled some teenagers in the neighborhood, saying they were looking for a car to steal. She said one of them said he had a gun, then, in another post, showed her nephew a gun. In a third post, she stated the teenager "pulled a gun". Shortly after I called her on this, I was remove from Nextdoor. She has a lien on aher home for about $2100 for not paying HOA fees. Another co-lead, Brian, called my wife the "meanest person he has ever met". I'm told that Brian's religion teaches him that women are less than men. She was removed from Nextdoor shortly thereafter. I complained to Nextdoor through their website.
After the second try to receive fair treatment, I was then ignored by Theresa
At Nextdoor. My heart is not broken. I will still insist on free speech. And, I no longer have to deal with the nasty people on Nextdoor.com. Nextdoor should have a closer look at the kind of people they let represent themselves as leads. Suppression of free speech is a basic tenet of fascism! If you suck up to Ben Torres, you get to stay.

Date of experience: July 16, 2015
Illinois
1 review
118 helpful votes
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Stalkers!
July 14, 2015

Continue to be re-registered by either the company or site lead. Have unsubscribed and quit the stupid site three different times only find NEW bat-$#*! crazy posts from "neighbors" I don't know. Ironically, it keeps signing me up for neighborhood I don't even live in. There must be some sort of con / grift going on whereby the company is trying to pump up its user numbers.

Date of experience: July 14, 2015
Washington
1 review
141 helpful votes
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Childlsh behavior of name calling and threatening emails allowed unless the in agreement with the leads. When another point of view is presented the post is removed. It has become a political site that has divided our community. I cannot recommend this site... develop your own to maintain objectivity.

Date of experience: July 13, 2015
Texas
2 reviews
144 helpful votes
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* of Sunset Point in North Texas has once again somehow obtained a lead position with Nextdoor.

If anyone would like a copy of his record, please email *******@pccitizens.com.

*Personal information redacted by admin

Date of experience: June 29, 2015
Colorado
1 review
36 helpful votes
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The good: sharing concerns about traffic safety and lost and found, especially wandering pets.
The bad: heavy handed leads, no
Explanation for deleted posts, overly verbose postings about opinions and feelings, sniping comments. The usual impolite and sarcastic remarks that occur when people start writing instead of talking.

Date of experience: June 27, 2015
Ohio
1 review
60 helpful votes
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After speaking w/several people in our community who also received a"Nextdoor.com Invite postcard" from the same "neighbor", we'd agreed that speaking w/"invite Sender"for more info was needed. Unfortunately...
After both extensive community & internet research, we learned that the "invites" sent were NOT from anyone living in our community... NOR living in our State!
I truly hope my story helps someone else avoid a similar scam. Good Luck & Take Care All!

Date of experience: June 27, 2015