business logo of NFL
1.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate NFL?
grey star
grey star
grey star
grey star
grey star

NFL Reviews Summary

The company, particularly the NFL, faces significant criticism from customers who express deep dissatisfaction with its focus on profit over fan experience. Common concerns include a lack of accessibility to games, inadequate customer support, and issues with subscription services, which have left many feeling frustrated and ignored. While some customers appreciate the product offerings, the overwhelming sentiment is negative, highlighting a perceived decline in the league's commitment to its fan base. This disconnect suggests a pressing need for the NFL to enhance its customer service and address the growing concerns surrounding accessibility and support.

This summary is generated by AI, based on text from customer reviews

service
46
value
47
shipping
26
returns
34
quality
41

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow John P.
Unfollow John P.
Share Review
Report Review

Lost in shipping
August 10, 2023

I ordered two separate orders on August 9 one order came as promised second order was lost by shipper called shippers. They said they have to find it and then it'll be 2 to 3 business days before we can have it. I need this shirt for an event on August 13 I called customerservicefan.com And was told that there's nothing they can do for three days I said, but I need the shirt I paid for overnight shipping so that I was sure to have it for the 13th. The gentleman that I talk to was less than cooperative told me well this is the way it is and if it doesn't get if it get on time and it's unfortunate. I don't think that's acceptable. They have time to overnight ship another one today is only 10 August and he flat out refused and said it just won't get there. We have to wait till the 13th before they would re-ship a new shirt or credit our credit card that's the best Customer Service this company has. I wouldn't let a dog order from this company again.

Date of experience: August 10, 2023
Massachusetts
1 review
0 helpful votes
Follow Jude M.
Unfollow Jude M.
Share Review
Report Review

I love the NFL I watch it daily and my team always wins.And when I was a kid I met John Madden and he is a nice person

Date of experience: May 8, 2023
Arizona
2 reviews
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Share Review
Report Review

Awful
March 12, 2023

Sizes wrong. Availability wrong. Orders
Cancelled. Claimed Not available. When ordered showed item in stock

After
3
Weeks

Date of experience: March 12, 2023
Ohio
1 review
0 helpful votes
Follow Ryan S.
Unfollow Ryan S.
Share Review
Report Review

F the Nfl
January 29, 2023

F the nfl after the 49ers game you should be ashamed to call that a catch. You all hustled hard working people out of there money. You are crooks!

Date of experience: January 29, 2023
Virginia
1 review
0 helpful votes
Follow Pam B.
Unfollow Pam B.
Share Review
Report Review

The refs are favorable
January 22, 2023

The refs are trash! Calling unnecessary calls on plays that arent there. The replays surly say otherwise! I don't think it's fair for them to favor 1 team an not the other. They are there to do a job as equally as they can an that's not happening. Don't care if it's the playoffs or not. They need to be equal!

Date of experience: January 22, 2023
Illinois
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Why have I been trying to pair these speakers?
4 hours into it your waiting for a ….

No directions online or in the box? BS

Date of experience: January 12, 2023
South Carolina
1 review
0 helpful votes
Follow James H.
Unfollow James H.
Share Review
Report Review

NFL morning show needs to hire a few adult sportscasters. Realistic reviews of games and expert opinions on where a game or playoff is headed. Kyle and his screaming forces me to change channels. Your platform should deliver quality analysis of games, interviews with active players and interviews with old timers and their opinions would be welcome. Currently, I just cannot watch the morning show. Football Life programs are always good. J. L. Hibbert an old guy that suffers no foolishness.

Date of experience: January 10, 2023
Maryland
1 review
0 helpful votes
Follow Donald M.
Unfollow Donald M.
Share Review
Report Review

Play it on cable
January 8, 2023

I am so tired of switching to different streaming platforms to watch football games. This $#*! isn't Nascar and we should be able to watch games on live it.

Date of experience: January 8, 2023
California
1 review
1 helpful vote
Follow Bob W.
Unfollow Bob W.
Share Review
Report Review

Deceptive Advertising
January 1, 2023

I purchased NFL Plus to watch the Vikings Game, it wasn't available - but then there was no way to cancel. It has awful customer services with only chat available to help. I filed a complaint with the Oregon Department of Justice. This shouldn't be allowed.

Date of experience: January 1, 2023
New Jersey
1 review
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Share Review
Report Review

Patrick Mahomes Jersey
December 19, 2022

I ordered a Patrick Mahomes Jersey for my grandson for Christmas on Black Friday from nfl.com. Not only has it not showed up but it will not be here until January 11 at the earliest. When I called and nicely pleaded my case as my grandson LOVES Patrick Mahomes and all he wanted was a jersey fr Christmas and I am sick and cannot go get one for him at a local store, I was told that they cannot change the date and that I should have ordered earlier (than a month before Christmas) and then hung up on. I have no words, My grandson is going to be crushed. I am going to have to go to every store in the immediate area hoping to find one (mind you, I am sick and should not be out) but Nfl.com has to stick to its policy and are blaming it on me and hanging up on me when I argue back. I am very disappointed and very uspset that I have to break my grandson's heart. Thank you NFL.com

Date of experience: December 19, 2022
North Dakota
1 review
1 helpful vote
Follow Mark K.
Unfollow Mark K.
Share Review
Report Review

I purchased a package to specifically watch one game. It didn't work and NFL.com refused to return my money. They are criminals

Date of experience: December 19, 2022
Arizona
1 review
0 helpful votes
Follow Milton W.
Unfollow Milton W.
Share Review
Report Review

Why are you continuing to play with games that we as Patrons love? All about money, always blacking out games for regular TV. I don't like you.

Date of experience: December 18, 2022
Illinois
1 review
0 helpful votes
Follow Donald G.
Unfollow Donald G.
Share Review
Report Review

I have been trying to stream games using NFL+. The games are never available without a TV provider. This is not a streaming platform as promoted. If don't have a provider you won't get games. A total waste of $'s

Date of experience: December 11, 2022
Arizona
4 reviews
22 helpful votes
Follow Dianne T.
Unfollow Dianne T.
Share Review
Report Review

CROOKS
December 6, 2022

I live in a rural area and have no TV provider; anything I get comes over the internet. I thought if I subscribed to NFL.com. I would be able to watch the football games, so I signed up for the trial subscription. I canceled that 2-3 days after signing up because I could not see the games. But they billed me $5.32 anyway. Companies you deal with viz credit card all have contact information on your credit card bill. NOT NFL.COM. Maybe I didn't cancel soon enough (although I'm really sure I did) but afraid they are going to charge me monthly, I went to the website. NO PHONE NUMBER TO CALL AND TALK TO SOMEONE. NO EMAIL ADDRESS TO CONTACT THEM FOR DETAILS. When I clicked on "How to Cancel Subscription" I was sent to pages and pages of legalese that contained nothing about how to cancel. There is no way I can find to contact these folks. WHAT A GIANT SCAM! I will be reporting them to the federal government.

Date of experience: December 6, 2022
New York
1 review
0 helpful votes
Follow Mark h.
Unfollow Mark h.
Share Review
Report Review

Useless money grab
December 4, 2022

Started the free trial, realized it was glitching a lot, and site keeps crashing. They make it impossible to cancel membership from a phone, and you must go on a computer. Complete waste of my time.

Date of experience: December 4, 2022
Florida
1 review
0 helpful votes
Follow michael g.
Unfollow michael g.
Share Review
Report Review

Nfl +
November 21, 2022

Please do not purchase this awful service. The website is terrible and even after subscribing you can t access games out of your area. There is nobody to contact (nfl customer service doesnt help with nfl +) and their manage your subscription site is a scam as it does not allow you to cancel a service that is crap to start with despite coming with a cancel at any time mantra. The only way to cancel is to dispute the charge via the credit card. Please do yourself a favor and stay away from this BS service. First seat licenses that are completely unsalable when you want out and now this crap service. The nfl just goes deeper and deeper is scamming everyday americans and their customers until one day they will no longer be customers.

Date of experience: November 21, 2022
California
1 review
0 helpful votes
Follow Tyty V.
Unfollow Tyty V.
Share Review
Report Review

Terrible app
October 16, 2022

This app is TERRIBLE! Most of the games are listen only. The ones you can see, you'll only be able to watch on your phone. Will be cancelling with zero regrets. Don't waste your money!

Date of experience: October 16, 2022
Vermont
1 review
0 helpful votes
Follow Patrick S.
Unfollow Patrick S.
Share Review
Report Review

I have to log out and log in multiple times. Every time i try to watch or listen to a game using my nfl plus account they try to sell me for the service I already paid for

Date of experience: October 7, 2022
Wisconsin
1 review
0 helpful votes
Follow John W.
Unfollow John W.
Share Review
Report Review

What kind a review of two teams playing speaks exclusively of one team? How flippin stupid! I wish I could give it a zero star rating.

Date of experience: October 1, 2022
Washington
1 review
1 helpful vote
Follow Michael C.
Unfollow Michael C.
Share Review
Report Review

Website is unusable
September 28, 2022

I bought the NFL+ package and I literally can not get it to recognize my account.
I have tried chrome and edge. I have to continually go to dev mode and manually delete the cookies. Reload the site several times.

The signing profile takes you to an account page that doesn't link back to the damn site. Its a horrible, broken experience where I try 6-7 times to just watch one game.

Garbage.

Date of experience: September 28, 2022