business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the business


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
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Nike Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
184
value
177
shipping
171
returns
155
quality
164

We monitor reviews for authenticity

GB
2 reviews
2 helpful votes
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New Alphafly is amazing
December 4, 2023

I. Love. These. I knocked 35 seconds off my 5km time with a lower average HR! I recommend these shoes to any runner out there.

Date of experience: December 4, 2023
Canada
1 review
7 helpful votes
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No Black Friday sales for Canada. Canadians lives matter. I talked to customer support and they said they have no idea why Canada is not on the list for Black Friday sales.

Date of experience: November 24, 2023
Argentina
1 review
0 helpful votes
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Amazing shoes
November 23, 2023

Shoes are super
Shipping is super
Everything is super
Hood prices
And just amazing staff that want to help

Date of experience: November 22, 2023
Florida
11 reviews
13 helpful votes
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I ordered a pair of Jordan sneakers and it arrived on 11/21/23 only to open up the damaged shoe box to find that one of the shoe was a size 10 and the other shoe was a size 10.5 nike is going down hill I'm not sure what's going on with them but just last month I ordered the nike dunk low retro and the stitching was sown so defective from the inside of one of the shoe that it hurted my son's feet just to walk in them, so now I gotta travel back out of town again for the second time less then two months just to return another pair of shoes to the nearest nike store which was their mistake anyways from not checking the shoes before they shipped them out.

Date of experience: November 21, 2023
New Jersey
2 reviews
0 helpful votes
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Bad customer experience
November 14, 2023

I placed an order, tracked my package never received. Called customer service spoke with agent said he needs to scale my case. I need my item by Saturday. I am a member but i might no longer be a loyal customer. I paid $85. I need my shoes instead of escalating my case help find my shoes or send a replacement like others company. UPS never delivered the package

Date of experience: November 14, 2023
Hungary
1 review
0 helpful votes
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I paid for my order, didn't get it and when i connected customer support it was a robot who wasn't helpful

Date of experience: November 11, 2023
Florida
1 review
0 helpful votes
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Always canceling my order
November 10, 2023

Every time I order from site they cancel my order. I call and the person send me to email and say please reply back to email to find why order is cancelled. The email responds please check your billing and shipping address are accurate or the same. Obviously I know where I live. Try the purchase again three days later cancelled. It's been going on for two months same results… NOWHERE! Oh that's a lie they increased my price by $10.00. They did not say oh well since you been trying to get this order we will keep it for you at the same price of the original attempt of purchase. I even said would you like me to send a copy of my license via email. They do not respond back after the first response of email. Listen everybody shop at "Fight Club". You get what you want and fast. They package well and the price is cheaper than the NIKE store. I am so done with the NIKE store. Zero rating for me.

Date of experience: November 10, 2023
Utah
1 review
1 helpful vote
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I was impressed by the size and model selection, and my purchase arrived in 4 days. The checkout process was easy.

Date of experience: November 4, 2023
Alabama
1 review
0 helpful votes
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I've been up all morning waiting for these shoes to drop and it kept glitching me off when it came to putting in my phone number now I have to wait 24hrs to get inline which they are going to be sold out again!

Date of experience: October 27, 2023
Michigan
1 review
2 helpful votes
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Trash Product
October 8, 2023

Absolute garbage for the price. Shoes were so sloppy it was shameful, for $150. Glue in places it shouldn't be, and not in places it should be! They claimed they were remaking them and just refunded me and I never heard another thing. I would definitely say skip this company and try someone else. They also take weeks to arrive while they bounce around Asia. I county 7 countries before it ever even remotely started to come towards my section of the world. Strange. Sad. No thanks

+1
Date of experience: October 8, 2023
Alabama
1 review
0 helpful votes
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Poor quality
October 5, 2023

Ordered 9/28/23 and received 10/3/23 nike air more uptempo in a 10c, 1st day wearing them was 10/5/23 and the treading is coming apart.

Date of experience: October 5, 2023
Utah
1 review
0 helpful votes
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Worthless Company
September 26, 2023

"Drops" what a joke, they have a trainwreck of a website, they send out notifications and the second I get it the shoes are gone, yeah people who just WANT TO WEAR' Nike's $#*! are lost in the shuffle so jerks can buy them up and sell on GOAT or ebay. Can you say Converse. Take a hike Nike

Date of experience: September 26, 2023
Texas
1 review
1 helpful vote
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Disgusting Shoes
September 23, 2023

I ordered shoes all white size 8. I got size 6 green, yellow,gray and white. I returned new shoes.They mailed back old used ones. Denied my refund.

Date of experience: September 23, 2023
New Jersey
1 review
1 helpful vote
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Done with Nike the way I was dealt with.
September 23, 2023

I won a drop of Jordan 4's on 9/9/23. I received confirmation that my order was received. I received confirmation that the order was "shipped." Kept checking my Nike account to verify delivery date only to see the message that label was created and waiting for pick up by the carrier (UPS). Needless to say I did not get the shoes! Called Nike, they blamed UPS. I called UPS they blamed Nike. I ended up calling Nike 6'xs talked to several different people only to receive the party line of "there's nothing we can do because the shoes are out of stock" (no dah, they were a hot drop), shallow apologies, and an offer of 20% off my next order. I have spend $$$$ with Nike! Not anymore! I believe that there could have been a more respectful and professional way of dealing with this issue (which had nothing to do with me, but was solely a with Nike distribution and UPS shipping). Unfortunately, no other accommodations or solutions were offered or discussed to try to resolve the issue. Because of how this situation played out I deleted my Nike account and will not be opening a new one. Good bye Nike! I do not want to do business with a company that is not truly interested in their customers (especially when their customers bring legitimate issues to be rectified that are the company's errors and not the customer's).

Date of experience: September 23, 2023
California
2 reviews
0 helpful votes
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I had my Nikes that I paid $90 for for a total of six months. I wore them sporadically and never in the rain. The sides by the balls of the feet began fraying and the heel reinforcement tabs began poking through the fabric into my heal. I paid $20 to send them back to Nike Rebound priority tracking mail and they denied my claim stating normal wear and tear. I'm 59 years old and my exercise is walking my chihuahua, so how much wear and tear can there be?. So $110 for six months of sporadic use? No way. They have lost a good customer. And I will make sure to tell my friends and family how wonderfully Nike backs their products.

Date of experience: September 22, 2023
Sweden
1 review
1 helpful vote
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Bought a pair of Jordans in a Nike Store in Dubai Mall. One year later after very little use the product is obviously defective with flaws in the material on top. Called Nike in Sweden and the man asks me if they were broke when I bought them? Of course not. Nike has started to use cheap material to earn more and now they refuse to take them back.They were around 150 USD and you think you should be able to walk in them for a year a couple of days a month?

Date of experience: September 20, 2023
Canada
2 reviews
2 helpful votes
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Nike Renew
September 20, 2023

Never buy these shoes. I had an older pair bought over 2 years ago. Changed my mind about other brands i liked. Bought a new pair just over 2 months ago. Nike doesn't cover the squeaking noise obviously coming from the spongy material on the bottom of shoe as per video i uploaded. I'm standing on carpet. Contracted nike online help and they said it would be covered if i called the proper dept. Called and they told me nothing can be done, that's not covered. Crappy made shoe obviously.

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Date of experience: September 20, 2023
Italy
1 review
0 helpful votes
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Every time I buy shoes it's a disaster, the first time I bought them in-store and then returned them, but I never got the money, after waiting 2 months, contacting them 2 times, calling 3 times and going to the store 4 times I finally received my refund. Also, every time I contacted them via the website they said they could not help me and that it is a store issue, but then when I go to the store they tell me it's a company issue.
The second time (Which is happening right now) I ordered them online, and it should have arrived today, but it is now night, and it has not arrived yet, I went to check on the UPS website and found out that Nike but only the city as the shipping address (I checked on the website and I put the correct address) so now I had to create a UPS account to find out I cannot change address, so I have to wait until tomorrow to contact Nike and resolve this.

In conclusions, Nike's management skill sucks, it seems like they don't know how to do anything, it's just horrible.

Date of experience: September 6, 2023
Indiana
1 review
0 helpful votes
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I LOVE IT
September 5, 2023

I love Nike it is the best shoe brand I can take my runs and my feet won't hurt this helps my mom get up and ready for her day and me it is stylish with their dunks me and my entire family love it.

Date of experience: September 5, 2023
Pennsylvania
1 review
1 helpful vote
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NIKE SHOES ONLINE STORE is a scam. DO NOT buy these cheap, used, refurbished Nike shoes.
Bought Air Jordan's from Nike Shoes Online Store. Took weeks to get my shoes. Look used. The return address on package is Sacramento, California. However, the actual RETURN address is VIETNAM. Costs about as much as the shoes to return to Vietnam. SCAM. This is the customer service email of the site:
*******@cservicesteam.com.

Date of experience: September 4, 2023