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Noracora Reviews Summary
The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
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I live in powell ohio. Not delaware ohio
There was no opportunity to apply discount code NCB10!
You sizeing is off by 2 sizes, I donated my items to a charity. I am not interested in ordering again from you. So please stop sending me ads and e mails..
Love the product. Hopefully shipping will be better/more expedient than the last time.
Very easy to shop online. I love shopping with Noracora. They have beautiful design.
You should revamp the standard shipping, I find it a little expensive.
Thank you
Carole
I would like to see more shoes (loafers) in variety colors.
Switching from one application to another is kind of slow and it freeze also I wanted to change the choice of the gift from the earrings to the necklace and it did not allow me. I must use real silver 925
if mot my ears get infected this is why I wanted to switch to the necklace.
Easy to shop with and enjoy my products. Nice products, but the sales tax was too high.
It said I would get free shipping for orders over $99 and it would not give me the option to get free shipping! So I was charged ver $50 for shipping. When I received the items the sizing is not consistent. I ordered the next size up, but most (but not all) were too small.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by our free shipping policy.
The shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now offer free standard shipping when the order amount after the discount is over $99.(Final sale items are excluded).
Upon checking, most of the items you purchased are final sale items, they are not eligible for free shipping. Please note that final-sale items can not enjoy free shipping promotion and it is shown on the checkout page. Hope for your understanding.
Again, thank you for reaching out to us on Sitejabber. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy.
If you need any assistance, please feel free to contact us by email at service@noracora.com.We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
Trying to make a return is almost impossible while the goods are sub standard at best. Web site doesn't respond to areas you need and frustrating experience once they get you money.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
Regarding returns, we have checked and confirmed that we have never received a return request or inquiry from you before. You can check our return policy and how to return via https://noracora.com/information/return-policy. We've also sent an email to you today about your returns. Looking forward to your reply.
Thank you again for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
Previously ordered products are poor quality. Decided to give one more chance and ordered again. After a MONTH, they still have not processed or shipped my order. It was only ONE ITEM! I have cancelled this order and will NEVER order from them again.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the delivery of your order.
Regarding the products you previously ordered, sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department.
Regarding your recent order, we regret that due to the peak shopping season, your order has been delayed due to inventory constraints. We understand that this may be frustrating for you and we sincerely apologize for any inconvenience caused. We checked that the order has been canceled based on your request and we will refund the order as soon as possible.
Thank you for taking the time to share your feedback with us.We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
If you need additional assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
Very slow to ship and deliver orders. Placed an order this year 13 days before Christmas and non of the items will arrive until after Christmas…will never order from them again.
Dear customer
Thank you for taking the time to share your feedback with us. Our apologies for any inconvenience this may have caused.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. For more details, you can check our shipping policy here: https://noracora.com/information/shipping-delivery
After checking, your only order this year was placed on December 13,2023. But you placed an order on our website last year. The items in your order last year were hot sellers and were in high demand, so there was a slight delay in shipping.
Regarding your recent order, we can confirm that 2 items in your order have been shipped. You can check the status of your order by visiting https://noracora.com/order-query.
The last item in your order has not been shipped yet. Please be assured that we are doing everything we can to get it shipped out to you as quickly as possible. Once it be shipped out, we will email you the tracking number.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers. We appreciate your patience and understanding.
If you need additional assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
Finally received my order. I pair of boots I couldn't even pull on tho I ordered a 43 instead of my usual 40. The other looks and feels like cardboard and only had one of the laces. The t-shirt was supposedly embroidered cotton, but was cheap thin printed nylon that was WAY too small
Dear customer,
We apologize for any inconvenience or frustration caused by the quality and sizing issues with your order. We understand that it is essential to receive high-quality products that meet your expectations, and we strive to provide a seamless and convenient shopping experience for our customers.
Regarding the size issue, the detailed measurements of different products on our website differ even in the same size. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We have sent an email to you about about your issues.
Regarding the issue of having only one shoelace, could you send the related photos to our customer service center? We'd like to offer you a satisfied solution after checking.
Regarding the material issue, the materials differ from every item. You could please kindly visit the item's details page and then you will see it. Upon checking, the material of the shirt you ordered is Cotton-blend. We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.
Thank you for bringing this matter to our attention. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you need additional assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
Quick response to my concerns regarding shipping. Helpful.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the shipping discount.
You can enjoy free shipping when buying over 99 USD After discount. ( final sale & presale products are not eligible for coupon / shipping discount)
Since your items' total after discount is less than 99 USD, this order is not eligible for free shipping discount.
It seems that a 10% code was applied. Please note when a code was applied, the item's discounted total could be reduced to less than 99 USD, which made the order uneligible for free shipping. Please check carefully.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional assistance, please feel free to contact us by chat or by email at service@noracora.com
We will reply to you as soon as possible.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
Best regard,
Louisa
NORACORA
As a first time customer (new user) the banner across the webpage said $10 off the price. I received 10% off ($2)!
Also, putting in my billing address was cumbersome as it took my street address but not the city, state and zip code (it kept using the gift recipient's) Also the photos of the items wouldn't show until I clicked on each item to see it. It took a long time!
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We suggest different billing address when paying by credit/debit card. You can choose Credit / Debit Card as payment method - click on Edit to show changing interface - fill in your billing address - click on SAVE TO CONTINUE button to save the address.
Upon checking, the address changes correctly on our side.
If the products' picture does not show up when you are browsing the item list, we suggest you check your internet connection. Both issues could have been caused by bad/slow internet connection by line or wifi.
We provide a large amount of coupon codes and we understand there might be some confusion when using the code.
Regarding this issue, our representative have sent an email to you to discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
We have also included the return instruction in the email, you can pass it to your friend.
If you need additional assistance, please feel free to contact us by chat or write an email to service@noracora.com
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
NORACORA
I ordered a Khaki comfy sweater, when the item arrived which it took an additional 2 weeks for my items. I was told after several attempts to have some type of communication that this was a item which was in high demand (I strongly disagree)
Dear customer
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced.
After verification, we have not received your previous inquiry. You first contacted us on October 30. We have email and 24-7 Live Chat service now. We always strive to provide prompt and efficient service to our customers.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Upon checking, this item is hot sale item, it was slightly delayed before shipping, but it has been delivered within 20 days of placing your order. You can check our shipping policy in https://noracora.com/information/shipping-delivery
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
We want to assure you that we strive to provide accurate and representative images of our products on our website. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Purchases can be returned for refund, we have sent return label to your email address on Oct 30th, you can return the item to us for refund.
Again, thank you for reaching out to us on here. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
I received merchandise I did not order, what I received was not what I ordered, try to send back and u have to pay to do it, if u don't have the merchandise,do u think it's okay to just send anything?
Dear customer
Thank you for taking the time to share your feedback with us. We apologize for any confusion or disappointment you may have experienced.
To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? We've already sent a private message to you, please check and we are looking forward to your reply.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. If we sent wrong item to you, then could you send the related proof photos to our customer service center?
Regarding returns, according to our return policy, the buyer is responsible for the return shipping cost. But if we sent wrong item, you don't need to bear the return shipping fee. We'd like to offer you a satisfied solution after checking. Looking forward to receiving your photos. You can check our return policy in https://noracora.com/information/return-policy.
Again, thank you for reaching out to us here. We will strive to improve the quality of our services and for better policy. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
I ordered XXL which I'm usually a L all the pants shirts jackets sizes will fit BARBIE so if your a size 2 or 4 and don't mind disposable attire...this company will work for you. Shoes/boots are made of styrofoam, the jacket is supposed to be a coat its made out of polyester the thickness of a blouse.
I'll donate my 110.00 I spent to the local Goodwill.
Dear Customer,
Thank you for your feedback!
We apologize that you did not have a good shopping experience with us. We will try our best to improve our products and services.
If you run into any issue, please send us detailed information by chat or email. We will check for you and help you solve the issue as soon as possible.
It sounds like the sizing of the clothing you received was not accurate, and that might have caused frustration. Please note every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger.
We suggest customers check the measurements provided online for each item advertised as comparing them to your wardrobe to insure a better fit.
We are deeply sorry that you are not satisfied with our product. What we have been trying to do is to make you have a good experience of shopping by providing the best quality we can achieve. If you are not satisfied with the material and that you do not want to return them, you can contact us by chat or email and discuss with us for a solution. Our customer service is always online on chat and will reply in 24 hours by email.
Afterall, thank you very much for your feedback and it will be forwarded to our related department. We believe that our company will make better progress due to valuable customers like you.
If you need additional assistance, please feel free to contact us by chat or by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Louisa
NORACORA
Warning… do not waste your money.The clothes are made of very cheap fabric and it doesn't fit for human body. Their return policy is ridiculous because you end up paying more to return the items. At the end, they make money when you trust the site to place a order. Do not waste your time and money like I did.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? We have email and 24-7 Live Chat service now. You can find the chat button on the bottom right corner of our website.
We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
About the size issue, our size chart is accurate. There is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Regarding returns, our return policy states that buyers are responsible for return shipping. The cost of the return depends on the distance from the area you are sending to our return center and the weight of the returned products, we are sorry that this makes you down.
Thank you again for taking the time to share your feedback with us. We will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
I ordered 15 plus items from them and they were all poor quality. I spent over $200 with them just in one order. Nothing and I mean NOTHING in that order was worth keeping. To add insult to injury they expect you to pay for the return of the items. Have a look at the quality. This is just a couple of items to show you. These leggings are supposed to be a Medium but will fit the baby doll lying beside them. Save your money people. I have always had to fight to get everything I ordered. There's always something wrong with the item or something is always missing and to return an item costs more to return it than you paid for it or you have to go on a wild goose chase to even get an address to return it to.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
I’d love to confirm more details about the issue you mentioned. Please contact our customer service team with your order number or email address. You can find the chat button on the bottom right corner of our website.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
We don’t have a standard size. Our size chart is accurate. There is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
About returns shipping, currently buyer is responsible for the return shipping cost. But if we sent wrong items, you don't need to bear the return shipping fee. We look forward to receiving your relevant pictures.
Thank you again for taking the time to share your feedback with us. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
I got a fleece sweatshirt which was cream on top and green on the bottom, and the lines didn't even match up side to side. Basically, their stuff looks better in photos than it is in person and when you try to return you get stuck with return shipping. Use Shein instead.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
The shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now offer free shipping when the order amount after the discount is over $89.(Final sale items are excluded).
I’d love to confirm more details about the issue you mentioned. Please contact our customer service team with your order number or email address. You can find the chat button on the bottom right corner of our website.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
About returns shipping, the cost of the return depends on the distance from the area you are sending to our return center and the weight of the returned products. You can consult your local post office for the specific cost involved. The refund of the returned items will be processed after our return center received and inspected the return package.
Thank you again for taking the time to share your feedback with us. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
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Dear Customer,
Thank you for your feedback!
Please note that a single order can only enjoy one promotion code. Since this order has applied coupon SPRING, the other code is no longer valid.
The code SPRING and NCB10 gives the same percentage of discount. It will not make any difference if you change to code NCB10. We suggest you save this code for next purchase. Hope for your understanding.
How to apply coupon code:
Ordering Steps: Login to our website - choose size - choose color - Add to cart - View cart - add code if eligible - Checkout - change shipping address - choose shipping method - CHOOSE PAYMENT METHOD - CHECKOUT - complete the payment
Please understand that final sale products are not eligible for coupon discount.
It seems that the city name provided to us was Delaware.
Before the order is made, you can click on Edit in the paying page to change the address.
Before the order is shipped, you can contact us by chat or email and ask our customer service to correct the address.
Unfortunately the parcel was shipped out.
We cannot change the shipping address after shipment. Regarding this problem, please contact the carrier who takes charge of your package to inform them of your correct address when the parcel arrives at local, or ask them to leave the parcel in a post office so you can pick it up yourself.
We have sent you an email with the tracking information.
If you need additional assistance, please feel free to contact us by chat or by email at service@noracora.com. We will reply to you within 24 hours.
Thank you again for your feedback on this discount issue. We always strive to provide prompt and efficient service to our customers.
Best regard,
Louisa
NORACORA