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We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I just want to say about the measurements that you have 17x17 that's the screen not where it is going to be hold on into, you don't put more measurements on them description explaining, I installed it, because I didn't have that time to return it. But it should be like 20 x 20 the outside measurements where it's going to be hold on to the existing chimney not the screen size that you put into the box.
I received request a delivery following up on the order that you placed with NorthlineExpress on Sep 1,2025. Yes, I received my order or No, I did not receive order. When I responded no, I recieved response that my item was going to be delivered the next day... All in all. I did receive item and I am happy with item.
The chimney wizard was wonderful to work through the chimney pipe. I had one piece delivered out of 12 that was bent. I took a few pictures and sent it to customer service. They had a new one shipped out in 1-2 days and delivered within 5.
The Chimney Wizard made it easy to see how to vent the wood burning stove I purchased locally. The products I purchased shipped quickly. There were a few items that took a few extra days. Out of all the products I purchased one arrived dented. I took some pictures of how it arrived and asked if they think I could still use it or if it would be dangerous. They quickly responded and have another on on the way.
The shipping is lazy. Your items will arrive damaged.
I only gave you a bad review because the first one you sent me was destroyed, perhaps in shipping but the box didn't look banged up as bad as the product inside. But I do give you full stars for getting right on it and sending me a replacement.
I worked with somebody for gosh I guess eight hours on a Sunday and they helped me through my dilemma. Very very good company to work with.
The shopping website is very intuitive and has accurate descriptions to help you choose.
Box was beat up and screen had a few small snags. Fits nicely and will keep sparks from flying out.
Just got my fire poker and rack. They look just as good as on the website. Seem to be super high quality and are well made. Shipping was fast.
I ordered one pipe too many. $ 150 is a lot to eat!
Easy to get easy billing quick shipment happy with everything
It was delivered not only on time but much faster than anticipated.
They provide a vast selection of product and quick delivery.
The site is very user friendly. I found what I was looking for without having to go through every fireside product listed.
Easy to navigate through their website. Found exactly what I was looking for.
Ive been using Northline Express for years. Quick and cheap shipping if not free shipping
A little slow on the shipping, price is a little high but they seem to be the only game in town with color choices for high temp paints. Be prepared, 2 minutes of shaking in not enough. All good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members