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We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The web site was easy to use, quickly found the part needed. With the offered discount made the price lower than other companies. Shipping was quick too!
Ordering process was easy. Shipping was quick. I'd suggest labeling sheetmetal parts like this with FRAGILE stickers. My pipe arrived in medium weight single cardboard box and was dented in shipping.
This is the second time I have ordered from them, the last being a fire back. I will absolutely use this company in the future.
I ordered a cover for an 8' woodpile and received one for a 4' woodpile. The customer service rep quickly issued a shipping label to return the one shipped in error and sent the correct one. It is a Christmas gift so it hasn't been opened yet but it looks right!
In general, quite good. I do have a few minor comments. They do give an "Active Duty" military discount but nothing for veterans. That's wrong and should be changed. Also, we ordered over $300 worth of items and our cart said Free Shipping but I was charged for shipping on checkout. These items are made in China. We could have found similar products on Amazon for half the price and next day free delivery but I will never know if the Amazon items are of equal quality. Having said all of this; these are great products and nice people so I do highly recommend NorthLine. Happy Holidays.
Northern Express has many products and size options to choose from. They are also helpful in guiding you on proper size for size of fireplace. Great site, great product, fast shipping!
Fantastic quality for a very fair price. Super fast shipping. I am 100% a customer for life now. I trust the quality of the products and that NorthlineExpress will charge a fair price. Seriously love this site
I spent a couple of days trying to locate all the parts I needed to install a wood stove in my metal building. Because I don't have an attic space it was challenging to figure out how to do it and there were no good YouTube videos out there. The real challenge was finding all the parts that I need. It appeared I was going to have to order parts from a bunch of different vendors. Then I found Northline Express. They have everything in one place on their website, including kits for the most complicated parts of my assembly. That took a load of uncertainty out of my design, and on top of that they noticed I had ordered an incompatible part, called me and fixed my order. Fantastic service! I'm going to make a YouTube video on how I decided to install a wood stove in an insulated metal building that has no attic space. I am definitely going to brag about how Northline Express put everything in one place and saved me from my own mistake.
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Seamless. Helpful educational videos provided to select grate size. The grate is extremely heavy duty with ample area beneath the grate to limit contact with hot embers which destroy the grate prematurely. This is our 3rd grate and hopefully our last. Our previous grates were cheaper and much less well constructed.
I found exactly what I was looking for on this website.
The website, search, ordering, and check out was easy to use. Notifications on the status of my order were exact.
Good experience!
Our experience with NorthlineExpress was outstanding. Price was fair, shipped right away, packaged well and arrived undamaged. Product was just as described on their website.
Ordering on line was easy and the availability of various sizes made selecting the appropriate size for my flue very easy. Product arrived quickly and was appropriately packaged to prevent damage during shipment.
Smooth all the way. I would buy from Northline express again. I feel confident that they understand what it takes to build a chimney.
I did not know anything about this site until I came across advertising online on Pinterest ( I think) or on X, I'm not sure where! So I thought I'd gave it a try, and turned out it a very trustworthy website. No shipping fee up to certain amount that I spent, and I love that! Thank you for producing such wonderful products.
Both bottles were dirty and one was partially open (seal broken). Luckily there was no leakage. No problems with previous purchase so no harm no foul. Product and bottles are still functional.
I spent a lot of money and still don't have all the parts I need. I understand I wasn't getting the pipe, but I'm still having to go to other stores to get the the piece that transitions from the ceiling box to the pipe through the attic. Very disappointed in this.
Shipped in a timely fashion and came with no damage. Priced right and items were as described. Seems to be good quality and fit together nicely.
Ordered several pieces for our gas fireplace chimney. Was easy to connect the parts. The only downside was several pieces delivered at different times with the last piece on back order and had to wait several weeks. Customer service was very helpful. AI service was not helpful, took several emails back and forth before I realized I was trying to get answers from AI.
Fast shipping and good packaging good place to buy from they have what you are looking for at a good price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members