business logo of Old Navy
oldnavy.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the business


oldnavy.com
+1 800-653-6289
USA
Old Navy is part of Gap, Inc.
Clothing item from Old NavyFashion apparel by Old NavyMerchandise from Old Navy clothing lineOld Navy fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items are in their original condition: unwashed and unworn. items not in this condition will not be accepted.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: casual, classic
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (2XS, XS, S, M, L, XL, XXL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-653-6289

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Old Navy?
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Old Navy Reviews Summary

Old Navy has a rating of 2.5 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.

service
154
value
135
shipping
128
returns
110
quality
124

We monitor reviews for authenticity

Canada
11 reviews
8 helpful votes
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Pros:
-price of clothing very reasonably priced
-amazing sales
-great shipping rates
-give you free shipping label for free returns
-good selection. Even tall and big
Cons:
-some clothing can be made cheap. But for price still a good deal.

Date of experience: October 17, 2015
Michigan
8 reviews
5 helpful votes
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LOVE IT!
October 6, 2015

Old navy is my favorite store, I love there material and they have AMAZING prices and quality. A++++

Date of experience: October 5, 2015
Tennessee
10 reviews
19 helpful votes
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Old Navy has the best Thermals and always will
(knock on wood) I'll be buying some thermal shirts asap

Date of experience: October 4, 2015
Arizona
3 reviews
16 helpful votes
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Best place for shoping
October 3, 2015

This is the best place for shopping. Every time I get quality goods reasonable price.

Date of experience: October 3, 2015
New York
4 reviews
1 helpful vote
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Outstanding service
October 2, 2015

Your outstanding service is what keep us coming back for more

Date of experience: October 2, 2015
New York
33 reviews
48 helpful votes
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You don't have to buy fancy jeans to dress stylish, and Old Navy provides a lot of great options at affordable prices. Would recommend with confidence.

Date of experience: September 28, 2015
North Carolina
26 reviews
17 helpful votes
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Good store
September 24, 2015

I like all the stuff in this store which stands out and has good quality.

Date of experience: September 23, 2015
Texas
20 reviews
16 helpful votes
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Boring...
September 21, 2015

Same atmosphere as the Gap... they should offer a customer a cot to take a nap in! Mundane clothes.

Date of experience: September 21, 2015
Utah
6 reviews
44 helpful votes
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Love their shirts
September 21, 2015

Love their shirts. They are made to feel comfortable and stylish at the same time. Quality is also a very big plus. I wear them for years and they last forever.

Date of experience: September 21, 2015
Kentucky
4 reviews
1 helpful vote
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One of my favorite stores
September 17, 2015

Love old navy! I'm always buying clothes for my whole family here!

Date of experience: September 16, 2015
Kansas
3 reviews
10 helpful votes
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Amazing
September 12, 2015

I am very happy that I purchased a very good dress from oldnavy

Date of experience: September 12, 2015
Italy
5 reviews
1 helpful vote
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Great prices
September 10, 2015

Cant fault them, prices are great and quality fantastic.

Date of experience: September 10, 2015
Washington
2 reviews
7 helpful votes
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I purchased a few pairs of size 10 long jeans online; the inseam was too long once I tried them on, and they felt too loose and baggy. I could pull them off without unbuttoning them. This was strange to me because I've always worn a size 10 long in jeans. Round One was my fault because I didn't check the sizing chart.

I then reviewed the sizing chart and purchased a few pairs of size 8 regulars with an advertised 32-inch inseam. Once they arrived I found they were an inch shorter than the advertised 32 inches. Round Two is OldNavy's fault.

Their return policy is very good, at least.

Date of experience: September 8, 2015
Florida
37 reviews
70 helpful votes
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Title says it all. The clothes should be cheaper and so should the shipping.

Date of experience: September 4, 2015
Arizona
3 reviews
11 helpful votes
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Mixed experience
September 4, 2015

It was not too good and not too bad. I would recommend OldNavy, they should improve their services and quality.

Date of experience: September 4, 2015
Rhode Island
7 reviews
35 helpful votes
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They have hands down some of the cutest toddler girl clothes. I like to get things here for my daughter on occasion. The problem is the lines! Good Lord the lines on this store, on any day at any time are always backed up so far, people end up in the shoe section. I don't think I've ever gotten out of the line/checked out in less than a half hour! The worst part about the lines is the insane amount of tiny toys completely surrounding the check out lines. Being around those toys and candy for a half an hour with a 4 year old is NOT ideal. When you get to the counter after the long wait, the cashiers look like they haven't slept in days- and I don't blame them after seeing the madness that is this store. Maybe it's just my state?..

Date of experience: August 31, 2015
Hawaii
10 reviews
42 helpful votes
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My absolute favorite place to shop. Honestly, my rating here is based more on the store experience. The selection of product is not that great but what clothing there are, are of good quality. I ordered once online because I couldn't find the item I wanted in my size at the store. The people at the store are usually very nice and helpful

Date of experience: August 31, 2015
Canada
5 reviews
27 helpful votes
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I love Old Navy! Their online shopping is easy and has a huge selection. The clothes fit really well and are true to size. I'm always happy with the quality. Best thing is they ship really fast. One time I was out if town and needed a sweater for the next day... a big snowstorm that I hadn't packed for. I went online and ordered 2 sweaters. They arrived the next day! Very good company to order from.

Date of experience: August 30, 2015
Estonia
4 reviews
19 helpful votes
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5 star company
August 27, 2015

I get my shoes from here. Hands down the best quality.

Date of experience: August 27, 2015
California
3 reviews
0 helpful votes
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Best site to buy cheap
August 19, 2015

Best site to buy cheap and good quality works. I recommend this site.

Date of experience: August 19, 2015