business logo of Old Navy
oldnavy.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the business


oldnavy.com
+1 800-653-6289
USA
Old Navy is part of Gap, Inc.
Clothing item from Old NavyFashion apparel by Old NavyMerchandise from Old Navy clothing lineOld Navy fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items are in their original condition: unwashed and unworn. items not in this condition will not be accepted.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: casual, classic
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (2XS, XS, S, M, L, XL, XXL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-653-6289

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Old Navy?
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Old Navy Reviews Summary

Old Navy has a rating of 2.5 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.

service
154
value
135
shipping
128
returns
110
quality
124

We monitor reviews for authenticity

Louisiana
21 reviews
17 helpful votes
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If you take your time to try on clothes in the dressing room, look in the mirror, and make sure your not bloated, you will the style you want.

Date of experience: August 17, 2015
New York
20 reviews
58 helpful votes
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What I really like about this site is that unlike their stores, their site carries large sized items. Not many, but they are there. Sometimes I visit the site and find nothing; other times I fill my shopping cart in no time.

Their prices aren't too bad, except for their jeans. I manage to leave a happy camper when I shop on this site.

Date of experience: August 15, 2015
Florida
23 reviews
84 helpful votes
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This store has a good look and a good idea but lacks in delivery.The biggest problem with the products is all the square cuts and baggy fit. This apparel is designed exactly average which is good for that one specific body type but not great for anyone else. Sometimes there is a good find and sometimes there is nothing Walmart doesn't have but cheaper.

Date of experience: August 10, 2015
GB
3 reviews
11 helpful votes
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I have had a good experience here. The services are going on good way and clothes are very good. I hope in future they provide brilliant services. Best luck for future.

Date of experience: August 6, 2015
Ohio
3 reviews
0 helpful votes
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More choices
August 5, 2015

Old Navy's online site has more items and expanded size ranges. It is well organized and easy to use.

Date of experience: August 5, 2015
North Carolina
11 reviews
1 helpful vote
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Great Fashions!
August 4, 2015

Love most of their Plus Size line even though much of it is more for a younger crowd; never been dissatisfied with their service or products!

Date of experience: August 4, 2015
GB
3 reviews
11 helpful votes
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My favorite
August 1, 2015

Clothing of oldnavy's is not just good but it is best. Thumps up for you oldnavy.

Date of experience: August 1, 2015
GB
2 reviews
7 helpful votes
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OldNavy's products are very good but they can improve their products more.

Date of experience: July 25, 2015
Pennsylvania
3 reviews
2 helpful votes
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Can't go wrong
July 21, 2015

Tall girls, this is your holy grail! Jeans that touch the ground, maxi dresses that dont show your ankles, long sleeve shirts that actually come all the way down! Old navy is my favorite AFFORDABLE tall girl shop. Amazing quality and even options for every shape and size. Absolutely love this place!

Date of experience: July 21, 2015
Arkansas
38 reviews
75 helpful votes
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Not the greatest
July 20, 2015

They do not have very many options at all for larger people which is a pity. The clothes are nice, just not things I can at this time wear.

Date of experience: July 20, 2015
Argentina
5 reviews
10 helpful votes
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Fit great.
July 15, 2015

I simple love this clothes, every time that I have to do a present for my dad, son, etc I bought there, I love the mens clothes they made.

Date of experience: July 15, 2015
California
2 reviews
0 helpful votes
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Love oldnavy.com
July 7, 2015

I shop on Oldnavy.com often. I found out the outlet store store have less quality compared to oldnavy.com

Date of experience: July 7, 2015
France
18 reviews
25 helpful votes
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Pros: Cheap, Very good looking & quality.
Cons: shipping to china is very expensive.

Date of experience: July 6, 2015
Pennsylvania
18 reviews
78 helpful votes
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It's okay...
July 2, 2015

I went there a few times. Never really found clothes that interest me. Every Christmas I get a giftcard from my grandparents for old navy but, I just gave it away.

Date of experience: July 2, 2015
Pakistan
11 reviews
7 helpful votes
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Shirt for my dad
June 30, 2015

There is no brand like this. Bought a shirt for my dad on his birthday: 0

Date of experience: June 30, 2015
Minnesota
4 reviews
3 helpful votes
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These workout pants are durable, stylish, and affordable! If you order online, they ship quickly! You won't regret it!

Date of experience: June 14, 2015
California
1 review
1 helpful vote
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Not Recommended
June 7, 2015

The cloths i received were a cheap cloth used which could be found easily on road sides. Better to use Walmart.

Date of experience: June 7, 2015
California
10 reviews
28 helpful votes
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Love the tops!
June 7, 2015

They have a great selection of summer tops, and I feel the quality a been getting better. Shipping is always fast, and the customer service is ok. I like shopping here.

Date of experience: June 6, 2015
Canada
5 reviews
6 helpful votes
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Yes!
June 2, 2015

Love old navy,
Ordered stuff for my girls and it was here in canada within 4 days... go threw ebates.ca and get cash back like i do... its a win win for everyone.
I will always shop online with oldnavy

Date of experience: June 2, 2015
New Hampshire
5 reviews
2 helpful votes
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Love it!
June 1, 2015

Great clothes and good deals! I have so many clothes from Old Navy. They are reasonably priced and last! I have tons of classic pieces from here as well as some more "trendy" items (think patterned tapered pants... buyers remorse!).

Date of experience: June 1, 2015